PeopleMetrics

APRIL 10, 2025

But AI is changing that in exciting ways! Enter conversational surveysan innovative approach that uses AI to turn a static survey into a dynamic, evolving conversation with your customer. And heres the key: the best application of AI in surveys right now isnt about replacing structured surveys. Whats working?

AI 62

AI Unstructured Data VOC NPS 62

Lightico

FEBRUARY 4, 2025

If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generation or structured workflows.

Finance 52

Finance AI Compliance Machine Learning 52

SurveySensum

MARCH 10, 2025

It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Simply put, it turns everyday conversations into actionable data – helping brands deliver more personalized and efficient customer experiences. Before any real analysis can take place, the system cleans, structures, and organizes the data.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform.

CXM 96

CXM Artificial Intelligence Machine Learning Structured Data 96

Execs In The Know

MARCH 14, 2025

The agent theyre speaking to has an AI-powered assistant working behind the scenespulling up order history, analyzing past interactions, and even predicting the best resolution based on similar cases. This is the reality of AI in customer experience (CX), not cold automation but technology that makes people better at what they do.

AI 52

AI CX Structured Data Innovation 52

CommBox

JUNE 4, 2024

Welcome to the age of AI-powered predictive analytics. AI predictive analytics enables organisations to transform customer service into a proactive, personalised experience. Let’s look at how AI is transforming the landscape. Companies adopting a comprehensive approach may identify areas for improvement or innovation.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

DMG Consulting

OCTOBER 18, 2017

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48