ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Then ChatGPT happens. Let’s continue.

AI 182

AI CX Customer Experience Artificial Intelligence 182

CommBox

DECEMBER 6, 2023

Whether it’s smoothly working with artificial intelligence (AI) or becoming more skilled in different languages, businesses that understand and adjust to these changes will be the pioneers in customer service.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Qualtrics

JANUARY 10, 2020

Artificial Intelligence (AI). Gartner has predicted that 25% of customer service interactions will involve virtual assistants by 2020. Self-service in retail, leisure and even hospitality is not a new idea – we’ve been printing out our own movie theater tickets and using automated supermarket checkouts for years.

Technology 28

Technology Technology Customer Experience Omnichannel 28

Shep Hyken

JULY 8, 2022

AI bots will continue to automate simple support tasks. The role of AI in customer service has grown exponentially in recent years. Watson claims that IBM customer service AI robots answer customer questions with 95% accuracy. For example, a hospital could use an IVR to allow clients to change appointments over the phone.

Customer Service 61

Customer Service Predictive Analytics Hospitality Hospitality 61