article thumbnail

Focus on What Matters Most with Key Driver Analysis

SurveySensum

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? For example , if your CSAT score is dropping, running a key driver analysis can help compare different factors that directly affect customer satisfaction.

article thumbnail

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Text analytics tools use AI, NLP, and machine learning algorithms to process and interpret large volumes of text.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Voice of Customer Matters (& How To Do It Right)

SurveySensum

Discover the true voice of your customers with SurveySensums AI-powered analysis. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Key analysis techniques include: Sentiment analysis: Using AI Analysis tools to detect emotions and attitudes in customer feedback.

VOC 52
article thumbnail

Choose the best free survey tool for your business – 2020 buyer’s guide

Qualtrics

The best platforms today have analytical tools built in that perform complex statistical analysis at the click of a button. Key driver analysis. Predictive analysis. These statistical analysis tools are the difference between having ‘data’ and having ‘insights.’. Qualitative data analysis.

article thumbnail

Market research software buyer’s guide 2021

Qualtrics

Statistical analysis — from simple correlations to multivariate regression, there are many different methods you can apply to draw insights from quantitative data. Key driver analysis — identifies the most important factors behind an outcome (e.g. Another key consideration is how easy they are to use.