ECXO

APRIL 10, 2024

Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data. This leads to stronger relationships and greater customer loyalty.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. NLP is a branch of computer science focused on enabling AI to interpret and respond to human language at a human ability level. With every use an AI learns and improves. AI is trainable.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

CSAT.AI

FEBRUARY 22, 2023

You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. Your company doesn’t need to be gigantic or have a massive budget for an entire overhaul to be able to benefit from the power of AI.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

NOVEMBER 6, 2024

Historical speech analytics, which has been commercially available for over 20 years, was a game-changer in its day, providing rudimentary insights into the reasons customers called an organization based on keywords, and later, key phrases. The answer is a resounding “no”!

Text Analytics 48

Text Analytics Sentiment Analysis Contact Center Gaming 48

Gainsight

MARCH 27, 2025

Learn more in our ebook, An Executive’s Guide to Preventing Churn Track Churn Reasons Implement AI-driven tools to predict churn and customer behavioral patterns. Adopting a product that provides real-time insights on customer health, like Staircase , is a game-changer for sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Customer Retention AI Gaming 52

SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

MARCH 26, 2025

In this case, traditional data analysis methods struggle to process this vast amount of text, which is where text mining becomes a game-changer. Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. spam vs. non-spam emails).

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. Is your business up to the challenge? DID YOU KNOW?

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Identify themes with Text and Sentiment Analysis The first step to increasing the Net Promoter Score is to know the problems of your customers and take action on them.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

JANUARY 13, 2025

Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments. Some tools even incorporate text and sentiment analysis, which goes beyond the numbers to reveal customer emotions and recurring themes in feedback.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

CSAT.AI

AUGUST 17, 2022

AI has come a long way. Apps that track customer service interactions for emotional markers help identify customer sentiment. Parsing past data enables these tools to even predict future customer action and sentiment. Parsing past data enables these tools to even predict future customer action and sentiment.

Customer Service 105

Customer Service Sentiment Analysis Gaming Hospitality 105

Hodusoft

NOVEMBER 27, 2024

AI-powered chatbots and helpdesk software are also essential tools for providing quick, 24/7 support. Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

CSAT.AI

SEPTEMBER 20, 2018

A scoreboard in a game let’s the players know where they stand and let’s the coach know how to best work the team. Similarly, measurable metrics keep Customer Service Reps heads in their game and help their Managers plan for the win. What other factors affect the game? These include: Technical fouls: Internet going down.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

CSAT.AI

NOVEMBER 13, 2019

Business challenges are like levels in a game. You can’t create an effective customer service experience without talking QA (not to be confused with QQ in gaming, which is crying like a baby). It is necessary to have actionable data to continually make advancements and remain competitive in a constantly changing customer service game.

Gaming 52

Gaming Customer Service Artificial Intelligence Sentiment Analysis 52

CommBox

JULY 18, 2024

This is where AI help create p ersonalised customer experiences. Despite these challenges, Jane sees a bright future in AI’s rise. She attends a tech conference and learns about AI’s capabilities in understanding and responding to customer needs more effectively, albeit digitally.

AI 52

AI Sentiment Analysis Customer Experience Artificial Intelligence 52

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic! It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. What is the AI Feedback Loop?

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Customer Experience Matrix

MAY 7, 2015

My thesis was that AI-based systems already exist for most tasks that marketers perform, but are not yet connected into a single robo-marketer that (or is it who?) To test this, I listed the tasks that go into building a marketing program and matched these against my list of AI-based products. could do the job from start to finish.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

SurveySensum

JULY 12, 2019

Any data is a fair game when it comes to improving customer retention but getting an insightful analysis of the sentiment of customers is the hurdle for most of the organizations. With text and sentiment analysis, that too real-time, this problem will be solved once and for all.

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Unstructured Data 68

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CSAT.AI

APRIL 5, 2023

Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level. Well known examples include ChatGPT and Bard.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Fonolo

DECEMBER 1, 2022

We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. .

Contact Center 87

Contact Center Omnichannel Artificial Intelligence Sentiment Analysis 87

CSAT.AI

MARCH 15, 2023

As children and young adults this generation saw the fall of the Berlin Wall, the rise of the personal computer, the Challenger disaster, the Gulf War, cable TV, video games, 9/11, gay marriage, election of the first black President among other historic shifts.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

CSAT.AI

JULY 10, 2019

Alienware , a high-end gaming company, has a customer base that evolved with them. No longer just for teenage ‘bros’, their gaming audience has grown up and so has the brand. Women make up half of their gaming audience and now their average customer is in their 30s. Most brands have a definable customer base.

Contact Center 69

Contact Center Sentiment Analysis Gaming B2C 69

CSAT.AI

JANUARY 12, 2023

The game is always changing. The post 2023 Customer Service Trends: What the Data and the Pros Have to Say appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. The data and the pros have spoken. The key is to be prepared for the changes, not playing catch up.

Customer Service 86

Customer Service Sentiment Analysis Contact Center CX 86

Intercom

SEPTEMBER 5, 2023

AI may be transforming customer support, but a successful approach takes more than just a flick of a switch. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. Take our new AI chatbot, Fin.

AI 52

AI ML Sentiment Analysis Scorecard 52

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72