Adrian Swinscoe

SEPTEMBER 30, 2024

Wanting to find a […] The post NICE’s 1CX could be a game-changer for solving knotty customer problems first appeared on Adrian Swinscoe. Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company.

Gaming 147

Gaming Artificial Intelligence Contact Center Customer Experience Management 147

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

Gaming 91

Gaming AI Customer Service CX 91

Fonolo

DECEMBER 8, 2020

AI has been making a relentless assault on the contact center for several years. “Contact centers must understand that the omnichannel experience is important and AI is a part of the equation. But businesses that believe they are fooling customers with AI are kidding themselves. The Future of AI in the Contact Center.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. Acquired Jacada , a major strategic play that transforms our customers’ experience with advanced AI and low code/no code automation.

Machine Learning 49

Machine Learning Innovation AI Government 49

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

Callminer

SEPTEMBER 6, 2021

Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle using technology like sales conversation analytics. Sales leaders need to evolve with technology.

Technology 182

Technology Technology Sales Gaming 182

Uniphore

JUNE 10, 2021

When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. Make Every Agent Your Best Agent With AI & RPA Powered Real-time Agent Assist. 24 Contact Center Automation Case Studies that Reveal Game Changing AI and RPA Strategies.

Contact Center 246

Contact Center Outlook Gaming Education 246

ECXO

APRIL 29, 2024

They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. Understanding what makes a customer tick can prove to be a game-changer. Then, we have chatbots and AI-powered virtual assistants.

CX 285

CX Innovation Technology Technology 285

eglobalis

AUGUST 19, 2024

Encourages Gaming the System Employees may manipulate customer interactions to boost NPS scores rather than genuinely improving the customer experience. This includes leveraging advanced analytics and AI to interpret customer feedback and drive actionable insights.

NPS 308

NPS Net Promoter Score VOC Actionable Insights 308

Aquire

SEPTEMBER 20, 2021

So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. The good news is, sophisticated chatbots with AI capabilities are overcoming the deficiencies of earlier chatbots. But, gazing into the future, it certainly looks bright for AI-powered chatbots.

Gaming 98

Gaming Customer Service AI Technology 98

ECXO

JULY 4, 2023

This means that you do not have to choose between existing and new but can use both , allowing you to run your campaign using your existing system, but with an added layer of intelligence to help you understand when to launch the campaign, or when to send particular emails to a potential customer. This type of layered approach is a game-changer.

Gaming 374

Gaming Technology Technology Customer Experience 374

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Apple finally relented and joined the streaming game in 2015. It is very possible that no other company has done as much to shape our decade as Jeff Bezos’s behemoth. Streaming disrupts the culture.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Intercom, Inc.

SEPTEMBER 9, 2022

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. AI has been quite overhyped in the past. It feels like the AI hype machine is once again in overdrive. And they were really good at making graphics for computer games.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

Intercom

MAY 24, 2024

It’s no secret that AI is radically changing the game for customer service organizations. Rapid advancements in technologies like large language models and generative AI are giving teams the opportunity to completely reimagine how they deliver support. This will impact many roles and require new areas of focus.

AI 87

AI Gaming Technology Technology 87

ECXO

AUGUST 15, 2023

Gartner predicts that by 2024 60 percent of the data used to develop AI and analytics applications will be synthetically generated. But this is only the beginning, as digital twins will be necessary for all the new channels (in-app, in-game, in-stream) and environments (metaverse) of the future. Organizations must be transparent.

Manufacturing 294

Manufacturing Artificial Intelligence Machine Learning Legal 294

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Getting real about AI.

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

AUGUST 13, 2020

Most companies talk a good game about providing a seamless customer experience. At Sprinklr, AI has made it possible for the company to personally respond and connect with customers at scale, all while keeping operational costs at bay. Unifying the company around the customer. It’s now one of the most cost-effective.

Social Media 209

Social Media AI Sales B2B 209

Comm100

JANUARY 2, 2024

This is the promise of Generative AI customer service. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Creative problem solving: Generative AI isn’t limited to predefined scripts. This allows for more proactive and relevant customer support.

