Callminer

SEPTEMBER 6, 2021

Sales leaders need to evolve with technology. Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle using technology like sales conversation analytics.

Technology 182

Technology Technology Sales Gaming 182

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. However, getting from technological breakthrough to useful applications is far from straightforward. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom.

AI 188

AI Start-ups Technology Technology 188

Comm100

OCTOBER 24, 2023

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. However, its implications are profound.

Gaming 111

Gaming Omnichannel AI Touchpoint 111

Comm100

DECEMBER 8, 2024

AI chatbots are making this a reality, revolutionizing how students interact with their schools. Enhance student engagement and streamline processes with Comm100 Transform student support with Comm100s AI chatbot. AI chatbots can handle routine inquiries, allowing human advisors to focus on complex, personalized advising tasks.

Gaming 52

Gaming Education Compliance AI 52

Fonolo

DECEMBER 8, 2020

AI has been making a relentless assault on the contact center for several years. Suddenly, experimenting with new technology wasn’t an obstacle; it was a life-saver. Rapid technological updates were forced upon execs like never before. But businesses that believe they are fooling customers with AI are kidding themselves.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. Acquired Jacada , a major strategic play that transforms our customers’ experience with advanced AI and low code/no code automation.

Machine Learning 49

Machine Learning Innovation AI Government 49

DMG Consulting

MARCH 13, 2025

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons learned and top takeaways that will help CX, contact center, and customer service leaders successfully move forward on their AI journeys: 1.

Contact Center 48

Contact Center AI Artificial Intelligence CX 48

Uniphore

JULY 30, 2021

We are poised to democratize AI and automation so that citizen developers can collaborate with developers and data scientists to make the world of CX better for everyone, with clicks not code. of AI and Robotics users say that their customers rate their CX highly on the NPS scale. Design Experiments Using AI and Low Code Automation.

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Adrian Swinscoe

SEPTEMBER 30, 2024

Wanting to find a […] The post NICE’s 1CX could be a game-changer for solving knotty customer problems first appeared on Adrian Swinscoe. Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company.

Gaming 147

Gaming Artificial Intelligence Contact Center Customer Experience Management 147

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

Gaming 91

Gaming AI Customer Service CX 91

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

ECXO

APRIL 29, 2024

In this quest for the silver bullet, companies have turned to technology. They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet.

CX 283

CX Innovation Machine Learning Technology 283

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. Author: Steve Perks , Head of Advertising Technology, SAS This article was originally published HERE. It is fair to say that it has been possible for some time.

Gaming 374

Gaming Technology Technology Customer Experience 374

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. AI has been quite overhyped in the past. Fergal Reid: I feel very privileged, indeed.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Generative AI is Revolutionizing Player Support What was once a buzzword is now a core component of how companies engage with players.

Gaming 52

Gaming AI Social Media Compliance 52

Conversation Agent

FEBRUARY 14, 2022

“Artificial Intelligence (AI) agents will pull information for us on the basis of parameters we establish and control. And late to the game; the hype started in 2004. They will deliver it to the social networks that exist inside our own data network. is the true era of conversation, where the real dialogue begins.” Was I wrong!

Technology 105

Technology Technology Artificial Intelligence Gaming 105

Intercom

MAY 24, 2024

It’s no secret that AI is radically changing the game for customer service organizations. Rapid advancements in technologies like large language models and generative AI are giving teams the opportunity to completely reimagine how they deliver support. This will impact many roles and require new areas of focus.

AI 98

AI Gaming Technology Technology 98

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

Execs In The Know

JULY 14, 2024

Our latest CX Leaders Webinar focused on harnessing artificial intelligence (AI) and upskilling to elevate the agent experience. They explored the nuances of integrating AI in customer service, the impact on both agents and customers and the strategic steps necessary to leverage this technology effectively.

AI 95

AI Artificial Intelligence Actionable Insights Gaming 95

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Intercom, Inc.

AUGUST 13, 2020

This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade. Most companies talk a good game about providing a seamless customer experience. It’s ensuring brands have the right technology to create those delightful experiences.

Social Media 209

Social Media AI Sales B2B 209

ECXO

APRIL 10, 2024

Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data. Leverage data and technology to offer personalized recommendations, customized experiences, and tailored communication.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Comm100

JANUARY 2, 2024

This is the promise of Generative AI customer service. Far from being a distant dream, this technology is already reshaping how businesses interact with their customers. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents.

AI 100

AI Customer Service Gaming Innovation 100

Aquire

SEPTEMBER 20, 2021

Don’t get me wrong – live chat is an awesome technology and one of the most popular features of the Acquire customer engagement platform. So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. Get the guide. 1) Human involvement. So who wins?

Gaming 98

Gaming Customer Service AI Technology 98

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. They have the same great ideas and are trying to beat you at your own game. Basic technology execution is becoming easier too. There are more technology jobs than ever before.

Engineering 224

Engineering Technology Technology Innovation 224

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Intercom, Inc.

NOVEMBER 18, 2020

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology. Improved workflows increase collaboration .

Customer Satisfaction 223

Customer Satisfaction B2C Healthcare Customer Expectations 223

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Execs In The Know

MARCH 21, 2025

A staggering 42 percent of customer experience (CX) leaders cite outdated systems as their biggest operational hurdle, and 54 percent admit that at least a fifth of their customer interactions are still too complex for artificial intelligence (AI) to handle alone. So, what does this mean for your AI strategy? They see one brand.

CX 52

CX Artificial Intelligence AI Omnichannel 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Customer Experience Matrix

SEPTEMBER 13, 2023

It also dawns on me that this is the way generative AI works: start with a prompt and create a supporting text. That’s an unsettling thought: are humans now imitating AI instead of the other way around? Or have I already been replaced by an AI but just don’t realize it? And how about “game changer for modern marketing”?

Gaming 59

Gaming AI Engineering Start-ups 59

Intercom

OCTOBER 17, 2024

With the advent of AI-first customer service, a lot of frontline customer queries are now being dealt with by LLM-powered AI agents. Our own Fin AI Agent resolves more than 50% of customer queries immediately. However, there’s a perception that AI agents can only function over chat.

AI 93

AI Outlook Machine Learning Start-ups 93

Fonolo

MAY 4, 2021

Many call center overseers are now realizing that they are technologically behind their more channel-savvy competitors. Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. Leverage advances in AI to improve conversations and call resolutions. The result?

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. Adjust expectations around AI.

AI 118

AI Start-ups B2B Predictive Analytics 118

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever.

CX 146

CX Retail Social Media Artificial Intelligence 146

CSAT.AI

FEBRUARY 22, 2023

You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. Your company doesn’t need to be gigantic or have a massive budget for an entire overhaul to be able to benefit from the power of AI.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86