Fonolo

MARCH 19, 2019

Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. Live Better Electronically: AI and the Customer Experience. By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. What’s Inside: .

Technology 106

Technology Technology Customer Service Social Media 106

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Features & Usability Key features include dynamic dashboards, role-based reporting, and Ask Athena, its AI tool for identifying sentiment trends.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

CommBox

JUNE 25, 2023

Leveraging the power of AI and ChatGPT With the power of AI and GPT, using flexible, out-of-the-box digital flows, your customers can navigate autonomous, resolution-focused journeys, effortlessly resolving their queries and issues independently. The identified customer clicks “yes” on the personalized renewal offer.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98

Ameyo Callversations

JUNE 28, 2022

Over the past couple of years, due to the pandemic, most healthcare organizations are opting for intuitive and state-of-the-art AI-powered chatbots to facilitate the best possible experience for patients and customers. We all, at one point in time, have had to deal with healthcare setups. But now, the times have changed.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Hodusoft

OCTOBER 25, 2024

Can AI-Powered Contact Centers Enhance Patient Care? Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Discover Insights at HoduSoft’s Webinar!

Contact Center 52

Contact Center AI Healthcare Artificial Intelligence 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective. What to look for when choosing healthcare call center software?

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Hodusoft

APRIL 12, 2019

Times have changed and healthcare industries face the pressure of delivering exemplary services to a growing number of patients. Communication is one of the backbones of healthcare services, especially in large multi-department hospitals with a high number of patient footfalls each day. Patients are delighted. They recommend.

Healthcare 40

Healthcare Contact Center Hospitality Hospitality 40

Steven Van Belleghem

NOVEMBER 16, 2020

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. More than ever, the sector needs people with a technological profile: strong in AI, data analysis and programming. AT&T’s Kiosks.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

SEPTEMBER 14, 2021

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

Contact Center 98

Contact Center Real Estate Hospitality Hospitality 98

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Customer Experience Matrix

APRIL 26, 2024

Then, they grew more common in financial services, hospitality, and telecom, which are all industries that traditionally had pretty good customer data systems. Most recently, we’re seeing CDPs in education, healthcare, and government applications. Originally they were used primarily in retail and media.

AI 93

AI Education Hospitality Hospitality 93

Execs In The Know

MARCH 4, 2022

A customer journey analytics solution that leverages AI and machine learning becomes more valuable over time, as historical data informs forecasts to better predict which customers are most likely to take specific actions next. Choose a customer journey analytics solution that learns over time. Guest post written by: CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Zendesk

MAY 3, 2021

Healthcare. Health, wellness, and medicine took center stage this year as healthcare companies and hospitals faced enormous pressure to adjust to the changing nature of the pandemic. 20 percent of healthcare companies saw their CX budget decrease this year, compared to 30 percent whose budgets increased.

CX 52

CX Entertainment Manufacturing Healthcare 52

SurveySensum

MAY 20, 2020

With this new AI-powered virtual experience, Amazon customers can now try on thousands of lipstick products, save photos on their devices to share with friends and ultimately purchase with greater confidence. Use of robots using AI and emotional intelligence is going to be the future world.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Steven Van Belleghem

APRIL 20, 2021

They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. The Nordstrom Way to Customer Experience Excellence – Robert Spector, breAnne O. a feat unparalleled in the shared economy.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. He specializes in customer service, customer experience, company culture, and hospitality. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

AUGUST 23, 2024

But that’s not all, with SurveySensum you can also gather feedback from multiple channels, analyze them using AI capabilities, and take action to improve your overall experience. Health Patient feedback is very important in healthcare for improving the quality of care, enhancing patient satisfaction, etc.

Actionable Insights 52

Actionable Insights Retail Hospitality Hospitality 52

InteractionMetrics

JULY 22, 2019

In the United States, healthcare is a $3.5 You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

In the United States, healthcare is a $3.5 You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Qualtrics

APRIL 25, 2019

In recent years, people have begun to want more patient-centered care, at the exact same time hospitals have faced even tougher budgetary constraints. Looking into 2019, we expect technology to continue to transform healthcare, but practitioners will be demanding the use of real-time data to make informed decisions and take action.

Healthcare 20

Healthcare Hospitality Hospitality Transportation 20

1 to 1

JUNE 1, 2021

Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. Streamlining employees’ processes makes them more productive and, in the end, leads to better customer experiences.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

Aquire

JANUARY 16, 2022

AI assistants can analyze a user’s behavior on the site and ping them with personalized recommendations or useful marketing content. This list is not exhaustive, as chatbots are becoming more and more versatile and capable via AI (e.g. Chatbot healthcare use cases. Florence, the AI-powered health assistant. Get the guide.

Government 52

Government Healthcare Retail AI 52

ProProfs

JUNE 10, 2019

What was earlier restricted just to the education sector has now found a firm establishment in the government sector, retail, healthcare, IT and hospitality as well. Shaking Hands with AI. With more and more services leveraging the scope of LMS, the global market is expected to more than triple in value by the year 2023.

Artificial Intelligence 59

Artificial Intelligence Education Hospitality Hospitality 59

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense and rapid change due to the impact of Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense changes in terms of digital health due to Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

Comm100

AUGUST 23, 2018

Comm100 offers an AI-powered service chatbot as an easy add-on for customers. (To In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality. For healthcare professionals, customer service through video chat offers a way to treat patients face-to-face in a virtual setting.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45

ProProfs

AUGUST 8, 2022

Key Industries: Healthcare, education, firefighting, law enforcement . While the risk for contracting bloodborne diseases is mostly associated with the healthcare industry, teachers, firefighters, police officers, prison staff, and janitors may also be highly vulnerable. View Our Bloodborne Pathogens Training Course + Quiz.

Construction 52

Construction Transportation Healthcare Manufacturing 52

Intercom

JUNE 15, 2023

We don’t usually consider healthcare providers as being in the customer service business – they’re providing medical treatment, after all, not answering questions about a software subscription or helping to sort out a banking query. Today’s guest, Jennifer FitzPatrick , calls for reimagining customer service in healthcare.

Healthcare 52

Healthcare Education Customer Service Hospitality 52

SurveySensum

MARCH 7, 2025

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. But how exactly does text analytics software transform healthcare, and why is it so crucial in todays data-driven medical landscape? What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

CommBox

JANUARY 30, 2025

By Michal Raz, Head of Partners at CommBox After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare digitalization between these two nations. million members, exemplifies successful digital transformation in healthcare.

Healthcare 52

Healthcare Compliance AI Hospitality 52

SurveySensum

APRIL 9, 2025

Are your patients satisfied with the healthcare services you are providing? Patient satisfaction score is a key customer experience metric that measures how satisfied patients are with their healthcare provider. For example , imagine a hospital conducts a patient satisfaction survey after each visit. Intrigued about it?

Healthcare 52

Healthcare Hospitality Hospitality NPS 52