Beyond Philosophy

AUGUST 15, 2019

The company’s manufacturing people, service delivery people, and so on, have metrics to gauge their quality. We were happy to note that some organizations perform a “sentiment analysis” that picks up on trends in customer emotions. Peppers says AI will make Golden Questions easier to identify, too.

VOC 125

VOC Net Promoter Score CX NPS 125

SugarCRM

MARCH 28, 2024

For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success. How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies?

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. Learn why analytics matter for manufacturing enterprises, how to properly leverage analytics to secure a better market position, and the tools you need to achieve it. In the business world, knowledge is power. Through data.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

DECEMBER 29, 2021

Let’s consider a chocolate manufacturing company. Text and Sentiment Analysis. SurveySensum also offers AI-enabled Text and Sentiment Analysis that automatically extracts customer emotions and quantitative data from unprocessed, qualitative information in order to discover patterns and trends within the text.

Sentiment Analysis 52

Sentiment Analysis Manufacturing NPS Education 52

CSAT.AI

DECEMBER 5, 2018

Redesigning a faulty part or sourcing a new manufacturer eliminates a problem permanently for the customer and the company. The post QA Goals to Save Money in Contact Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Improve Efficiency.

Contact Center 52

Contact Center Social Media Sentiment Analysis Manufacturing 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. Pros Kapiche uses AI for deep insights from feedback. Pros It is easy to use.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 25, 2024

For example, they use AI to identify significant life phases, such as when their customers decide to purchase a house; for example, they will be ready with the necessary loan products, home insurance, and a roadmap of steps to follow. Manufacturer Website Evaluation Study. Supercharge your feedback with SurveySensum’s AI power!

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SugarCRM

SEPTEMBER 23, 2019

Its developers and technology experts have extensive track records in implementing and configuring Sugar for companies in a wide array of industries — medical, manufacturing, nonprofit, financial and more. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

eglobalis

JANUARY 13, 2025

Introduction Salesforces new product, AgentForce, is redefining the agent experience with advanced AI capabilities. Competing tools like Microsoft Dynamics 365 AI and Zendesk AI Suite provide similar functionalities, but AgentForce stands out for its ease of use and integration depth.

AI 429

AI Sentiment Analysis Predictive Analytics E-commerce 429

eglobalis

JANUARY 20, 2025

Implementing advanced AI-powered agents for seamless communication is another advisable step. Salesforce has set the benchmark with its Einstein AI , which helps businesses provide hyper-personalized experiences. To achieve this, businesses must integrate AI-powered tools within their operations.

B2B 442

B2B Predictive Analytics AI Innovation 442

SugarCRM

DECEMBER 17, 2024

SugarCRM, on the other hand, is best suited for sales-led businesses that need easily configured workflows, advanced integrations, AI capabilities, and strict security compliance at affordable prices. Dynamics has extensive features, AI-powered insights, and seamless integration with Microsoft Office 365, Teams, and Azure.

Compliance 26

Compliance CRM ML Finance 26