ECXO

AUGUST 12, 2024

Implementing standards like WCAG not only meets legal requirements but also expands the potential user base. Leverage Emerging Technologies: Incorporate cutting-edge technologies such as AI, AR, and 5G to enhance the user experience and offer innovative solutions.

CX 395

CX E-commerce Legal B2C 395

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros. Contact Us. +1

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Intercom

APRIL 29, 2025

As AI becomes more embedded in our everyday lives, its more important than ever that the tools we use are trustworthy, secure, and compliant with legal and ethical standards. As AI continues to evolve, so will our practices. As AI continues to evolve, so will our practices.

AI 52

AI Artificial Intelligence Government Compliance 52

SurveySensum

MARCH 10, 2025

It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Using AI, Conversational Analytics detects whether customer feedback is positive, neutral, or negative.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. At Uniphore, we are bringing the best in AI and automation to that experience while maintaining the critical component of human empathy in the mix.

Technology 246

Technology Technology Innovation Entertainment 246

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Callminer

APRIL 20, 2020

“IDC predicted that 75% of software enterprises and independent vendors will include AI functionality in at least one application by 2018. For more information on how artificial intelligence can help your company overcome new obstacles, take a look at our white paper, How AI Improves the Customer Experience. Twitter: @cgsinc.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Lightico

FEBRUARY 4, 2025

If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generation or structured workflows.

Finance 52

Finance AI Compliance Machine Learning 52

ECXO

AUGUST 15, 2023

Additionally, brands must account for and understand data privacy and cyber-risk concerns as simulating data and environments will increase legal and regulatory risk. Gartner predicts that by 2024 60 percent of the data used to develop AI and analytics applications will be synthetically generated. Organizations must be transparent.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

Intercom, Inc.

AUGUST 25, 2020

Paul Grice , a 20th century philosopher of language who studied how conversation works, is a perennial touchstone for teams working in AI, linguistic engineering, and conversational design. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Deservedly so.

Legal 290

Legal Start-ups Engineering AI 290

Execs In The Know

JANUARY 12, 2024

It’s something we’ve learned a thing or two (or four) about as the vendor that’s launched the most LLM-powered AI assistants in the market to date. One of the initial decisions that significantly impacts the performance of a customer-facing LLM assistant is the design guardrails for what and how the AI Assistant should respond to customers.

AI 105

AI Legal Artificial Intelligence Customer Experience 105

Lightico

MARCH 5, 2025

However, advancements in AI, Intelligent Document Processing (IDP), Industry Cloud Platforms (ICPs), and no-code platformsparticularly Lightico and similar digital completion technologieshave shown that compliance, IT, and CX no longer need to be at odds. No one likes a jargon filled legal heavy customer journey. The result?

Compliance 52

Compliance CX Customer Experience Healthcare 52

Intercom

OCTOBER 10, 2024

We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce , about burning topics in the customer service space right now, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and keeping a pulse on employee and customer satisfaction.

AI 96

AI Innovation Customer Service Start-ups 96

Comm100

FEBRUARY 12, 2025

Being one of Canadas most renowned legal firms, they needed a tool that was not just reliable but could also keep their files and documents secure. City of Markham Pioneering AI Tools for Better Service The City of Markham offers support through its website, phone, and email to its residents.

Legal 52

Legal AI Innovation Customer Service 52

Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

AI 98

AI Engineering Legal Start-ups 98

Fonolo

FEBRUARY 2, 2023

While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Win the Customer

DECEMBER 13, 2023

In recent years, the integration of Artificial Intelligence (AI) in customer experience has revolutionized how businesses interact with their clientele. From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

Callminer

MARCH 12, 2020

Download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI , to learn more about the importance of data security for compliance within the call center environment. Fair Debt Collection Practices Act (FDCPA). Debt collectors must state the Mini-Miranda at the start of communications with a debtor.

