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Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. Just like public companies are being asked to be transparent in their financials, soon the world will ask the same for transparency in AI.
Using AI as a partner. With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Using AI as a partner. With AI-powered translation tools like Unbabel, teams can serve customers in any language.
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