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CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], This investment follows PSG Equity’s original 2021 investment and will be used to help expand CommBox’s global footprint and enhance its innovative AI-powered solution. Dvir Hoffman. A primary roadblock? Security concerns.
The company’s AI-powered platform consolidates incoming support requests into a single inbox regardless of channel and enables customer support teams to interact with their customers much more efficiently, improving customer satisfaction. Founded in 2013, CommBox revolutionizes customer communication with its AI-powered omnichannel solution.
If using AI technology isn’t an option for your company quite yet, you can still take advantage of data-driven lead generation through simple customer questions. Standard Beverage is now the leading distributor of wine, spirits, and beer in Kansas, but that wasn’t always the case. Sales analytics use cases. They thrived in that market.
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