AI 79

AI Customer Service Gaming Innovation 79

Customer Think

MAY 7, 2024

Artificial intelligence (AI) has emerged as a game-changer in […] In today’s fast-paced and highly competitive business landscape, designing and delivering an exceptional customer experience is crucial for building brand loyalty and driving growth.

Artificial Intelligence 78

Artificial Intelligence AI Customer Experience Gaming 78

CSAT.AI

FEBRUARY 22, 2023

You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. Your company doesn’t need to be gigantic or have a massive budget for an entire overhaul to be able to benefit from the power of AI.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

ECXO

APRIL 10, 2024

Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data. This leads to stronger relationships and greater customer loyalty.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

AI 98

AI Engineering Start-ups Legal 98

NGDATA

MARCH 28, 2024

While AI can make financial marketers' jobs easier, it's still important for marketers to thoughtfully re-craft starter ideas generated by AI tools. Source The post Leveling up the bank marketing game appeared first on NGDATA. DCO and social media SEO can also be effective tools.

Gaming 52

Gaming Social Media AI 52

Intercom

APRIL 11, 2024

Every support rep wishes they had their own personal AI assistant in the inbox, right? Now you can with our latest groundbreaking product release, Fin AI Copilot. Want to learn more about Fin AI Copilot? You told us, we listened, and we created Fin AI Copilot in direct response. Check out our announcement video here.

AI 52

AI Gaming Customer Service Customer Experience 52

Intercom

APRIL 10, 2024

Intercom is leading the industry into a new era of AI-first Customer Service, and today we’re excited to reveal our latest breakthrough innovation – Fin AI Copilot. And now, for the more complex questions that require an agent, we’re applying the same innovative AI to make your teams even more efficient.

AI 69

AI Innovation Customer Service Gaming 69

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more. This in turn encourages greater, more regular engagement and spend.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions. ClientSuccess sets the standard for being powerfully simple and simply powerful.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Customer Think

MARCH 15, 2024

Over the past year, the business world has had a collective crash course in AI, developing a deeper understanding of how to use this new technology impactfully and responsibly. Near the end of 2023, a survey of digital marketers revealed 95% consider AI a marketing game-changer, and half believe AI will play a significant role […]

AI 59

AI Gaming Technology Technology 59

Intercom

OCTOBER 17, 2024

With the advent of AI-first customer service, a lot of frontline customer queries are now being dealt with by LLM-powered AI agents. Our own Fin AI Agent resolves more than 50% of customer queries immediately. However, there’s a perception that AI agents can only function over chat.

AI 73

AI Outlook Machine Learning Start-ups 73

Intercom, Inc.

NOVEMBER 18, 2020

This is where automation can be a game-changer for frazzled support teams and their time-strapped customers. Businesses who automate support are nearly 7x more likely than those that don’t to say they should increase their AI budget ”.

Customer Satisfaction 223

Customer Satisfaction B2C Healthcare Customer Expectations 223

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

Beyond Philosophy

AUGUST 22, 2024

Listen to the podcast: Artificial Intelligence (AI) has some excellent applications in Customer Experience , applications that can transform the processes in customer interactions. However, after all the sci-fi we have grown up watching, it is natural to wonder what the entrance of AI will mean for the humans involved.

AI 78

AI Artificial Intelligence Customer Relationship Gaming 78

Customer Think

DECEMBER 21, 2023

In the realm of artificial intelligence (AI), Large Language Models (LLMs) have emerged as game-changers, wielding a profound impact on how businesses interact with and enhance the experiences of their customers.

Artificial Intelligence 116

Artificial Intelligence Customer Experience Gaming AI 116

SixteenVentures

FEBRUARY 27, 2023

ChatGTP is a powerful AI program that has the potential to revolutionize the way you work, but to make the most of it and other similar tools, you’ll need a new skill: Prompt Engineering. This is where AI tools like ChatGPT come in. While AI tools have been around for a while, they’ve exploded in popularity thanks to ChatGPT.

Gaming 60

Gaming Engineering AI Start-ups 60

Fonolo

MAY 4, 2021

Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. Leverage advances in AI to improve conversations and call resolutions. An alternative to call center overflow handling services is call-center-centric AI. Another way to lower cost-per-call with AI?

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152