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There is an old movie, Field of Dreams , where a farmer in Iowa plows under acreage of his fields to build a baseball field based on the urging of a mysterious voice whispering, “If you build it, he will come.” Does that mean that we want to have small talk with a sales clerk? For some people, yes, but for others, no.
Welcome AI chatbots . The reality, however, is that chatbots, and specifically AI chatbots , are quickly becoming an invaluable tool for sorting and responding to incoming communications – without damaging the overall experience. . Seventeen agencies now use it, and so does the public.
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