Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Leaders walked into sessions with big questions: How do we ensure AI doesnt erode customer trust? Case in point: Spirit Airlines AI transformation.

CX 94

CX AI CX Transformation Artificial Intelligence 94

Execs In The Know

NOVEMBER 6, 2022

Mike Gathright, Senior Vice President, Head of Customer Experience at Hilton, was our first keynote of the day, giving the audience an insightful and thought-provoking glimpse into how the brand “Fills the earth with the light and warmth of hospitality.”. A Big Thank You.

Hospitality 98

Hospitality Hospitality Innovation CX 98

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Steven Van Belleghem

NOVEMBER 16, 2020

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. More than ever, the sector needs people with a technological profile: strong in AI, data analysis and programming. AT&T’s Kiosks.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

C3Centricity

JANUARY 13, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? This may surprise you. So what’s the problem? Well think again!

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Neosperience

FEBRUARY 27, 2023

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. .” These forms of AI can answer travelers’ questions and help them book flights, hotels and activities.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Callminer

FEBRUARY 27, 2019

Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. .” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Aim to be anticipatory.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Steven Van Belleghem

JANUARY 31, 2021

Insights that are useful for customer-oriented innovation tend to only appear after 4 or 5 consecutive whys”, he explained. And if you’re only looking where your competition is looking, how will you find that one insight that will allow you to innovate in ways that somebody else can’t? Go live with your customers.

Customer Experience 98

Customer Experience Manufacturing Innovation Hospitality 98

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. How Can AI Help in Overcoming Challenges in the Healthcare Sector? Read on and thank us later.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Leaders walked into sessions with big questions: How do we ensure AI doesnt erode customer trust? Case in point: Spirit Airlines AI transformation.

CX 64

CX AI CX Transformation Artificial Intelligence 64

Zendesk

NOVEMBER 9, 2021

In a recent experiment covered by NASDAQ , customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. WestJet launched Juliet, a Netomi-powered, multilingual AI virtual assistant on chat, WhatsApp, Facebook Messenger, and Google Assistant. Edwardian Hotel. WYNN Las Vegas.

AI 90

AI Hospitality Hospitality Customer Satisfaction 90

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

JANUARY 6, 2025

Imagine sun-soaked beaches, the pulse of innovative ideas in the air, and a lineup of keynote speakers who arent just shaping the conversation; theyre redefining whats possible. At T-Mobile , Christie is on a mission: fuse the best of AI with the irreplaceable power of human connection. Just ask Frid.

CX 52

CX Machine Learning Hospitality Hospitality 52

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. “We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Registration opens soon!

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

SEPTEMBER 25, 2024

Their innovative products and top-notch quality create an experience that just works. Impact: Apple’s focus on design, innovation, and a supportive environment boosts customer loyalty and its reputation as a leader in both technology and service. Impact: T-Mobile’s CX and customer-centric innovations have earned it top honors in J.D.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

Steven Van Belleghem

JUNE 29, 2020

The good news is that every friction is an opportunity for innovation, so my concept of “ friction hunters ” (employees who find and tackle customer frictions) would be extremely relevant here. The startup Babylon Health uses AI to provide personalized and interactive healthcare, including anytime face-to-face appointments with doctors.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

SurveySensum

JUNE 18, 2019

Such innovative thinking leads to big ideas to drive revenue and gaining customer loyalty. It’s crucial to understand that the human brain is wired to store awe-inspiring emotional experiences differently — as discovered by brain researchers at the Dutch Radboud UMC hospital. Contact us to book a demo, get answers that matter.

Artificial Intelligence 40

Artificial Intelligence AI Customer Experience Hospitality 40

C3Centricity

JANUARY 4, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? These are being more data-driven, being more innovative, being more collaborative and agile.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Gainsight

NOVEMBER 16, 2022

The company’s innovative solutions are comprehensive, intuitive, and support customers on every step of the advisor journey. The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML).

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Steven Van Belleghem

MAY 28, 2019

About every company I visited during nexxworks’ China innovation tour at the beginning of May, talked about general purpose technology : the kind of tech that has the potential to change the world and will push everything to an unimaginable level. The other thing you need is speed. The whole system, not just the node.

Artificial Intelligence 52

Artificial Intelligence Innovation Hospitality Hospitality 52

Gainsight

NOVEMBER 14, 2024

Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Blue Yonder is an AI-powered, autonomous, end-to-end supply chain network. The impact?

Education 52

Education Hospitality Hospitality Innovation 52

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I began my career in the hospitality industry focusing on weddings and I loved it! The brand specializes in designing and manufacturing high-quality bicycles for children.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Steven Van Belleghem

APRIL 20, 2021

How a willingness to fail is closely connected to innovation. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. Why culture is an imperative. What the Covid-19 pandemic has taught us.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Customer Bliss

JANUARY 30, 2020

Human needs prompt innovation. On the Lemonade App you chat with Lemonade’s bot “AI Jim” who first asks about what happened and why the claim. Companies that grow from admiration for improving lives tackle the processes that get in the way of people delivering good experiences. People are trained and invested in. Teams unite.

Hospitality 86

Hospitality Hospitality Start-ups Innovation 86

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Use of robots using AI and emotional intelligence is going to be the future world.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SurveySensum

AUGUST 23, 2024

But that’s not all, with SurveySensum you can also gather feedback from multiple channels, analyze them using AI capabilities, and take action to improve your overall experience. For example , this hospital places QR codes for patients or visitors to provide real-time feedback on doors.

Actionable Insights 52

Actionable Insights Retail Hospitality Hospitality 52

Steven Van Belleghem

SEPTEMBER 15, 2020

There’s New Zealand-based AI company Imagr, for instance, that endows shopping carts with the ability to recognize goods and automate check-outs. A beautiful example is the AI-powered organic tampon delivery service of Freda of which the deliveries can be synced to the user’s cycle. And of course that of Amazon’s strategy with Dash.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

SurveySensum

AUGUST 24, 2023

Instant Gratification Through Automated Messaging – Airbnb In the realm of hospitality, Airbnb stands out for its innovative approach to reducing customer effort. Bank of America’s Virtual Assistant, ‘ ERICA ’ embodies the synergy of AI and customer-centricity.

Touchpoint 52

Touchpoint Hospitality Hospitality Customer Feedback 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

JUNE 28, 2024

Watch Courtney’s On-demand Session My Key Takeaway: Digital First; Human-Created The rapid advancement of artificial intelligence (AI) continues to spur conversations about humanity’s future—and rightfully so. People are asking, “Will AI take my job?” What new opportunities will AI create for retaining customers? The takeaway?

Education 52

Education AI Artificial Intelligence Start-ups 52

SurveySensum

AUGUST 28, 2024

Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

Zendesk

MAY 3, 2021

The rapid acceleration of digital transformation in retail has revealed that many innovations we’ve become familiar with, like click and collect personal shopping, and proactive outreach, have fundamentally changed various aspects of consumer behavior. 50 percent anticipate having more budget to invest in CX technology in 2021. Healthcare.

CX 52

CX Entertainment Manufacturing Healthcare 52

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. An Accenture study suggests , leveraging AI Is likely to increase business productivity by 35% by 2040 alone in the US. All customer service centers have reported a dramatic increase in call volumes. Remote Tech Support .

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Customer Bliss

MAY 22, 2018

Years of actions later, which built upon that commitment, they are rated the number two hospital in the United States by U.S. On the Lemonade App, you chat with Lemonade’s bot “AI Jim” who first asks about what happened and why the claim. News & World Report. Actions for hiring and development set the tone.

Hospitality 40

Hospitality Hospitality Start-ups AI 40