Fonolo

NOVEMBER 11, 2022

Since you’re here, you can enjoy an appetizer before the main event. AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. . Here are more ways AI capabilities are starting to improve contact center operations: .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Retently

SEPTEMBER 12, 2018

These are some of the reasons that compelled us to search for automated text analysis solutions and finally go with MonkeyLearn. By letting AI do the job for us, we obtained insights from high volumes of NPS responses automatically, avoided doing the manual work, and ensured consistent tagging criteria, without errors, 24/7.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. It’s an innovative approach that’s changing the game in data science and AI development. Here, Lumoa provides text analytics services for numerous stakeholders like customer insights professionals and — also — for product teams.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

SurveySensum

DECEMBER 4, 2024

Reasons Why You Should Measure NPS in Banking and Other Financial Services Following are some of the main reasons you should measure NPS in banking industry and other financial services. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Text Analytics. Text Analytics. The Merger! Not user-friendly.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

SEPTEMBER 10, 2024

You can ask the follow-up questions to dive into what’s holding them back from becoming promoters and what improvements you can make to enhance their experience: Questions To Ask: What do you think is the main reason you rated us a 7 or 8? What could we do to turn your experience from good to great?

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

InteractionMetrics

JULY 10, 2023

While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. There’s no question that AI is a powerful tool. “…for most [machine learning] projects, the buzzword “AI” goes too far.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

SEPTEMBER 16, 2024

SurveySensum helps you launch tailored NPS surveys right within your app and analyze the feedback with innovative AI technology. Add Follow-Up Questions: Always include a follow-up question after the main survey. Curious about how in-app surveys can transform your user experience?

NPS 52

NPS Text Analytics Touchpoint Start-ups 52

Lumoa

AUGUST 8, 2023

Examples of some open-ended questions: What were the main reasons you chose our product? In the visual above, we see Lumoa’s AI in action, determining whether parts of a comment are positive, negative, or neutral.In this example, the AI has identified a portion of the comment as “positive.”

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

FEBRUARY 11, 2022

Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. SurveySensum.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

PeopleMetrics

JANUARY 20, 2025

When I wrote Listen or Die , text analytics was already emerging as the backbone of Voice of the Customer (VoC) programs. Even in 2017, machine learning (a form of AI) was recognized as essential to making sense of unstructured customer feedbackthose open-ended comments that tell you the "why" behind your scores.

Text Analytics 118

Text Analytics Machine Learning VOC AI 118

SurveySensum

APRIL 9, 2024

The main task here is to communicate. The main idea is to include everyone and recognize the common areas, and the areas that set them apart. Analyze the survey data data with the help of text analytics software. Successful onboarding transforms the initial excitement of a new role into a lasting engagement.

Text Analytics 52

Text Analytics Customer Journey Map Touchpoint Start-ups 52

SurveySensum

AUGUST 22, 2024

There are majorly two main rules of the HIPAA Act, Privacy Rule : This defines what constitutes PHI and limits the access, use, and disclosure of the data without the patient’s consent. The HIPAA Act set out strict guidelines on who can access, share, and store protected health information (PHI), with severe penalties for violations.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Market Trend Data Look out for new customer experience trends sweeping the market.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Market Trend Data Look out for new customer experience trends sweeping the market.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

OCTOBER 7, 2024

Here’s how to do it: Clarify Your Purpose : Identify the main reason for conducting the survey. Let SurveySensum simplify survey creation with its intuitive tools, AI-driven analytics, and in-built customizable templates. Start by asking yourself: What specific information do you need?

Social Media 52

Social Media Actionable Insights Start-ups Text Analytics 52

SurveySensum

OCTOBER 3, 2024

Best Features AI-driven text analytics for in-depth feedback analysis. SurveySensum offers a comprehensive solution for collecting and analyzing gathered feedback in real-time with robust AI Text Analytics software effectively Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

SurveySensum

AUGUST 10, 2023

AI Chatbots: Implement AI-based chatbots or virtual assistants that can engage with customers in real-time and provide instant responses to common queries. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Every single thing that people like, or dislike is mentioned here.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

1 to 1

JANUARY 18, 2022

In these emotionally charged situations, associates rely on powerful management tools and real-time insights from voice and text analytics to identify trending issues and customer sentiment. CX experts share chatbot mistakes (and remedies) : Learn key takeaways for AI in this blog covering The CX Tipping Point event. Learn more.

Contact Center 26

Contact Center Text Analytics Customer Satisfaction Technology 26

SurveySensum

MAY 19, 2023

Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Retently

FEBRUARY 9, 2024

Hence, among the main areas for measuring satisfaction with customer service representatives are hold times, problem resolution effectiveness, and both knowledgeability and attitude of customer service representatives. One way to assess this is through the Customer Effort Score , which measures how easily customers can resolve their issues.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. What were the main reasons or factors that influenced your decision to stop shopping with us? Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

APRIL 15, 2025

SurveySensum If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. The AI-powered survey tool allows you to share your surveys with anyone as it is portable, mobile-friendly, and responsive. It points out areas of concern and helps you improve them with the help of AI.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

FEBRUARY 14, 2025

SurveySensum is an intelligent, AI-powered feedback experience management platform. Powered by AI and built for action, it transforms raw feedback into real-time insights and enables you to take required action that directly impacts the bottom line. Want advanced features? with no hidden costs, unlike Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Medallia : Medallia comes with deep analytics and robust reporting, especially for customer experience trends.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. However, this is a problem area for Medallia, as addressed by many users.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52