Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. Is your business up to the challenge? DID YOU KNOW?

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

CSAT.AI

AUGUST 17, 2022

AI has come a long way. Apps that track customer service interactions for emotional markers help identify customer sentiment. Parsing past data enables these tools to even predict future customer action and sentiment. Parsing past data enables these tools to even predict future customer action and sentiment.

Customer Service 105

Customer Service Sentiment Analysis Gaming Hospitality 105

CSAT.AI

SEPTEMBER 20, 2018

A scoreboard in a game let’s the players know where they stand and let’s the coach know how to best work the team. Similarly, measurable metrics keep Customer Service Reps heads in their game and help their Managers plan for the win. What other factors affect the game? These include: Technical fouls: Internet going down.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

CSAT.AI

NOVEMBER 13, 2019

Business challenges are like levels in a game. You can’t create an effective customer service experience without talking QA (not to be confused with QQ in gaming, which is crying like a baby). It is necessary to have actionable data to continually make advancements and remain competitive in a constantly changing customer service game.

Gaming 52

Gaming Customer Service Sentiment Analysis Artificial Intelligence 52

CommBox

JULY 18, 2024

This is where AI help create p ersonalised customer experiences. Despite these challenges, Jane sees a bright future in AI’s rise. She attends a tech conference and learns about AI’s capabilities in understanding and responding to customer needs more effectively, albeit digitally.

AI 52

AI Sentiment Analysis Customer Experience Artificial Intelligence 52

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic! It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. What is the AI Feedback Loop?

AI 52

AI Sentiment Analysis Actionable Insights Close the Loop 52

SurveySensum

JULY 12, 2019

Any data is a fair game when it comes to improving customer retention but getting an insightful analysis of the sentiment of customers is the hurdle for most of the organizations. With text and sentiment analysis, that too real-time, this problem will be solved once and for all.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

Fonolo

DECEMBER 1, 2022

We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. .

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

CSAT.AI

APRIL 5, 2023

Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level. Well known examples include ChatGPT and Bard.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

CSAT.AI

JULY 10, 2019

Alienware , a high-end gaming company, has a customer base that evolved with them. No longer just for teenage ‘bros’, their gaming audience has grown up and so has the brand. Women make up half of their gaming audience and now their average customer is in their 30s. Most brands have a definable customer base.

Contact Center 69

Contact Center Sentiment Analysis Gaming B2C 69

CSAT.AI

MARCH 15, 2023

As children and young adults this generation saw the fall of the Berlin Wall, the rise of the personal computer, the Challenger disaster, the Gulf War, cable TV, video games, 9/11, gay marriage, election of the first black President among other historic shifts.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Intercom

SEPTEMBER 5, 2023

AI may be transforming customer support, but a successful approach takes more than just a flick of a switch. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. Take our new AI chatbot, Fin.

AI 52

AI ML Sentiment Analysis Scorecard 52

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

TeamSupport

DECEMBER 18, 2023

In 2024 we're launching TeamSupport AI , a suite of tools powered by machine learning that will provide sentiment analysis, suggested solutions, and other game-changing features. Remember, a satisfied customer is not just a one-time transaction—it's an investment in the long-term success of your business.

Sentiment Analysis 59

Sentiment Analysis Machine Learning Gaming Start-ups 59

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

DMG Consulting

NOVEMBER 6, 2024

Historical speech analytics, which has been commercially available for over 20 years, was a game-changer in its day, providing rudimentary insights into the reasons customers called an organization based on keywords, and later, key phrases. The answer is a resounding “no”!

Text Analytics 48

Text Analytics Sentiment Analysis Contact Center Gaming 48

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Additional apps added in September: AI Prompt Pro (Support) uses AI to transform complex customer service interactions into concise summaries, and can be activated on-demand or automatically on ticket load– streamlining the response process.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

CSAT.AI

APRIL 24, 2019

Take some tips from this superhero’s motto and raise your customer service game. With over $3 trillion in buying power it is worth it to aim high to reach them in the customer service game. Shift customer to business interaction from hassle to play with apps, interactive websites, and games with prizes or points.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

CSAT.AI

OCTOBER 23, 2019

Today there are complex AI tools and huge contact centers handling large volumes of inquiries, but this simple tool still has a place. Video game FAQs are a great example using hints, step by step instructions, and allowing the player to interact with the FAQ. Just the FAQs. Videos have entered the world of the FAQ.

Customer Service 52

Customer Service Sentiment Analysis Government Contact Center 52

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty – VOZIQ. Sentiment analysis is one factor determining the sale, making it essential for businesses to decode the sentiments of their customer base. How You Can Win with AI and Customer Experience – CMS Wire.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty – VOZIQ. Sentiment analysis is one factor determining the sale, making it essential for businesses to decode the sentiments of their customer base. How You Can Win with AI and Customer Experience – CMS Wire.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

Comm100

DECEMBER 16, 2019

At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. Report: 2019 Live Chat Benchmark Report.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

CSAT.AI

MAY 8, 2019

They talked about how cool the most recent “Game of Thrones” episode was, and then Beth closed the window. The post Disrupt Live Chat – 3 Considerations on How to End Interactions appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Beth thanked him.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

CSAT.AI

MARCH 20, 2019

Some companies have upped their customer service game and are killing it. Step up the self-serve game! The post Trends in Customer Experience show Agents Need Support appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Greater Expectations. Integration.

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

CSAT.AI

JUNE 12, 2019

Old Spice is still kicking it with an interactive online game called Big Lavender, to boost their new lavender scented body wash (wait…what was that about not smelling like a lady again? The love of these ads brought love to the product. I like lavender.). Give it a try. What are your ideas to make customers feel good?

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. Octopia (Support) is a game-changer for seamless marketplace communication and efficient order management.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

Hodusoft

NOVEMBER 27, 2024

AI-powered chatbots and helpdesk software are also essential tools for providing quick, 24/7 support. Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52