SurveySensum

MARCH 26, 2025

Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. SurveySensum’s AI-powered text mining software automatically categorizes feedback by assigning tags and subtags based on identified keywords and themes. spam vs. non-spam emails).

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

Lightico

JUNE 29, 2023

Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks. Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Lightico

JULY 26, 2023

Artificial intelligence (AI) has revolutionized various industries, including financial services and lending. AI has emerged as a powerful tool to process document based unstructured data, transforming document collection, management and lending processes. However, extracting meaningful information from this data has been a challenge.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. Thirdly, there may be legal requirement. Get a solution that is…”. Secondly, it is about continually improving standards…”.

Contact Center 210

Contact Center CRM Technology Technology 210

Lightico

JULY 2, 2024

Intelligent Document Processing (IDP) and AI-powered customer experience technologies , such as those offered by Lightico, present transformative solutions. The Promise of Intelligent Document Processing (IDP) and AI What is IDP? But, in actuality, manual processes introduce errors and higher costs to service loans.

Compliance 52

Compliance Finance Data Entry Legal 52

Lightico

APRIL 18, 2024

IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. IDP, on the other hand, utilizes AI to overcome these limitations.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Lightico

APRIL 20, 2022

By collecting these three I-9 verification documents, employers can ensure their new hire is eligible to work legally in the US. Machine learning and artificial intelligence are used to identify the authenticity of I-9 verification documents. An unexpired employment authorization card issued by the Dept.

Compliance 52

Compliance Artificial Intelligence Legal Machine Learning 52

Aquire

FEBRUARY 2, 2022

Outdated information won’t only affect customer experience, but it can also have legal implications for certain types of information. Chatbots and conversational AI. They use technologies like natural language processing (NLP) and machine learning to answer questions and learn from user conversations.

Omnichannel 52

Omnichannel Engineering Legal Machine Learning 52

Intercom

AUGUST 2, 2023

And it’s why I’ve created a community that helps customer management people, service, success, experience management, partner experience, and marketing people to learn how to influence this type of engagement across the company to get to the root of it. I think that is a really good example of having high integrity as a brand.

Innovation 52

Innovation CX Non-Profits AI 52

Retently

FEBRUARY 9, 2024

Ensure Ethical Practice and Data Privacy When data breaches are all too common, ensuring the privacy and security of respondent information is not just a legal requirement but a fundamental component of customer trust. Personalizing and streamlining your survey invites deeper insights while reinforcing the bond with your customers.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SugarCRM

NOVEMBER 7, 2023

Infuse Generative AI Into Your Recommender Tools Recommender tools have been available to vendors for a while already. However, with the emergence of generative AI models , these are becoming powerful tools to take product recommendations up a notch and match buyer preferences even closer. Customer preferences.

B2B 26

B2B B2C E-commerce Engineering 26

Qualtrics

JANUARY 16, 2019

If you’re looking to partner with new vendors, they’ll arrange private, individual meetings so you can learn more. Kushank Poddar- Karna AI. Shawnna Hoffman (Childress)- Global Co-Leader, IBM Cognitive Legal Practice. Hilary Mason- GM of Machine Learning, Cloudera. The Market Research Event. Qual360 North America.

Gambling 28

Gambling Non-Profits Government Innovation 28

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. OpenAI is obviously the institution doing a lot of work on AI and ML.

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros.

Start-ups 118

Start-ups Innovation Sales Legal 118

Qualtrics

FEBRUARY 26, 2019

So people may don’t think about my team working with legal, but we do partner with them on how to improve the contracting experience, which is an important touchpoint to customers. How can we best leverage AI/machine learning to deliver real-time insights and triggers? I love that. I love all of his books.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Hodusoft

MARCH 12, 2025

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery If you are in the banking and finance sector you know how demanding and sensitive the industry is. This is where AI-powered tools can make a real difference. The sector faces a lot of challenges, especially when it comes to approving and recovering loans.

Contact Center 52

Contact Center AI Machine Learning Finance 52

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. With AI-powered text analytics software, healthcare providers can unlock hidden insights, enhance decision-making, and improve patient outcomes – all while reducing manual workload.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

PeopleMetrics

APRIL 22, 2025

Over the past 3 months, Ive been revisiting lessons from Listen or Die: 40 Lessons That Turn Customer Feedback into Gold through the lens of AI. From NPS to VoC, AI has transformed how we look at and act on customer experience. AI is reshaping the way we analyze feedback, allowing for faster and deeper insights.

AI 62

AI VOC Text Analytics NPS 62

Lightico

APRIL 3, 2025

In this climate, enterprise employers must view I-9 compliance as a serious legal and financial risk on par with data privacy or safety violations and not merely a routine HR paperwork task. Real-Time Upload & Verification: As soon as the employee submits the images, Lighticos advanced document ID verification and AI IDP kicks in.

Compliance 52

Compliance AI Agriculture Government 52