Zendesk

APRIL 26, 2023

With AI, it’s now possible for businesses to personalize for a wider spectrum of human needs. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. Generative AI can summarize text on a page to make it easier to read and comprehend.

AI 98

AI CX Technology Technology 98

The Customer Service Blog

APRIL 28, 2022

Thanks to the public’s embrace of smart speakers, intelligent car displays and voice-responsive phones - along with the rise of voice intelligence in call centers - marketers say they are on the verge of being able to use AI-assisted vocal analysis technology to achieve unprecedented insights into shoppers’ identities and inclinations.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

Taylor Reach Group

JUNE 26, 2017

Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? Technology Contact Centers Must Have for 2018 . Will AI Mean Less People and More Profit in the Contact Center? Will AI Mean Less People and More Profit in the Contact Center? Technology Contact Centers Must Have for 2018 .

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48