DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Text Analytics 48

DMG Consulting

AUGUST 9, 2018

Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. ai, Artificial Solutions, Interactions, Omilia and Verint. DMG covers emerging contact center trends and IT sectors that are likely to have a lasting impact on the market.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Understanding context is perhaps the key function of advanced AIs. Healthcare. Share useful tips (e.g.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

Steven Van Belleghem

FEBRUARY 10, 2020

Quantum computing has great potential for healthcare. The interdisciplinary field of Quantum artificial intelligence (QAI) is the one that focuses on developing quantum algorithms for AI, including sub-fields like machine learning. It normally takes decades of research and millions of dollars to discover one drug.

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

Zendesk

SEPTEMBER 5, 2023

Optimize workflows with AI and automations AI and automations play an important role in omnichannel communication by assisting employees with their tasks and customers with their requests. Companies can streamline processes by leveraging AI and automation to deliver better customer experiences.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

1 to 1

JULY 25, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback NPS Net Promoter Score 20

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SugarCRM

DECEMBER 17, 2024

SugarCRM, on the other hand, is best suited for sales-led businesses that need easily configured workflows, advanced integrations, AI capabilities, and strict security compliance at affordable prices. Dynamics has extensive features, AI-powered insights, and seamless integration with Microsoft Office 365, Teams, and Azure.

CRM 26

CRM Compliance ML Finance 26

Qualtrics

APRIL 5, 2021

Predictive analytics — applies various statistical analysis techniques to make a prediction about future behavior, for example likelihood to churn. Key driver analysis — identifies the most important factors behind an outcome (e.g. customer satisfaction, employee engagement, intent to buy etc.)

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

Callminer

OCTOBER 22, 2019

Keep an eye on the AI trend. Artificial intelligence (AI) is quickly making its way into many familiar systems, often acting as an augmentation to human ability rather than a replacement for it. It’s no different in the world of call centers, where AI is already making a splash. Are the agents friendly and compassionate?

Contact Center 203

Contact Center Healthcare Sales AI 203