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Off Script: Imagining the next era of customer service

Intercom

AI is revolutionizing customer service as we know it, and businesses that seize this moment will lead the charge into the future. Advances in generative AI technology have unlocked a world of possibilities for customer service – and with them, significant challenges. But everything changed with the arrival of ChatGPT in late 2022.

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How Can Sentiment Analysis Be Used to Improve Customer Experience?

InteractionMetrics

It relies on natural language processing (NLP) and machine learning to classify customer feedback. If negative customer sentiment repeatedly emerges around confusing invoices or payment errors, you can prioritize streamlining these areas. Can I rely on AI software and machine learning for 100% accurate sentiment analysis?

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Amplify Customer Experience in Retail with Conversational AI

Lumoa

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge? Incorporate a digital sales agent.

Retail 78
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From OCR (Optical Character Recognition) to IDP (Intelligent Document Processing): The Evolution of Automation & AI in Financial Services

Lightico

Documents can either be internally generated and completed by customers or employees, or they can be any kind of document with information on it, such as bank statements, pay stubs, invoices, tax forms, basically any kind of document or image sent in by a customer.

AI 52
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How manufacturers can cut service costs with AI

Zendesk

Artificial intelligence (AI) can unlock savings and create better CX. Here are four ways manufacturers are using AI in customer support and seeing big results. What’s more, 66 percent agree that AI/bots have driven large cost savings over the past year. But now, AI can often troubleshoot without the need for human intervention.

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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

This data includes loan applications , insurance documents , emails, reports, invoices, supporting documentation and contracts. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. IDP, on the other hand, utilizes AI to overcome these limitations.

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How manufacturers can cut service costs with AI and automation

Zendesk

Artificial intelligence (AI) can unlock savings and create better CX. Here are four ways manufacturers are using AI in customer support and seeing big results. What’s more, 66 percent agree that AI/bots have driven large cost savings over the past year. But now, AI can often troubleshoot without the need for human intervention.