Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Gainsight

MAY 23, 2023

Now it’s, how do you have a CSM with a co-pilot, which is the digital capabilities, and all of that turbocharged with AI?” ” Adding Generative AI Capabilities Last week also saw Gainsight reveal how it is starting to expand its AI offerings with the addition of generative AI.

AI 59

AI Start-ups B2B Structured Data 59

SurveySensum

MARCH 4, 2024

To address this, management launched an anonymous feedback survey which turned out to be a game-changer. It’s a game-changer because it encourages honesty, transparency, and a chance to improve things without anyone feeling like they’re putting their job on the line. Rating scale questions provide a quantitative measure.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. People really took care of each other in the pandemic.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

PeopleMetrics

APRIL 22, 2025

Over the past 3 months, Ive been revisiting lessons from Listen or Die: 40 Lessons That Turn Customer Feedback into Gold through the lens of AI. From NPS to VoC, AI has transformed how we look at and act on customer experience. AI is reshaping the way we analyze feedback, allowing for faster and deeper insights.

AI 62

AI VOC Text Analytics NPS 62

Lightico

MAY 22, 2025

Once game-changing, traditional Optical Character Recognition (OCR) and Robotic Process Automation (RPA) are increasingly proving to be legacy tools in modern enterprises. Legacy OCR/RPA handle structured inputs reasonably well but falter as soon as input data diverges.

AI 98

AI Unstructured Data Invoicing ML 98

Execs In The Know

MARCH 14, 2025

Their last order didnt arrive on time, and theyre already bracing for a scripted apology or a frustrating game of Let me transfer you. The agent theyre speaking to has an AI-powered assistant working behind the scenespulling up order history, analyzing past interactions, and even predicting the best resolution based on similar cases.

AI 66

AI CX Structured Data Innovation 66