ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

PeopleMetrics

MARCH 24, 2025

And while AI might make this process slightly more manageable, it hasn't replaced the hard work required to make RCA effective. So Where Does AI Fit In? Ill be honestthis is another area where AI can support your efforts, but it cant do the job for you. But even with all of that, AI cant read context the way a human can.

VOC 90

VOC Close the Loop AI Text Analytics 90

Intercom

FEBRUARY 27, 2025

In the world of online gaming , keeping players engaged is crucial. To keep the game going and maximize revenue opportunities operators need to provide players with instant, personalized, 24/7 support on any channel, and in a way that feels completely seamless. With Fin AI Agent, we’re streamlining their support experience.

Gaming 52

Gaming Compliance AI Sports 52

Comm100

OCTOBER 24, 2023

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. However, its implications are profound.

Gaming 111

Gaming Omnichannel AI Touchpoint 111

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

AI 188

AI Start-ups Technology Technology 188

PeopleMetrics

APRIL 10, 2025

But AI is changing that in exciting ways! Enter conversational surveysan innovative approach that uses AI to turn a static survey into a dynamic, evolving conversation with your customer. And heres the key: the best application of AI in surveys right now isnt about replacing structured surveys. Whats working?

AI 62

AI Unstructured Data VOC NPS 62

Comm100

DECEMBER 8, 2024

AI chatbots are making this a reality, revolutionizing how students interact with their schools. Enhance student engagement and streamline processes with Comm100 Transform student support with Comm100s AI chatbot. AI chatbots can handle routine inquiries, allowing human advisors to focus on complex, personalized advising tasks.

Gaming 52

Gaming Education Compliance AI 52

Adrian Swinscoe

SEPTEMBER 30, 2024

Wanting to find a […] The post NICE’s 1CX could be a game-changer for solving knotty customer problems first appeared on Adrian Swinscoe. Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company.

Gaming 147

Gaming Artificial Intelligence Contact Center Customer Experience Management 147

PeopleMetrics

JANUARY 7, 2025

Just as the internet revolutionized how we collect and report data, AI is set to revolutionize every part of the research process. Most importantly, AI will free researchers to do their best workfiguring out the customer story and helping companies make better decisions on behalf of their customers.

Unstructured Data 71

Unstructured Data AI Artificial Intelligence Gaming 71

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

Gaming 91

Gaming AI Customer Service CX 91

Fonolo

DECEMBER 8, 2020

AI has been making a relentless assault on the contact center for several years. “Contact centers must understand that the omnichannel experience is important and AI is a part of the equation. But businesses that believe they are fooling customers with AI are kidding themselves. The Future of AI in the Contact Center.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

DMG Consulting

MARCH 13, 2025

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons learned and top takeaways that will help CX, contact center, and customer service leaders successfully move forward on their AI journeys: 1.

Contact Center 48

Contact Center AI Artificial Intelligence CX 48

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. Acquired Jacada , a major strategic play that transforms our customers’ experience with advanced AI and low code/no code automation.

Machine Learning 49

Machine Learning Innovation AI Government 49

Uniphore

JULY 30, 2021

We are poised to democratize AI and automation so that citizen developers can collaborate with developers and data scientists to make the world of CX better for everyone, with clicks not code. of AI and Robotics users say that their customers rate their CX highly on the NPS scale. Design Experiments Using AI and Low Code Automation.

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

PeopleMetrics

MARCH 25, 2025

Fixing the actual reasons why customers are becoming detractorsthats the game-changer! Whats the Role of AI in This? Yes, AI can help with surfacing root causes faster through text analytics and pattern recognition. AI may give you the signal, but its your team that creates the solution. Its a culture-builder.

AI 62

AI VOC Text Analytics Gaming 62

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. It uses NLP and AI to extract insights, detect sentiment, and identify common customer issues, trends, and opportunities for improvement.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Callminer

MARCH 16, 2025

Learn how CallMiner Outreach is changing the CX game, leveraging AI-powered insights from customer interactions to improve the quality, relevance, and efficiency of feedback collection and analysis.

CX 182

CX Gaming AI 182

ECXO

FEBRUARY 10, 2025

Thats reality playing its own illusionary game. Whether its AI chatbots, human representatives, or self-checkout options, customers should be able to choose their preferred experience. This isnt just a weird quirk of human perceptionits like a magic trick performed by physics, psychology, and philosophy all at once. Offer both.

