Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Gaming 45

Gaming Omnichannel Entertainment Touchpoint 45

Execs In The Know

MARCH 21, 2025

A staggering 42 percent of customer experience (CX) leaders cite outdated systems as their biggest operational hurdle, and 54 percent admit that at least a fifth of their customer interactions are still too complex for artificial intelligence (AI) to handle alone. So, what does this mean for your AI strategy? They see one brand.

CX 52

CX Artificial Intelligence AI Omnichannel 52

Intercom

OCTOBER 17, 2024

With the advent of AI-first customer service, a lot of frontline customer queries are now being dealt with by LLM-powered AI agents. Our own Fin AI Agent resolves more than 50% of customer queries immediately. However, there’s a perception that AI agents can only function over chat.

AI 93

AI Outlook Machine Learning Start-ups 93

Fonolo

MAY 4, 2021

Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. Leverage advances in AI to improve conversations and call resolutions. An alternative to call center overflow handling services is call-center-centric AI. Another way to lower cost-per-call with AI?

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

CommBox

JUNE 4, 2024

An Omnichannel communication strategy holds the key, offering a seamless, integrated customer experience across all touchpoints. Multichannel vs Omnichannel Communication Visibility, measurement, personalisation, and optimisation are the four main pillars for businesses looking to build a robust omnichannel strategy.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

Hodusoft

NOVEMBER 27, 2024

Optimizing CX with Omnichannel Contact Center in Your E-commerce Business Read More How Can Businesses Enhance Customer Loyalty? Tools like HoduCC’s omnichannel CX suite enable businesses to provide a seamless, integrated experience across multiple touchpoints—whether it’s via phone, chat, social media, or email.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more. This in turn encourages greater, more regular engagement and spend.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. It comes down to omnichannel management – something Tray.io specializes in.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

CommBox

JULY 1, 2021

With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations. The company, founded in 2013, is revolutionizing customer communication with its AI-powered omnichannel solution.

Omnichannel 98

Omnichannel Machine Learning Social Media AI 98

Comm100

OCTOBER 31, 2023

While attracting new players is essential, encouraging them to stay engaged and spending is the real game-changer. Today’s players expect instantaneous solutions, especially when they’re in the middle of a high-stakes game. Omnichannel communication. An unresolved issue can easily spiral into a lost player.

Gambling 80

Gambling Social Media Gaming Omnichannel 80

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. Is your business up to the challenge? DID YOU KNOW?

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Zendesk

FEBRUARY 22, 2023

This is where omnichannel retail comes in. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy. What is omnichannel retailing? Chupi took advantage of omnichannel by integrating Zendesk into its operations.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Retently

NOVEMBER 13, 2024

We’ll also look at the technology driving VFRs, examples of success stories, and why now is the time for ecommerce brands to embrace this game-changing solution. VFRs create a consistent and efficient omnichannel shopping experience across both online and in-store environments. Let’s dive in!

CX 146

CX Retail Social Media Artificial Intelligence 146

Execs In The Know

JULY 31, 2024

AI is undoubtedly the star innovation of recent years, since the game-changing technology, especially with the introduction of generative AI, has reshaped the landscape of CX management. AI can streamline Workforce Management. AI creates personalized customer interactions at scale.

Customer Experience Management 52

Customer Experience Management AI Customer Experience Predictive Analytics 52

Comm100

JANUARY 13, 2022

Instead, consumer expectation has pulled and pushed brands to raise their customer service game in order to match the experience they receive from other industries. Digital omnichannel. For others, they have already implemented a range of digital channels and are looking to take the next step with automation and AI chatbots.

Omnichannel 94

Omnichannel Customer Experience Social Media CX 94

Comm100

MARCH 21, 2023

In this article, we’ll look at six game-changing customer service improvement strategies that businesses can introduce to enhance their customer service and gain a competitive edge. To meet this demand, organizations are introducing omnichannel customer service that connects every key channel into one platform.

Customer Service 94

Customer Service Omnichannel Customer Satisfaction Social Media 94

Intercom, Inc.

