ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. Innovation, spurred by creativity, ensures that businesses do not stagnate. At its core, AI is a machine, governed by algorithms and codes.

AI 334

AI CX Artificial Intelligence Predictive Analytics 334

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges.

AI 221

AI CX Sentiment Analysis Net Promoter Score 221

eglobalis

NOVEMBER 3, 2024

Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

CX 442

CX B2B Innovation Sentiment Analysis 442

Callminer

JUNE 2, 2023

platform release, including AI-based contact summarization, AI redaction and more. CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06

Innovation 345

Innovation AI 345

eglobalis

NOVEMBER 19, 2024

The companies that thrive today aren’t just adopting AI; they’re embedding it into their DNA to design groundbreaking technologies and solutions that deliver unmatched value to customers. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

B2B 451

B2B Agriculture CX AI 451

eglobalis

JUNE 12, 2020

Customer Experience, Customer Transformation, Change, Simplification and Innovation. The post A nice conversation with Engati Engage AI Customer Transformation, Change, Simplification & Real Innovation appeared first on Eglobalis. Customer Success.

Innovation 197

Innovation AI Customer Experience Customer Relationship 197

eglobalis

JANUARY 18, 2024

Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust The post Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust appeared first on Eglobalis.

AI 354

AI Customer Experience Artificial Intelligence NPS 354

ECXO

OCTOBER 23, 2024

Customer Service + AI = Customer Success 3.0 As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. By harnessing the power of AI, customer support areas can provide a more personalized and enhanced customer experience like never before.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

eglobalis

OCTOBER 14, 2024

AI and Personalized Learning: The Future of CX Education Artificial Intelligence (AI) has the potential to transform how we teach and learn CX. AI-powered learning tools can offer personalized learning paths that adapt to a learner’s specific needs, progress, knowledge gaps, and strengths. Why is it not happening yet?

Education 345

Education Customer Experience Customer Journey Map Innovation 345

eglobalis

JULY 25, 2024

This article explores the reasons behind this disparity, examining factors such as cultural differences, investment levels, regulatory environments, and innovation adoption rates. According to BCG, leading companies in the USA have adopted advanced digital tools and AI-driven insights to stay ahead of consumer expectations.

Customer Experience 399

Customer Experience Innovation CX Omnichannel 399

eglobalis

MAY 12, 2024

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing Customer Experience and Business Outcomes The post The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes appeared first on Eglobalis.

AI 323

AI Technology Technology CX 323

eglobalis

DECEMBER 4, 2024

Assertions that advancements in artificial intelligence (AI) and automation will replace human-led CX strategies overlook the complexity of customer relationships, the role of cultural nuances, and the limitations of technology in addressing human-centric needs across both B2B and B2C environments.

B2B 320

B2B AI Artificial Intelligence CX 320

eglobalis

JUNE 4, 2024

The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience The post The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience appeared first on Eglobalis.

AI 306

AI Customer Experience Artificial Intelligence Customer Relationship 306

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

AI 227

AI Technology Technology CX 227

eglobalis

AUGUST 8, 2023

How AI and GenAI is shaking the status quo in CX for your eyes only The post How AI and GenAI is shaking the status quo in CX for your eyes only appeared first on Eglobalis.

AI 328

AI CX Customer Relationship Innovation 328

eglobalis

NOVEMBER 26, 2024

How to Make it Actionable: Implement Predictive Models: Utilize AI to analyze client usage patterns and predict potential issues, from operational disruptions to product maintenance needs. Use AI for Personalization: Tailor recommendations and responses based on client-specific data. As mentioned in a previous article.

CX 406

CX B2B Predictive Analytics B2C 406

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. For Arin, explainability is a key element when it comes to ethical AI.

AI 245

AI Machine Learning Start-ups Technology 245

ECXO

OCTOBER 17, 2024

The Critical Nature of Customer Experience in Medical Devices: Why Perfection is the Only Option In the medical devices industry, encompassing leaders like Medtronic, Abbott, Johnson & Johnson, and innovative players like Tandem, maintaining a flawless customer experience is not just a priority—it’s a necessity.

Customer Experience 401

Customer Experience Healthcare Education Legal 401

Customer Think

DECEMBER 31, 2021

It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. But, how will the two technologies create innovation and change in the near future? By 2022, the global ML market is expected to be worth $8.81 Do you have […].

Machine Learning 145

Machine Learning ML Innovation Artificial Intelligence 145

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 98

Innovation AI Start-ups Government 98

Beyond Philosophy

FEBRUARY 20, 2020

As you recall, the future of interaction on social media is for a brand to respond as if it were a person, and it will likely be AI-powered in the future. However, before you can have this AI, you have to know how you want it to respond as “your brand.”. AI Will Change And We Will, Too.

AI 162

AI Innovation Social Media Construction 162

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Callminer

NOVEMBER 16, 2024

New AI capabilities, including CallMiner AI Assist, add to the long list of AI advancements that CallMiner has delivered in 2024. CallMiner's, Bruce McMahon, shares key product updates from Q4 2024.

Innovation 182

Innovation AI 182

eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 373

NPS Customer Feedback Net Promoter Score B2C 373

Adrian Swinscoe

JUNE 11, 2022

Today’s interview is with Eric Turkington, Vice President of Growth at RAIN, a pioneer in voice & conversational AI, that is helping people, brands and businesses […]. The post Leveraging branded virtual assistants to drive personalisation and innovation – Interview with Eric Turkington of RAIN first appeared on Adrian Swinscoe.

Innovation 190

Innovation AI 190

ECXO

NOVEMBER 19, 2024

By fostering a culture where diverse perspectives are valued, companies can create innovative solutions that cater to a wide range of customer needs. Diverse perspectives lead to innovative solutions that address a broader range of customer needs. • Lesson for Companies : Innovation is crucial for staying ahead of the competition.

CX 296

CX Customer Experience Social Media Touchpoint 296

ECXO

DECEMBER 20, 2023

Evolution of Customer Value: We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way. with Lior Arussy appeared first on ECXO - European Customer Experience Organization.

AI 207

AI CXM CX Innovation 207

ECXO

NOVEMBER 26, 2024

These are the people who can seemingly do it all—close deals, resolve customer issues, inspire their team, innovate on the fly, and still have time to meet impossible deadlines. Stagnation in Innovation When you rely on unicorns to innovate and problem-solve, other employees may not feel empowered to contribute their ideas.

CX 334

CX Innovation Artificial Intelligence Customer Satisfaction 334

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

AI 188

AI Start-ups Technology Technology 188

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

Adrian Swinscoe

MAY 1, 2024

Don joins me today to talk about the […] The post The Generative AI landscape: The good, the bad and the boring – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe. Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems.

AI 231

AI Artificial Intelligence Business Growth Customer Satisfaction 231

eglobalis

JULY 31, 2024

Live Chat and Chatbot Solutions Platforms like Intercom, GenesysDX, Liveperson and Drift offer live chat and AI-powered chatbot functionalities. As AI evolves, chatbots will become better.” The platform’s data-driven insights and AI capabilities enable more personalized and efficient customer engagements.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328