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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? To manage this flood of information, organizations increasingly rely on automation and AI.

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From the Internet to AI: How PeopleMetrics is Embracing the Next Research Revolution

PeopleMetrics

Just as the internet revolutionized how we collect and report data, AI is set to revolutionize every part of the research process. Most importantly, AI will free researchers to do their best workfiguring out the customer story and helping companies make better decisions on behalf of their customers.

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How AI and Omnichannel Support Elevate Customer Service in Call Center

Hodusoft

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

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The new dawn of Machine Learning

Intercom, Inc.

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. AI has been quite overhyped in the past. It feels like the AI hype machine is once again in overdrive. And they were really good at making graphics for computer games.

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ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions

ClientSuccess

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions. ClientSuccess sets the standard for being powerfully simple and simply powerful.

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Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

Intercom, Inc.

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Thankfully, no such Armageddon is on the horizon.

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Glossary of AI terms: Understanding GPT, neural networks, and more

Intercom

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

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