Compliance 182

Compliance Contact Center Legal Government 182

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

CSAT.AI

NOVEMBER 18, 2021

Can an AI tool streamline your process making agents more autonomous, allowing supervisors and managers to maximize their effectiveness? Team Leads Supervisors, Managers or both QA Specialists (smaller companies can’t often afford this) Tools driven by AI and informed by customer behavior. Outsourcing QA to an AI.

AI 97

AI Legal CX NPS 97

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Jack is a regular public speaker on customer service/experience, AI, and automation. Lindsey Havens. Are call centers becoming irrelevant and extinct?

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Intercom

JUNE 22, 2023

Recent developments in the field of AI have taken the world by storm, with huge implications for the customer service landscape. The result is The State of AI in Customer Service: 2023 report , where we dive into the top five trends transforming customer service. Short on time? We then compiled that into our 2023 report.

AI 59

AI Start-ups Technology Technology 59

Fonolo

APRIL 3, 2019

As the national voice of the legal profession, the ABA works to improve the administration of justice, promotes programs that assist lawyers and judges in their work, accredits law schools, provides continuing legal education, and works to build public understanding around the world of the importance of the rule of law. .

Customer Experience 89

Customer Experience Legal Contact Center Omnichannel 89

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. AI can automate activities, offer highly tailored customer interactions, and provide important insights.

AI 52

AI Artificial Intelligence CX Compliance 52

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Legally binding digital e-Signature. Legally binding digital e-Signature.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Comm100

FEBRUARY 13, 2023

The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. Like other AI bots, ChatGPT works using deep learning to respond to chat prompts with text. It’s an exciting time in artificial intelligence.

Education 98

Education Artificial Intelligence Compliance AI 98

SurveySensum

MARCH 26, 2025

Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. SurveySensum’s AI-powered text mining software automatically categorizes feedback by assigning tags and subtags based on identified keywords and themes. spam vs. non-spam emails).

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Zendesk

APRIL 27, 2023

AI will revolutionize huge segments of our society, and while the full ramifications of this technology cannot be fully known—after all, AI continues to rapidly evolve—Zendesk expects it to affect every single customer touchpoint. And for customer support agents, AI has already had huge effects on their productivity.

AI 52

AI CX Artificial Intelligence Legal 52

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

DMG Consulting

JUNE 8, 2021

Then there are the broader enterprise applications of IA: to identify new product opportunities, at-risk customers, legal risks, and the potential for fraud, just to mention a few. This is being helped along by the increased adoption of digital channels, which is opening up new opportunities by expanding the uses and contributions of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Hodusoft

JANUARY 30, 2025

AI Chatbot: AI-supported contact center system helps businesses automate customer interactions by handling common inquiries, thereby, reducing agent workload. Example- When a customer makes a purchase from an e-commerce site, he/she can see the instant update of the order status via an AI chatbot on that particular website.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

AI 52

AI CX Artificial Intelligence Compliance 52

Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. 24/7 availability with accurate chatbots The integration of chatbots powered by artificial intelligence (AI) can provide 24/7 assistance to citizens.

Government 97

Government Social Media Artificial Intelligence Legal 97

Zendesk

APRIL 24, 2023

Economic pressure, austerity measures, and layoffs have cast a dark shadow on the workplace in recent months, but recent advancements in AI have brought hope for brighter days ahead. With the whirlwind of new AI tools and capabilities coming onto the market, organizations need to be thoughtful and strategic about how they use AI.

AI 52

AI Legal Gaming Actionable Insights 52

CSAT.AI

APRIL 12, 2023

A workflow for a team of two frontline agents, two tier 2 agents, a team lead and an expert could look like this: Train agents to recognize customer language that warrants escalating to a manager, or even to the legal department. AI tools can also predict the likelihood of escalation by monitoring interactions in real time.

Customer Service 87

Customer Service Sentiment Analysis Omnichannel Legal 87

CSAT.AI

DECEMBER 16, 2021

AI based technologies are available which identify empathetic language and abusive language. As a bonus, it assists in preventing escalations like social media backlash or legal nightmares. Tools exist that assist agents in making sure they are communicating in one language solely. Change Management.

Contact Center 109

Contact Center Entertainment Legal Retail 109