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Mountain communities and digitization: towards technological innovation

Neosperience

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. Gamification is an innovative way of increasing audience engagement and can be applied to various products and services.

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This is our time for a CX Revolution!

Bill Quiseng

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. But no more.This is our time for a CX Revolution! Aladdin’s genie had three wishes.

CXM 97
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A leader in Customer Success: Our latest G2 community awards

Totango

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. ” — Juan G., This allowed for quick adoption and easy-to-plan roll-out of other processes/functions.”

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Kevin Maney on designing your own category

Intercom, Inc.

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. It’s called Play Bigger, How Rebels and Innovators Create New Categories and Dominate Markets. and the Making of IBM , and The Two-Second Advantage.

Sports 205
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Goals: How One NHL Team Scored a Customer for Life

Fonolo

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83
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Tech Tales: David at CES

Helpt

But beyond the glitz, the real heart of innovation lay in the more standard tech offerings - a testament to the creativity and ingenuity that CES is renowned for. Day 2: The Marvels of MedTech and AI's Promise With the first light of day came a fresh burst of energy. futures, the AI zone was no less impressive.

AI 52
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Top Contact Center Industry Trends for 2023

Fonolo

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. .