SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JULY 2, 2025

Because going through every single review is time-consuming, far from scalable, and prone to human error Good news: AI can help you understand what your users are saying — before it all starts to show up in churn rates and angry tweets. But, AI or not, why should you even analyze reviews from the app stores in the first place?

AI 52

AI Key Driver Analysis Sentiment Analysis Text Analytics 52

PeopleMetrics

APRIL 22, 2025

Over the past 3 months, Ive been revisiting lessons from Listen or Die: 40 Lessons That Turn Customer Feedback into Gold through the lens of AI. From NPS to VoC, AI has transformed how we look at and act on customer experience. AI is reshaping the way we analyze feedback, allowing for faster and deeper insights.

AI 62

AI VOC Text Analytics NPS 62

Comm100

FEBRUARY 17, 2025

I wouldnt fault you for putting the dawn of AI in that same bucket. Many still think of AI as just a super-advanced chatbot! However, to truly understand the impact that AI is creating across industries, even as I write this, requires something many of us are hesitant to do: take a step back. AI is having a similar moment.

Sports 52

Sports AI Machine Learning Gaming 52

Intercom, Inc.

SEPTEMBER 9, 2022

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. AI has been quite overhyped in the past. It feels like the AI hype machine is once again in overdrive. And they were really good at making graphics for computer games.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions. ClientSuccess sets the standard for being powerfully simple and simply powerful.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Thankfully, no such Armageddon is on the horizon.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Beyond Philosophy

DECEMBER 21, 2023

I’m obsessed with AI at the moment. One area that will feel the influence of AI keenly is customer market research. 26% say AI will create more market research jobs than there are today, 35% believe it will reduce the overall number, and 39% don’t believe it will change the overall job market.

Unstructured Data 88

Unstructured Data AI Customer-Centric Organization Gaming 88

VOZIQ

NOVEMBER 13, 2022

As the complexity of customer churn grows, retention approaches are also evolving to tackle the churn risk and protect customer revenue—and AI can play an instrumental role in that. In this article, I will look at the five strategic enablers of an AI-powered customer retention transformation. Predictive Modeling. Personalization.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights. Customer Service (Instant action on negative feedback).

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Unstructured Data 68

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications. This often result in inefficiencies, delays, and increased risk of errors and non-compliance.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Accuracy at Scale – Building a Foundation for Informed Decisions Human error is an inevitable part of manual processes and data entry.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Qualtrics

JULY 29, 2021

It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth. Clarabridge’s AI-powered platform enables companies to discover and analyze that vast universe of feedback.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Shep Hyken

APRIL 8, 2022

IDC researchers further state that within 2 years, 40% of the top 500 retailers will use AI-enabled decision-support to drive omnichannel retail KPIs, including Customer Lifetime Value (CLV), productivity, and profitability. Retail Industry Leaders Game to Sustain Digital Customer Experience . 3 Advantages of Retail CX Strategy .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Driving change from Voice of Customer feedback is a game changer in customer experience management. Think about it.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. People really took care of each other in the pandemic.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Fonolo

NOVEMBER 17, 2020

AI is here to stay. AI has been a growing trend in contact centers and customer service providers for a couple of years now, but in 2020 we’re expecting to see it come to the fore. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Intercom

APRIL 20, 2023

In his most recent book, Do B2B Better: Drive Growth Through Game-Changing Customer Experience , he set out to understand the differences between those who can prove that a better customer experience equals better business versus the ones who are just hoping it’ll happen. And so, CX programs often end up getting cut.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Lightico

MAY 22, 2025

Once game-changing, traditional Optical Character Recognition (OCR) and Robotic Process Automation (RPA) are increasingly proving to be legacy tools in modern enterprises. As businesses generate and handle more complex, unstructured data than ever, the cracks in these legacy approaches are beginning to show.

AI 98

AI Unstructured Data Invoicing ML 98