SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. According to this Gartner study , almost 80% of CRM buyers today search for AI capabilities when deciding. Generative CRM: What Is It?

CRM 26

CRM AI Invoicing Predictive Analytics 26

Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. AI has been quite overhyped in the past. Has this got to do with any particular chain of events?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

VOZIQ

OCTOBER 19, 2022

Here, the approach focuses mainly on the historic data representation of customers and provides little information in decision making to boost retention initiatives. The intermediate stage involves automated and frequent data collection—both structured and unstructured data—from internal and external sources and analyzing processes offline.

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

VOZIQ

OCTOBER 19, 2022

Here, the approach focuses mainly on the historic data representation of customers and provides little information in decision making to boost retention initiatives. The intermediate stage involves automated and frequent data collection—both structured and unstructured data—from internal and external sources and analyzing processes offline.

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

Callminer

SEPTEMBER 14, 2020

Obtaining the proper software, developing metrics that the call center operators would be evaluated by and helping improve the customer experience by analyzing some of the main complaints and what responses work well and which ones do not. This data covers the following main aspects: Ease of use. Michael Sena. Escalation points.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

InteractionMetrics

JULY 10, 2023

While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. There’s no question that AI is a powerful tool. “…for most [machine learning] projects, the buzzword “AI” goes too far.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Fonolo

NOVEMBER 17, 2020

AI is here to stay. AI has been a growing trend in contact centers and customer service providers for a couple of years now, but in 2020 we’re expecting to see it come to the fore. With that in mind, Data Scientists have become more desirable since it’s the management and use of all this data that will be the key differentiator.

Contact Center 176

Contact Center CX Social Media Omnichannel 176