Beyond Philosophy

MARCH 16, 2023

With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? However, their MBA program has many middle- to senior-level management types who use technology to tackle this problem.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

SEPTEMBER 6, 2023

That’s why businesses must use sophisticated technology tools such as outgoing contact center software to generate high-quality leads. This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. CS leaders will continue to be tasked to do more with less, so technology will continue to be at the center of the CS playbook.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

Beyond Philosophy

MAY 1, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. A massive gap exists. Follow Colin on Linkedin and Twitter.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Retail 12

Retail Management Consulting AI Customer Experience 12

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Also, see “ AI is Not Reducing Call Center Agent Employment.”. Our favorite chart: Report #2: Contact Center Technology Survey. It’s been a while since we did a report round-up post. It’s not for lack of material!

Contact Center 57

Contact Center Technology Technology Customer Service 57

ProProfs

FEBRUARY 15, 2022

Top eLearning companies provide great service to training companies, enterprises, and training managers with their eLearning development solutions. learning management systems. project managers. consulting & coaching. AI-Powered Solutions. Best-In-Class Technology. Clear-Cut Project Management.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

1 to 1

JANUARY 18, 2021

Even though] the stores were closed, we wanted to give that personal and interactive experience,” said Ophelia Ceradini, VP of digital technology at the Estée Lauder Companies , in an online panel discussion. And 54% want more in-store digital interactions such as virtual mirrors and scannable packaging.

Retail 36

Retail Innovation Management Consulting Gaming 36

ProProfs

JANUARY 25, 2022

AI Reporting & Analytics. To that end, the platform supports end-to-end workforce management by enabling you to get the right resources in the right place at the right time. It enables businesses to deploy human, technological, financial, and material resources as efficiently and effectively as possible. Easy to Use.

Compliance 52

Compliance Start-ups Education Invoicing 52

Hodusoft

JULY 17, 2024

40% Higher Revenue from Personalization (McKinsey & Company) A study conducted by global management consulting firm McKinsey & Company found that companies that grow faster drive 40 percent more of their revenue from personalization than their slower-growing counterparts. Ask for a Free demo!

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Hodusoft

DECEMBER 11, 2024

From Automation to Personalization: How AI is Shaping the Future of CX Would you be surprised to know that one out of every two customers would switch brands following just one bad customer experience (CX)? This may sound too extreme to be true but it’s a fact. So, without further ado let’s dive right into the blog post.

AI 52

AI CX Contact Center Omnichannel 52