Fonolo

NOVEMBER 13, 2018

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. Where: Foxborough, Massachusetts. VPs & Directors of Web/Social Media. This is one is not to be missed! An added bonus?

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Customer Bliss

NOVEMBER 15, 2016

The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire. Many companies are still behind on that — and newer concepts, like VR and AI, will be at relative “scale” soon. million electric and gas customers.

Social Media 0

Social Media Engineering Gaming Customer Service 0

Comm100

NOVEMBER 13, 2022

Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. Canadian Blood Services introduced Comm100 AI Chatbot with this goal: . Chatbot ROI Calculator – Find out how much money your team could save with an AI Chatbot . Social media .

Customer Service 80

Customer Service Omnichannel Social Media AI 80

Comm100

NOVEMBER 13, 2022

They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Comm100 Omnichannel.

Omnichannel 92

Omnichannel Customer Service Social Media Healthcare 92

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. Includes: Email ticketing: Yes Social ticketing: Yes — Social ticketing is available for Facebook, Twitter, WeChat, and WhatsApp for Business.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52