CSAT.AI

AUGUST 3, 2022

They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. The challenge is to provide innovative answers to the care and education of the world’s youngest members focusing on newborns through children six years of age. That’s some impact. .

Entertainment 102

Entertainment Sports Innovation Gaming 102

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service AI Sports 72

Experience Investigators

APRIL 23, 2024

CX leaders can prioritize improvements around the employee experience for service in things like knowledge bases, AI tools, and more visibility for key customer data. Strategic Investments in Customer Experience As we often say, CX is a team sport. CX leaders need to constantly ensure investments are yielding the desired outcomes.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Zendesk

APRIL 7, 2023

Business changes are happening faster than ever With the rapidly changing technology landscape, including the acceleration of generative AI , companies have to shift their strategies to keep up with this accelerating speed of change. AI is a good example. Training an AI model can take six months or more.

Compliance 52

Compliance AI Gaming Start-ups 52

Sprinklr

JULY 9, 2021

Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). When I was at Postano, I learned about Sprinklr as the most innovative and advanced platform for brands to connect to modern and social platforms.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Sprinklr

OCTOBER 20, 2021

Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

CSAT.AI

SEPTEMBER 5, 2018

When customers reach out with an innovative idea, especially if your tracking shows that multiple customers are on the same page, they are doing your work for you. They claim loyalty to your brand like it’s their favorite sports team. Their feedback can help you design your next product. Just make sure you acknowledge their praise.

Customer Service 52

Customer Service Sentiment Analysis Sports Customer Retention 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SugarCRM

APRIL 7, 2022

Sales is now a serious cross-business function, driven by technology, data, and innovation. Sales is a full-contact sport—it typically requires internal resources to get from lead to revenue, and obviously, it requires customers, prospects, and sometimes partners. This leveled the playing field for vendors of all sizes.

Technology 52

Technology Technology Sales Predictive Analytics 52

Aquire

AUGUST 2, 2021

For example, if someone is looking for sports gear, the message could ask them if they want to know more about the available sports brands. Improve conversion with AI chatbots. AI-driven chatbots are already helping organizations improve engagement and boost conversion rates. 15 live chat best practices.

Sports 52

Sports Start-ups CRM AI 52

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Use of robots using AI and emotional intelligence is going to be the future world.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Lumoa

FEBRUARY 6, 2018

Technology advances will continue to inspire new innovations in customer experience. Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. And why not?

CX 121

CX Customer Experience Education Machine Learning 121

Steven Van Belleghem

SEPTEMBER 15, 2020

There’s New Zealand-based AI company Imagr, for instance, that endows shopping carts with the ability to recognize goods and automate check-outs. A beautiful example is the AI-powered organic tampon delivery service of Freda of which the deliveries can be synced to the user’s cycle. And of course that of Amazon’s strategy with Dash.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Steven Van Belleghem

DECEMBER 6, 2021

And with AI becoming more powerful, future behavior can be predicted. . These considerations will help CX leaders plan for better expectation setting and innovative solutions for when things do go wrong. While there might be more challenges to doing so in 2022, there will also be opportunities to innovate in new ways!

CX 123

CX Customer Experience Non-Profits Social Media 123

Zendesk

FEBRUARY 21, 2024

As technology evolves, businesses worldwide are finding new and innovative ways to demonstrate products and close complex deals through multiple channels. Selling physical products to large companies required an outside sales force, while selling to small businesses and closing deals on low-cost services took an inside sales team.

Sales 52

Sales Social Media CRM B2B 52

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” 2018 will be the year of CX and AI.?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods.

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

JUNE 6, 2019

Follow Chris for the latest on Microsoft, AI, and technology. ( @chriscapossela ). Follow Heidi for her insights into marketing one of the biggest sports organizations in the world. ( @Heidi_Golightly ). . He’s passionate about family, tennis, and driving change to empower all.

Transportation 33

Transportation Entertainment Sports Social Media 33

Fonolo

SEPTEMBER 13, 2018

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83

Sports Gaming Contact Center Social Media 83

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. “We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Sprinklr

AUGUST 5, 2021

I love tradition and I love sports, so it is no surprise to anyone who knows me well that I absolutely adore watching the Olympics. A magnificent, inspiring sporting occasion with such an incredible heritage: The first modern Olympics took place in 1896 in Athens, and featured 280 participants from 12 nations, competing in 43 events.

Innovation 143

Innovation Sports Social Listening Social Media 143

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”. What amazing innovations.

Start-ups 118

Start-ups Sales Innovation NPS 118

Steven Van Belleghem

SEPTEMBER 13, 2023

The “Nike Fit” application is also available through augmented reality (AR) and artificial intelligence (AI) to measure customer’s feet. Customers can track their health, workouts, access personalized training programs, get priority access to sporting events, and much more through these apps.

Sports 117

Sports CX Artificial Intelligence Innovation 117

Sprinklr

JULY 22, 2021

Just reward for years of dedication to their sport. From trending mentions to top sporting events to a global heat map, you’ll be able to keep tabs on all of the social conversations surrounding the Tokyo Summer Olympics, no matter what digital channel they’re on. Top Sporting Events. Individual Sporting Deep Dives.

Sports 98

Sports CXM Gaming Social Media 98