eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? To manage this flood of information, organizations increasingly rely on automation and AI.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

APRIL 28, 2025

There are countless other computing device manufacturers. Discover the true voice of your customers with SurveySensums AI-powered analysis. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. For instance, Apple. Dont let valuable feedback get buried in spreadsheets.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. Manual data collection.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Lightico

SEPTEMBER 11, 2023

Despite the potential benefits of digitizing these steps, many captive lenders still rely on complex semi-digital or completely manual procedures, which can ultimately impact not only the lender’s brand but also the manufacturer’s reputation.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

Intercom

APRIL 20, 2023

AI can take customer data, fill those gaps, and even reveal issues that weren’t captured by surveys in the first place. But if you’re with a manufacturing company, you look at that and say, “What’s my equivalent to a friendly greeting?” And so, I see a bright future for AI. And B2B2C is even rarer.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Comm100

FEBRUARY 17, 2025

I wouldnt fault you for putting the dawn of AI in that same bucket. Many still think of AI as just a super-advanced chatbot! However, to truly understand the impact that AI is creating across industries, even as I write this, requires something many of us are hesitant to do: take a step back. AI is having a similar moment.

Sports 52

Sports AI Machine Learning Gaming 52