DMG Consulting

AUGUST 9, 2018

Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. ai, Artificial Solutions, Interactions, Omilia and Verint. DMG covers emerging contact center trends and IT sectors that are likely to have a lasting impact on the market.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

SurveySensum

DECEMBER 29, 2023

In today’s dynamic healthcare landscape, enhancing the patient journey stands as a paramount goal. Recognizing this significance, healthcare institutions are increasingly turning to a powerful solution. Recent statistics underscore the pivotal role patient experience plays in defining the quality of care provided.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

AUGUST 22, 2024

Did you know that 93% of healthcare companies have suffered data breaches in the past three years? The primary goal of this act is to ensure that the individual’s data is safeguarded from unauthorized access while still allowing healthcare companies to function efficiently. Shocking, right? And the best part?

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

DMG Consulting

JUNE 11, 2019

Background: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019-2020 Intelligent Virtual Agent Product and Market Report. AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Think about it.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 9, 2023

SurveySensum boasts a proven track record in a range of industries, from automotive and healthcare to fintech, telecommunications, and insurance. Also, their text analytics tool helps you gain insights from open-ended customer feedback.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

ProProfs

MAY 3, 2023

Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Offers AI-based proctoring. Used for education, healthcare, and business assessments. Helps create concise and conversational surveys. Comes with built-in templates. APIs based architecture.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Offers AI-based proctoring. Used for education, healthcare, and business assessments. Helps create concise and conversational surveys. Comes with built-in templates. APIs based architecture.

Education 52

Education Text Analytics CRM Social Media 52

Qualtrics

APRIL 5, 2021

Analytics are what turns your data into insights, and when you’re collecting a lot of data, you need powerful analytics tools to mine for deep insights. The ‘must have’ analytics for every research platform are: Text analysis — essential for identifying trending topics and sentiment from open text responses.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

Qualtrics

SEPTEMBER 24, 2019

Today, the text analytics software that comes with the best online survey tools makes light work of text responses — it automatically analyzes responses, assigns topics and sentiment scores and automatically shows you the trending topics and sentiment. See all our integrations. Artificial Intelligence. Single Sign-On.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20

SurveySensum

MARCH 7, 2025

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. Thats where Text Analytics for Health comes in. What is Text Analytics for Healthcare? Ensuring data security and privacy at all times.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

OCTOBER 23, 2024

Pharmacy : Local independent pharmacies (52) Convenience : Amazon (55) Grocery : H-E-B (71) Home Improvement : Sherwin Williams (48) Suggested Read : NPS in Retail: Benchmarks, Best Practices & More In Healthcare Average NPS score – 46 Healthcare is another industry where the average score has seen a surge.

NPS 52

NPS E-commerce Transportation Healthcare 52