ECXO

APRIL 29, 2024

They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. Understanding what makes a customer tick can prove to be a game-changer. Then, we have chatbots and AI-powered virtual assistants. Finally, we have data analytics.

CX 283

CX Innovation Machine Learning Technology 283

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

CSAT.AI

FEBRUARY 22, 2023

You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. Your company doesn’t need to be gigantic or have a massive budget for an entire overhaul to be able to benefit from the power of AI.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Put in the work with your customers.

AI 118

AI Start-ups B2B Predictive Analytics 118

ECXO

AUGUST 21, 2024

Analyzing Patterns: Use advanced analytics to identify patterns and trends. 3. Predictive Analytics: Utilize predictive analytics to foresee customer needs and behaviors. Innovate Continuously Innovation is the key to staying ahead in the CX game. Anticipate their needs before they even realize them.

CX 156

CX Social Media Predictive Analytics Touchpoint 156

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

Execs In The Know

JULY 31, 2024

AI is undoubtedly the star innovation of recent years, since the game-changing technology, especially with the introduction of generative AI, has reshaped the landscape of CX management. AI can streamline Workforce Management. AI creates personalized customer interactions at scale.

Customer Experience Management 52

Customer Experience Management AI Customer Experience Predictive Analytics 52

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

SurveySensum

MARCH 26, 2025

In this case, traditional data analysis methods struggle to process this vast amount of text, which is where text mining becomes a game-changer. Heres how text mining and text analytics are different from each other. SurveySensums AI-driven text mining scans and categorizes responses instantly so you can act faster and smarter!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Customer Experience Matrix

MAY 7, 2015

My thesis was that AI-based systems already exist for most tasks that marketers perform, but are not yet connected into a single robo-marketer that (or is it who?) To test this, I listed the tasks that go into building a marketing program and matched these against my list of AI-based products. could do the job from start to finish.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Hodusoft

NOVEMBER 24, 2021

With demanding millennials and Gen Z, the customer expectation has changed and players in the call center business need to up their game to keep up with the times. . Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Hodusoft

NOVEMBER 27, 2024

AI-powered chatbots and helpdesk software are also essential tools for providing quick, 24/7 support. AI-driven chatbots offer instant responses, reducing frustration and improving satisfaction. Fortunately, there are many tools that can help businesses level up their CX game.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

CommBox

DECEMBER 6, 2023

We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service. This immediacy is a game-changer, as it meets the expectations of modern consumers who seek swift and efficient solutions to their concerns.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Aquire

SEPTEMBER 18, 2021

Eliminate bad design early in the game. Apply AI technology. This experience can be enhanced by AI tech. Here are some benefits of AI: Enable auto-responses to routine customer queries, guiding your audiences with carefully curated content. Reduce churn with predictive analytics. More than 6 out of 10 U.S

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications. This often result in inefficiencies, delays, and increased risk of errors and non-compliance.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Confirmit

JANUARY 8, 2018

Every headline and prediction seems sure that – for better or worse – the robots are coming. In this realm, AI is going to change everything, apparently. Like every Next Big Thing, AI has some fascinating and exciting possibilities but hype has overtaken us. Is it the AI people are dreaming of? Absolutely.

AI 40

AI Artificial Intelligence Predictive Analytics Gaming 40

Retently

JANUARY 13, 2025

With its multi-channel capabilities, real-time analytics, and AI-driven insights, Retently empowers businesses to identify and resolve customer pain points proactively. Its combination of automation, segmentation, and predictive analytics ensures businesses are not just measuring effort but actively working to reduce it.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

SEPTEMBER 2, 2024

AdTech companies already implement effective solutions based on the above tools, while independent startups offer AI alternatives. AI in Communications Personalization is an essential element of marketing strategy. Generative AI is also being actively used in other advertising segments, such as ads.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. This technology is set to transform customer experiences, with CEOs prioritizing customer service for their generative AI investments.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Customer Experience Matrix

JUNE 18, 2017

The AIs Have It. So if you’re thinking the networks are investing in AI only because they’re nerds who like science projects, think again. Data and AI systems will help network marketers know the best way to build trust with each individual, but human marketing skills will also be needed – at least for now.

Artificial Intelligence 84

Artificial Intelligence Transportation Predictive Analytics Retail 84

Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. They are in protection mode. That amounts to about $1.3M saved due to the reduction in tickets.”.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. Think AI, in-app guidance, customer communities, and other one-to-many customer engagement programs—they’re all leading the evolution of customer success into digital customer success.

B2B 59

B2B Outlook Customer Retention Omnichannel 59

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

DMG Consulting

MARCH 31, 2019

The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. The leading CBCCI vendors recognize that AI is the future of contact center technology.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26

DMG Consulting

SEPTEMBER 12, 2019

The outcome of a digital transformation is a company that has been revamped, re-architected, re-tooled, re-organized and re-staffed so that it is positioned to succeed in the era of digital and artificial intelligence (AI). They are “game changers” for organizations and their customers.

Contact Center 48

Contact Center Artificial Intelligence Predictive Analytics AI 48

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Detailed analytics and reporting are necessary to understand customer feedback deeply and track improvements over time. It uses advanced AI and machine learning for analytics.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101