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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

eglobalis

Brian Solis’s journey is one of consistent foresight and evolution, making him one of the most impactful voices in the fields of digital transformation, customer experience, and innovation. Here are some of Brian’s books that I have up here; the rest are in one of our boxes downstairs. 1.

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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges.

AI 304
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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

AI and Personalized Learning: The Future of CX Education Artificial Intelligence (AI) has the potential to transform how we teach and learn CX. AI-powered learning tools can offer personalized learning paths that adapt to a learner’s specific needs, progress, knowledge gaps, and strengths. Why is it not happening yet?

Education 404
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Customer Service + AI = Customer Success 3.0

ECXO

Customer Service + AI = Customer Success 3.0 As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. By harnessing the power of AI, customer support areas can provide a more personalized and enhanced customer experience like never before.

AI 207
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The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

ECXO

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

AI 386
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leadership Commitment and Vision Leading a customer experience transformation starts at the top. For example, a company might aim to increase customer retention by a certain percentage, to drive up cross-sell revenue, or to reduce service costs by improving first-contact resolution.

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The Tale of Apex Gadgets: A Cautionary Tale of Ignoring Customer Experience

ECXO

To start the year with a twist, Im shaking things up. Apex grew quickly, adding new products to their lineup and hiring employees to keep up with the demand. His focus was always on innovation, so much so that he didnt pay much attention to customer feedback. Couldnt set it up. Ended up throwing it in the trash.