Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Intercom

SEPTEMBER 5, 2023

AI may be transforming customer support, but a successful approach takes more than just a flick of a switch. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. Take our new AI chatbot, Fin.

AI 52

AI ML Sentiment Analysis Scorecard 52

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background. Because ML systems aren’t just coded; they’re trained. And our goal?

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

CommBox

NOVEMBER 22, 2022

Although over 60% of consumers look for self-service first, mainly for simple tasks, it’s a whole different ball game in complex issues such as getting medical assistance in real-time or having their bank account frozen. . AI chatbots can provide more humanized conversations and handle complex queries.

CX 98

CX E-commerce Net Promoter Score NPS 98

Lightico

FEBRUARY 22, 2024

In an era where efficiency, accuracy, and speed are paramount, IDP emerges as a game-changer, revolutionizing insurance operations and redefining the landscape of document processing. Refined Document Classification: AI adeptly categorizes incoming documents, from certificates, receipts, bills, income documents etc.,

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

Hodusoft

APRIL 19, 2022

This event threw light on the development of ML/AI and cloud and how these tech aids are moving businesses forward. Moreover, advanced technology such as IoT, AI/ML, data analytics, Cloud and microservices, and edge computing are not behind in the race.

ML 52

ML Innovation AI Technology 52

Comm100

DECEMBER 16, 2019

At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. Report: 2019 Live Chat Benchmark Report.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. Investments in AI have increased during the pandemic. The solution stands in making AI pragmatic.

Business Growth 48

Business Growth Artificial Intelligence CRM ML 48

DMG Consulting

MARCH 31, 2022

Artificial intelligence (AI)-enabled omnichannel intelligent virtual agents (IVAs) are the future of self-service. These solutions are game-changers because they allow customers to converse naturally instead of going through a series of nested questions and options. & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

DMG Consulting

DECEMBER 10, 2019

2019 was the year of artificial intelligence (AI) and robotics, a trend that is going to continue while the tools improve. This trend will continue until an AI “brain” is introduced into the market, to oversee and optimize the performance of the overall department and all of its tools, solutions and platforms.

Contact Center 48

Contact Center Artificial Intelligence Machine Learning AI 48

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Quickly spot trends and top complaints to transform qualitative data into actionable insights with AI capabilities. SurveySensum is your answer.

CX 52

CX Customer Experience Social Media CRM 52

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. The tool is AI-powered and can not only collect feedback but also help understand the sentiment behind it.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

ProProfs

MAY 10, 2023

Incredibly easy to use 100k+ customizable assessments AI results Personalized feedback Easily import data from lead forms Pricing – Starts at $20 2. Glider AI Glider AI is a state-of-the-art online career assessment tool to hire qualified candidates faster and upskill them with the necessary training and development opportunities.

Artificial Intelligence 52

Artificial Intelligence AI Education Machine Learning 52

ProProfs

MAY 10, 2023

Incredibly easy to use 100k+ customizable assessments AI results Personalized feedback Easily import data from lead forms Pricing – Starts at $0 2. Glider AI Glider AI is a state-of-the-art online career assessment tool to hire qualified candidates faster and upskill them with the necessary training and development opportunities.

Artificial Intelligence 52

Artificial Intelligence AI Education Machine Learning 52

SugarCRM

JUNE 25, 2024

With complementary products, a shared vision for customer success and engagement, and unrivalled experience and expertise at using machine learning, AI, and generative AI to unlock the value of front-office and back-office data, this new solution is able to accelerate sales and boost revenue, all while helping companies stay ahead of competition.

Sales 26

Sales CRM AI Invoicing 26

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. By implementing AI tech like chatbots, banks can respond faster to customer queries improving their CX.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

MattsenKumar

JUNE 3, 2021

It focuses on analytics to identify products sought but aren’t available, and then supporting local retailers can prove to be a game-changer. The E-commerce landscape is evolving; new technologies like AR, ML, and AI enable new players with customer acquisition. A B2B E-commerce Opportunity with Local Herbs.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Hodusoft

JUNE 12, 2024

Altering Digital Landscape As e-commerce firms are heavily dependent on the digital ecosystem, the rapidly changing digital landscape and emergence of Artificial Intelligence (AI) and Machine Learning (ML) can pose a challenge for many. Ready to elevate your e-commerce game? Ask for a Free demo!

E-commerce 52

E-commerce Contact Center Sales Retail 52

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. That’s why great experiences stand out.

Start-ups 118

Start-ups Sales Innovation NPS 118