Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

Customer Service 98

Customer Service AI B2C Technology 98

Comm100

MAY 4, 2022

Once you’re feeling comfortable about automation and bots, it’s time to introduce AI chatbots. AI chatbots are powered by artificial intelligence so rather than following a pre-set range of questions, they can understand intent and complexities of language. Chatbot ROI Calculator: Find out how much ROI you could make with AI Chatbots.

Omnichannel 97

Omnichannel Artificial Intelligence AI Start-ups 97

Beyond Philosophy

MARCH 16, 2023

We asked Forrest Morgeson, assistant professor of marketing at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute at Michigan, to discuss it with us on the podcast. He also anticipates growing pains from this technology implementation.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Comm100

APRIL 9, 2021

Many clients now prefer to use this technology rather than visiting a branch, or even calling in. Agent Assist, a type of agent-facing AI, takes this up a level by scanning the conversation in real time and providing agents with suggested answers. This makes live chat for financial institutions an absolute must. – Chatbots.

Retail 94

Retail Social Media AI Start-ups 94

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

SEPTEMBER 22, 2021

Many fear the jump to new technologies – but there’s nothing to fear if you are organized and well-informed. Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. One of the key roles of a digital leader is to build trust across the organization in new technologies.

Customer Service 90

Customer Service Social Media Omnichannel Technology 90

Comm100

DECEMBER 13, 2021

Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect. Recommended Reading : Transforming the Financial Services Client Experience with Chat and AI. Live chat increases member engagement .

CX 52

CX Start-ups AI Technology 52