Hodusoft

DECEMBER 26, 2024

The services range from customer service, legal support, data entry, marketing, and more. Use AI-driven sentiment analysis to gauge customer emotions in real-time across channels. But contemporary BPOs are much more than plain and old call centers. Speaking of customer service, the sector witnessed a remarkable change.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

CSAT.AI

FEBRUARY 6, 2019

From the GDPR website : “If you record phone calls you must fulfil any of the following conditions to ensure you are doing so legally: Receive consent from the individual(s) in the phone call to record. Justify the necessity of the recording, i.e. to fulfil a contract, or for legal requirements. I’d like to speak to a supervisor”.

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Suppose your company uses conversational AI as a part of your voice channel. AI-driven automation can dynamically change CRM fields , and agents understand the customer’s situation right away. More empathetic responses to unhappy customers.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Suppose your company uses conversational AI as a part of your voice channel. AI-driven automation can dynamically change CRM fields , and agents understand the customer’s situation right away. More empathetic responses to unhappy customers.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

Zendesk

OCTOBER 31, 2023

Generative AI Voice Analytics Generative AI Voice Analytics (Support) rapidly assesses the call with an AI-generated narrative summary of its progression. Link your support tickets to Setyl assets, people, service accounts, apps, departments, locations, and legal entities.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

CSAT.AI

JANUARY 8, 2020

This webinar at Brighttalk hosted by Aaron Lumnah (Senior Manager, Demand Generation, Semafone) with guest Thomas Chisena (Associate, Foley & Lardner LLP),covers legal parameters and how they affect the contact center. However, the protection of consumer data isn’t just a legal issue it’s a trust issue.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

CSAT.AI

FEBRUARY 5, 2020

It is a human assisted AI tool. AI applied to support your human employees helps them to accomplish more with less time. is customizable with industry specific upgrades available: Personally Identifiable Information (PII) data does not need to be stored Keywords are storable for analysis. With CSAT.AI Want to know more?

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. Top 7 HIPAA Compliant Survey Tools To Ensure Data Security 1. G2 Rating : 4.4/5

Healthcare 52

Healthcare Legal Compliance Start-ups 52

CSAT.AI

SEPTEMBER 26, 2018

Though AI is beginning to bridge this gap making it more cost effective to have a stateside call center, it is still generally cheaper per agent in multiple countries outside the US. Items like legal disclaimers and policies can be prerecorded ensuring accuracy and consistency.

Social Media 52

Social Media Sentiment Analysis Legal Customer Satisfaction 52

Retently

JULY 3, 2024

By using different methods like online surveys and conversational AI, you give everyone plenty of chances to share their thoughts and feel appreciated for their input. Legal and ethical considerations are also key in maintaining anonymity. Tools must comply with data protection regulations like GDPR to ensure legal compliance.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Lumoa

AUGUST 8, 2023

We should also make sure the collected data is relevant and our respondents understand how their information will be used; all while adhering to legal/ethical guidelines around demographic info collection! It can be useful for identifying positive, negative, and neutral sentiments in open-ended survey responses.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Retently

FEBRUARY 9, 2024

Ensure Ethical Practice and Data Privacy When data breaches are all too common, ensuring the privacy and security of respondent information is not just a legal requirement but a fundamental component of customer trust. Personalizing and streamlining your survey invites deeper insights while reinforcing the bond with your customers.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

CSAT.AI

JULY 31, 2019

Harassment has legal repercussions for companies too. The post 3 Ways Contact Center Agents are Abused appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Companies need to have clear anti-harassment policies to address ways contact center agents are abused.

Contact Center 72

Contact Center Sentiment Analysis Legal AI 72

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. With AI-powered text analytics software, healthcare providers can unlock hidden insights, enhance decision-making, and improve patient outcomes – all while reducing manual workload. Lets dive in!

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

PeopleMetrics

APRIL 22, 2025

Over the past 3 months, Ive been revisiting lessons from Listen or Die: 40 Lessons That Turn Customer Feedback into Gold through the lens of AI. From NPS to VoC, AI has transformed how we look at and act on customer experience. AI is reshaping the way we analyze feedback, allowing for faster and deeper insights.

AI 62

AI VOC Text Analytics NPS 62