Beyond Philosophy

MAY 21, 2022

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and the science of customer engagement to meet shifting customer interactions and their ever-increasing demands. Please tell us how we are doing! Follow Colin on LinkedIn and Twitter.

Management Consulting 15

Management Consulting AI Customer Relationship CX 15

Shep Hyken

NOVEMBER 2, 2021

Shep Hyken interviews Colin Shaw, co-host of the Intuitive Customer podcast and the Founder & CEO of Beyond Philosophy LLC , a customer experience consulting company that has been recognized by the Financial Times as ‘one of the leading management consultancies for the last three years in a row.?They This episode of?

Customer Journey Map 69

Customer Journey Map Management Consulting AI Technology 69

Beyond Philosophy

MAY 7, 2022

The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Management Consulting 78

Management Consulting Contact Center AI Customer Relationship 78

Beyond Philosophy

DECEMBER 29, 2023

06:14 Colin shares his first lesson about how he sees organizations about to make the same mistakes they did 25 years ago with the Web, but this time with AI. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Intercom

FEBRUARY 16, 2023

I’m a recovering management consultant, but this is not a management consultant-oriented book where I take these six things and basically say, “If you do these six things, you can be great like company X, Y, and Z.” AI can’t do that. AI can’t do that. So, it’s a fun read.

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Sprinklr

AUGUST 12, 2021

The enterprise that does not innovate ages and declines, and in a period of rapid change such as the present, the decline will be fast” – Peter Drucker, renowned management consultant, educator, and author. Use the power of technology and smart AI to make social posts more effective and provide better results. “It

Social Media 111

Social Media Education Sales Compliance 111

Beyond Philosophy

APRIL 24, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Guess what? We got a suggestion from a listener—and we took it. Follow Colin on LinkedIn and Twitter.

Customer Experience 88

Customer Experience Management Consulting Customer Relationship AI 88

Beyond Philosophy

MAY 15, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. 5 Rules for Managing Your Customer Experience in Business to Business.

Customer Experience 103

Customer Experience B2B Healthcare Management Consulting 103

Beyond Philosophy

JANUARY 22, 2022

The last big thing, Customer Relationship Management (CRM), was old news. Customer Science combines the power of artificial intelligence (AI), customer data, and the concepts of behavioral science to help organizations create a winning customer strategy. After all, everyone had one at that point. Follow Colin on LinkedIn and Twitter.

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

Beyond Philosophy

DECEMBER 24, 2022

From a description of the world’s ugliest knife (which you can see for yourself at minute 19:26 on our YouTube Channel of the podcast ) to the significant realization I had that AI is just our bias written in code shared by our guest Broderick Turner, Ph.D., Assistant Professor of Marketing at Virginia Tech.,

Entertainment 68

Entertainment Management Consulting AI CX 68

Beyond Philosophy

APRIL 17, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. All of us have two systems of thinking that drive our decision making.

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Hodusoft

SEPTEMBER 6, 2023

This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context. Artificial Intelligence (AI) powered features In a time when AI has become a household term, how can it not enhance lead generation?

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Beyond Philosophy

JULY 2, 2022

22:53 Colin talks about how Customer Science and the AI involved will enable more customer segmentation that was possible in an analog world. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

JULY 2, 2022

22:53 Colin talks about how Customer Science and the AI involved will enable more customer segmentation that was possible in an analog world. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.

Retail 12

Retail Management Consulting AI Customer Experience 12

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

MARCH 16, 2023

So, rather than relying on human decision-makers, they will use AI and technology to make these decisions. Beyond Philosophy has been recognized by the Financial Times as the leading management consultancy for four years. Then, they implement changes based on the findings. Click here.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

MAY 1, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. A massive gap exists. Follow Colin on Linkedin and Twitter.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Gainsight

MARCH 1, 2024

Moving away from product training and the operational role to working with customers on longer-term strategy as you can tap into AI to create support and training resources that can be scalable. I think we will see an increase in the demand for Community and AI-driven tools grow. This will help make CS a more strategic role.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

Beyond Philosophy

AUGUST 3, 2023

Social media and AI are also great tools, and knowing how to use them is essential. Beyond Philosophy has been recognized by the Financial Times as the leading management consultancy for four years. However, today’s workers need a mix of classic areas that business schools like and some of the latest tools. Click here.

Sales 78

Sales Social Media Management Consulting Start-ups 78

Fonolo

FEBRUARY 13, 2019

Also, see “ AI is Not Reducing Call Center Agent Employment.”. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. The ongoing centrality of the voice channel is a recurring theme on this blog. Repetitive announcements.”

Contact Center 57

Contact Center Technology Technology CRM 57

1 to 1

JANUARY 18, 2021

And 54% want more in-store digital interactions such as virtual mirrors and scannable packaging. The question is, which of these innovations will we keep?”

Retail 36

Retail Innovation Management Consulting Gaming 36

ProProfs

FEBRUARY 15, 2022

Top eLearning companies provide great service to training companies, enterprises, and training managers with their eLearning development solutions. learning management systems. project managers. consulting & coaching. AI-Powered Solutions. L&D consultants. VR, AR, & AI. training videos.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

ProProfs

JANUARY 25, 2022

AI Reporting & Analytics. To that end, the platform supports end-to-end workforce management by enabling you to get the right resources in the right place at the right time. ProProfs Training Maker. Easy to Use. Centralized Virtual Classroom. Engaging Quizzes for Assessment. Q&A Community for Collaboration. Real-Time Tracking.

Compliance 52

Compliance Start-ups Education Invoicing 52

Hodusoft

JULY 17, 2024

40% Higher Revenue from Personalization (McKinsey & Company) A study conducted by global management consulting firm McKinsey & Company found that companies that grow faster drive 40 percent more of their revenue from personalization than their slower-growing counterparts.

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. We will also be showcasing some really cool technology enhancements for SugarCRM: recently, we combined web chat functionality with a sentiment analysis AI tool.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Social Media 24

Hodusoft

DECEMBER 11, 2024

From Automation to Personalization: How AI is Shaping the Future of CX Would you be surprised to know that one out of every two customers would switch brands following just one bad customer experience (CX)? This may sound too extreme to be true but it’s a fact. So, without further ado let’s dive right into the blog post.

AI 52

AI CX Contact Center Omnichannel 52