DMG Consulting

APRIL 4, 2022

The Contact Center’s AI Revolution. But as recently as five years ago, AI was not really a thing in most IT sectors, including contact center technology. And then in 2017, seemingly out of nowhere, software vendors everywhere claimed their solutions were AI-enabled. AI’s Concrete Contributions. By Donna Fluss.

AI 48

AI Contact Center Artificial Intelligence Predictive Analytics 48

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Myra Golden Media

APRIL 11, 2023

One example of technology that can be leveraged in the contact center is artificial intelligence (AI). AI tools can guide agents through interactions with phrases for de-escalating and overcoming objections, answer frequently asked questions, and automate after-call work (ACW). I really like Balto AI’s Real-Time Guidance.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

DMG Consulting

AUGUST 9, 2018

Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. ai, Artificial Solutions, Interactions, Omilia and Verint. DMG covers emerging contact center trends and IT sectors that are likely to have a lasting impact on the market.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Understanding context is perhaps the key function of advanced AIs. Healthcare. Share useful tips (e.g.

Machine Learning 59

Machine Learning Healthcare Predictive Analytics Finance 59

Steven Van Belleghem

FEBRUARY 10, 2020

Quantum computing has great potential for healthcare. The interdisciplinary field of Quantum artificial intelligence (QAI) is the one that focuses on developing quantum algorithms for AI, including sub-fields like machine learning. It normally takes decades of research and millions of dollars to discover one drug.

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

SEPTEMBER 5, 2023

Optimize workflows with AI and automations AI and automations play an important role in omnichannel communication by assisting employees with their tasks and customers with their requests. Companies can streamline processes by leveraging AI and automation to deliver better customer experiences.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

1 to 1

JULY 25, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

APRIL 5, 2021

Predictive analytics — applies various statistical analysis techniques to make a prediction about future behavior, for example likelihood to churn. Key driver analysis — identifies the most important factors behind an outcome (e.g. customer satisfaction, employee engagement, intent to buy etc.)

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

Callminer

OCTOBER 22, 2019

Keep an eye on the AI trend. Artificial intelligence (AI) is quickly making its way into many familiar systems, often acting as an augmentation to human ability rather than a replacement for it. It’s no different in the world of call centers, where AI is already making a splash. Are the agents friendly and compassionate?

Contact Center 203

Contact Center Healthcare Sales AI 203

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. Its more about optimizing experiences and customer loyalty than organizing contact info and sales pipelines.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 7, 2025

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. Thats where Text Analytics for Health comes in. What is Text Analytics for Healthcare? This is where text analytics powered by AI and NLP comes in.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SugarCRM

DECEMBER 17, 2024

SugarCRM, on the other hand, is best suited for sales-led businesses that need easily configured workflows, advanced integrations, AI capabilities, and strict security compliance at affordable prices. Dynamics has extensive features, AI-powered insights, and seamless integration with Microsoft Office 365, Teams, and Azure.

Compliance 26

Compliance CRM ML Finance 26