Customer Experience 175

Customer Experience Construction Social Media Customer Expectations 175

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Generative AI is Revolutionizing Player Support What was once a buzzword is now a core component of how companies engage with players.

Gaming 52

Gaming AI Social Media Compliance 52

Callminer

SEPTEMBER 6, 2021

Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle using technology like sales conversation analytics. Sales leaders need to evolve with technology.

Technology 182

Technology Technology Sales Gaming 182

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. For those ready to embrace AI, Unison offers a clear path to redefine success in the digital era.

AI 62

AI Gaming Actionable Insights Sales 62

Gainsight

MARCH 25, 2025

For many of us, our introductionand most of our understandingof AI came from media. Whether AI found us through movies, cartoons, or books, it wasnt a part of our everyday lives. Today, AI tools are everywhere. Despite its popularity, AI still makes some people nervous, specifically when it comes to their careers.

AI 40

AI Touchpoint Gaming Sales 40

Intercom

MAY 24, 2024

It’s no secret that AI is radically changing the game for customer service organizations. Rapid advancements in technologies like large language models and generative AI are giving teams the opportunity to completely reimagine how they deliver support. This will impact many roles and require new areas of focus.

AI 98

AI Gaming Technology Technology 98

Execs In The Know

JULY 14, 2024

Our latest CX Leaders Webinar focused on harnessing artificial intelligence (AI) and upskilling to elevate the agent experience. They explored the nuances of integrating AI in customer service, the impact on both agents and customers and the strategic steps necessary to leverage this technology effectively.

AI 95

AI Artificial Intelligence Actionable Insights Gaming 95

Comm100

JANUARY 2, 2024

This is the promise of Generative AI customer service. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Creative problem solving: Generative AI isn’t limited to predefined scripts. This allows for more proactive and relevant customer support.

AI 100

AI Customer Service Gaming Innovation 100

ECXO

APRIL 29, 2024

They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. Understanding what makes a customer tick can prove to be a game-changer. Then, we have chatbots and AI-powered virtual assistants.

CX 284

CX Innovation Machine Learning Technology 284

Aquire

SEPTEMBER 20, 2021

So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. The good news is, sophisticated chatbots with AI capabilities are overcoming the deficiencies of earlier chatbots. But, gazing into the future, it certainly looks bright for AI-powered chatbots.

Gaming 98

Gaming Customer Service AI Technology 98

ECXO

JULY 4, 2023

This means that you do not have to choose between existing and new but can use both , allowing you to run your campaign using your existing system, but with an added layer of intelligence to help you understand when to launch the campaign, or when to send particular emails to a potential customer. This type of layered approach is a game-changer.

Gaming 374

Gaming Technology Technology Customer Experience 374

Intercom, Inc.

SEPTEMBER 9, 2022

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. AI has been quite overhyped in the past. It feels like the AI hype machine is once again in overdrive. And they were really good at making graphics for computer games.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

ECXO

AUGUST 15, 2023

Gartner predicts that by 2024 60 percent of the data used to develop AI and analytics applications will be synthetically generated. But this is only the beginning, as digital twins will be necessary for all the new channels (in-app, in-game, in-stream) and environments (metaverse) of the future. Organizations must be transparent.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

Intercom

OCTOBER 17, 2024

With the advent of AI-first customer service, a lot of frontline customer queries are now being dealt with by LLM-powered AI agents. Our own Fin AI Agent resolves more than 50% of customer queries immediately. However, there’s a perception that AI agents can only function over chat.

AI 93

AI Outlook Machine Learning Start-ups 93

Intercom, Inc.

AUGUST 13, 2020

Most companies talk a good game about providing a seamless customer experience. At Sprinklr, AI has made it possible for the company to personally respond and connect with customers at scale, all while keeping operational costs at bay. Unifying the company around the customer. It’s now one of the most cost-effective.

Social Media 209

Social Media AI Sales B2B 209

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Getting real about AI.

AI 118

AI Start-ups B2B Predictive Analytics 118

CSAT.AI

FEBRUARY 22, 2023

You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. Your company doesn’t need to be gigantic or have a massive budget for an entire overhaul to be able to benefit from the power of AI.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86