SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights. Customer Service (Instant action on negative feedback).

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

Qualtrics

JULY 29, 2021

It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth. Clarabridge’s AI-powered platform enables companies to discover and analyze that vast universe of feedback.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Thankfully, no such Armageddon is on the horizon.

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

Shep Hyken

APRIL 8, 2022

IDC researchers further state that within 2 years, 40% of the top 500 retailers will use AI-enabled decision-support to drive omnichannel retail KPIs, including Customer Lifetime Value (CLV), productivity, and profitability. Retail Industry Leaders Game to Sustain Digital Customer Experience . 3 Advantages of Retail CX Strategy .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Driving change from Voice of Customer feedback is a game changer in customer experience management. Think about it.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

InteractionMetrics

NOVEMBER 11, 2024

Key takeaways: NPS has become a gamed system: Companies often prioritize the score itself over genuine customer feedback, leading to data that’s not meaningful. How to Improve Surveys: The Full Conversation Here’s an AI-based transcript from Martha and Amas’s discussion about how to improve surveys. I mean we use a lot of AI.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Intercom

APRIL 20, 2023

In his most recent book, Do B2B Better: Drive Growth Through Game-Changing Customer Experience , he set out to understand the differences between those who can prove that a better customer experience equals better business versus the ones who are just hoping it’ll happen. And so, CX programs often end up getting cut.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. People really took care of each other in the pandemic.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Fonolo

NOVEMBER 17, 2020

AI is here to stay. AI has been a growing trend in contact centers and customer service providers for a couple of years now, but in 2020 we’re expecting to see it come to the fore. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

VOZIQ

NOVEMBER 13, 2022

As the complexity of customer churn grows, retention approaches are also evolving to tackle the churn risk and protect customer revenue—and AI can play an instrumental role in that. In this article, I will look at the five strategic enablers of an AI-powered customer retention transformation. Predictive Modeling. Personalization.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

BeyondPhilosophy

DECEMBER 21, 2023

I’m obsessed with AI at the moment. One area that will feel the influence of AI keenly is customer market research. 26% say AI will create more market research jobs than there are today, 35% believe it will reduce the overall number, and 39% don’t believe it will change the overall job market.

Unstructured Data 59

Unstructured Data AI Customer-Centric Organization Gaming 59