MARCH 22, 2022

Here are three ways Intercom is going to change the game for every team in your business. Omnichannel, in-context communications are the future. With a unified customer communications platform, you can more deeply understand your customers’ needs and deliver an omnichannel experience tailored to them. Convert more customers.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Hodusoft

NOVEMBER 24, 2021

With demanding millennials and Gen Z, the customer expectation has changed and players in the call center business need to up their game to keep up with the times. . Omnichannel Communication. Omnichannel communication ensures that customers receive a personalized and consistent experience no matter the channel they use.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

CommBox

JULY 18, 2024

AI in Insurance: How Automation Changes Everything The future of insurance is AI-driven, offering streamlined processes from signing up new customers to filing a claim and providing personalised services as unique as your fingerprint. Filing a claim becomes as simple as sending a WhatsApp message!

AI 52

AI Social Media Gaming Omnichannel 52

Qualtrics

JULY 29, 2021

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. Clarabridge’s AI-powered platform enables companies to discover and analyze that vast universe of feedback. Combining our strengths will create the best of both worlds for our customers.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Execs In The Know

MARCH 31, 2024

She argued that staying ahead in the CX game requires meeting and exceeding these evolving expectations. Moreover, she discussed the importance of technology in enhancing CX, from AI-driven personalization to seamless omnichannel experiences.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Comm100

DECEMBER 1, 2022

Although plenty of organizations are seeing a return on their investment and profit from CX, some continue to struggle to bring in the wide range of rewards from this game plan. By adopting digital engagement channels, ideally connected within an omnichannel platform, this changes everything.

Education 92

Education Omnichannel Gaming CX 92

Hodusoft

FEBRUARY 9, 2022

The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI. Omnichannel Support. Moving past the contact center technology trends 2020 , they will have to cater to this demand for omnichannel service. AI technology. Let’s find out! Video chat .

Contact Center 98

Contact Center Technology Technology Social Media 98

Fonolo

MARCH 6, 2020

If you want to stay ahead of the game and not have to come up with individual responses for generic questions, create templated responses to frequently asked questions. Making your contact center omnichannel ready. AI trends for the coming year. Make customer interaction as human as possible. Remember the goal is a connection.

Social Media 122

Social Media Customer Service Contact Center Start-ups 122

Fonolo

DECEMBER 1, 2022

For starters, today’s contact centers require flexible software that supports omnichannel integrations. We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . billion in 2022 to US $93.7

Contact Center 87

Contact Center Omnichannel Artificial Intelligence Sentiment Analysis 87

Execs In The Know

SEPTEMBER 17, 2024

As businesses strive to meet the increasing demands of modern consumers, innovative technologies are emerging as game-changers. Among these, Generative AI (GenAI) stands out as a powerful tool that’s reshaping the retail industry. 80% of retail executives expect their businesses to adopt AI automation by 2025.

Retail 52

Retail AI CX Gaming 52

Fonolo

MARCH 14, 2019

Conversions are the name of the game for most businesses, so it would make sense that importance is placed on the process leading up to a purchase. Live Better Electronically: AI and the Customer Experience. Change the Channel: Prioritizing Omnichannel in Customer Experience. What’s Inside: .

Customer Service 111

Customer Service Social Media Retail Omnichannel 111

Zendesk

DECEMBER 8, 2021

The benefits of omnichannel customer service. The power of customer service automation and AI. These poor customer service stats are a helpful reminder for customer service representatives to always be on their A-game. The benefits of omnichannel customer service. The power of customer service automation and AI.

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. You need to also integrate data, personalization, convenience, omnichannel experience, and many more new trends to make it wholesome. Creating digital experiences at every touchpoint is just not enough.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

ECXO

AUGUST 21, 2024

3. Implement AI and Machine Learning: Use AI technologies to provide real-time personalization, such as personalized recommendations and dynamic content. Innovate Continuously Innovation is the key to staying ahead in the CX game. Become a member now: [link] Technology is a powerful ally in the quest for CX excellence.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

DMG Consulting

MARCH 1, 2020

Some of the biggest companies have come to market with their own speech engines as they compete to dominate the self-service and artificial intelligence (AI) landscapes. There has been great innovation in voice self-service engines, as reflected by the offerings from Amazon, Google, Apple, and Microsoft.

Artificial Intelligence 87

Artificial Intelligence Contact Center AI Engineering 87

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Eliminate bad design early in the game. Apply AI technology. This experience can be enhanced by AI tech. More than 6 out of 10 U.S

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. S Scripts: Pre-written or pre-recorded text or templates for agents or AI to give to customers.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97