Execs In The Know

MARCH 9, 2023

How to Create Legendary Social Media Customer Experiences While social media management tools have advanced to keep pace with rising expectations, many organizations have not.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Fonolo

MAY 23, 2023

Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations. Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. It’s the same thing for customer support.

CRM 52

CRM AI Customer Service ML 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

C3Centricity

NOVEMBER 4, 2020

AI IS NOT ONE TECHNOLOGY. Despite what digital marketers may have hoped, AI is not the solution to all our problems. Unlike normal analytical processes, using AI needs developers and users to start with the end in sight. Unlike normal analytical processes, using AI needs developers and users to start with the end in sight.

ML 96

ML AI Artificial Intelligence Customer Satisfaction 96

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). AI has made it possible for human capabilities to be undertaken by software inexpensively and at scale.

Contact Center 78

Contact Center Artificial Intelligence Omnichannel ML 78

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality.

Customer Experience 78

Customer Experience ML Social Media CX 78

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. What is AI? Definition and Types of AI What is Artificial Intelligence?

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Lumoa

JANUARY 15, 2024

Similarly, AI-powered chatbots mean businesses can offer 24/7 support. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times. Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads.

Customer Experience 78

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 78

Ameyo Callversations

JUNE 1, 2022

Conversational AI facilitates accessible communication between humans and machines through text or speech. The best form of conversational AI can create natural human sort of interactions. Scope of Conversational AI. The best conversational AI can offer results which are indistinguishable from a human.

AI 52

AI Artificial Intelligence CX Machine Learning 52

CommBox

NOVEMBER 22, 2022

When used correctly, the combination of an AI chatbot and a live agent in the loop, both available to customers on business messaging apps, can greatly enhance the CX. AI chatbots can provide more humanized conversations and handle complex queries. Brands have begun leveraging AI to humanize the customer experience.

CX 98

CX E-commerce Net Promoter Score NPS 98

Shep Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. And thus, the upcoming future of businesses seems to be all about leveraging the power of AI and automation. Thanks to technology, ML, and NLP, interacting with the bot is easier than before.

Contact Center 69

Contact Center Artificial Intelligence Sentiment Analysis ML 69

Lightico

JUNE 6, 2024

This guide explores these technologies, highlighting their strengths and weaknesses, and ultimately positions IDP as the superior solution, especially in the financial services industry , where it can be leveraged with a generative AI co-pilot for unparalleled efficiency and accuracy. AI Decisioning: Is Fully Autonomous Worth It?

AI 52

AI Unstructured Data Machine Learning Compliance 52

Logicalware

FEBRUARY 13, 2024

Providing seamless CX across all channels, including phone, email, chat, social media, and more. Investing in an intuitive solution that harnesses AI, such as Puzzel’s Agent Assist , can be a valuable onboarding tool for new agents. Omnichannel is like a one-stop shop for customer service.

Omnichannel 59

Omnichannel Social Media ML AI 59

Aquire

SEPTEMBER 21, 2021

AB InBev has even created a tech innovation lab, Beer Garage , to explore ways that artificial intelligence (AI), machine learning (ML) and the internet of things (IoT), among other technologies can be used to improve experiences for consumers and retailers alike.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Lumoa

JANUARY 24, 2024

Social Media Insights : Keep an eye on social media channels for both positive and negative mentions. This AI-powered CX tool can truly do it all: Gathering customer feedback no matter the source, processing it, and preparing reports based on the processed data. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Shep Hyken

JULY 1, 2022

More and more people are learning about different places through these different apps and social media platforms. In the evolving times, all it takes is a click of a button on social media to make it viral! While there is no one-size-fits-all solution for this problem, machine learning (ML) offers a promising way forward.

E-commerce 69

E-commerce Social Media ML Touchpoint 69

SugarCRM

AUGUST 27, 2024

As opposed to traditional forecasting methods that rely exclusively on historical sales data, CRM analytics allows manufacturers to use a wider range of data sets in their analysis, including customer feedback, sales pipeline data, and social media trends.

Manufacturing 49

Manufacturing CRM ML Predictive Analytics 49

Ameyo Callversations

MAY 25, 2022

When businesses engage with the technology ecosystem about automation, some specific solutions emerge: AI, chatbots for the web, and automated workflows. Omnichannel optimization can boost conversion and growth by 15%, as customers can communicate with companies through email, phone, social media, etc – Mckinsey.

Machine Learning 52

Machine Learning Omnichannel ML AI 52

Zendesk

APRIL 7, 2022

This technique is particularly useful for support conversations that take place via live chat or social media channels because you can’t see your customers and therefore can’t imitate their movements. Former FBI negotiator Christopher Voss suggests taking note of key terms the other person says and using them when replying.

ML 98

ML Social Media CX Start-ups 98

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. AI-Powered Customer Support: AI-powered customer support solution is another best offering from HoduSoft.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Quickly spot trends and top complaints to transform qualitative data into actionable insights with AI capabilities. SurveySensum is your answer.

CX 52

CX Customer Experience Social Media Text Analytics 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. Investments in AI have increased during the pandemic. The solution stands in making AI pragmatic.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

DMG Consulting

MARCH 31, 2022

Artificial intelligence (AI)-enabled omnichannel intelligent virtual agents (IVAs) are the future of self-service. mobile apps, text/SMS, email, social media, and other digital channels) and enable seamless migration between channels with retained context. & Solving the Problem. Facebook Messenger, Telegram, WhatsApp, etc.),

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Ameyo Callversations

MAY 4, 2022

AI and ML automation: When customers connect with your contact center, they want a quick response and resolution to their issues. Moreover, AI bots are devoid of any emotions. Multichannel integration: Today, customers are active across online touchpoints, including social media channels, websites, connected TVs, etc.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. Now let’s talk about how automation can help in delivering exceptional CX.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JANUARY 16, 2024

These valuable insights come from various digital channels, such as the following: Customer surveys Online reviews Emails Social media Website Customer feedback may be in the form of opinions or comments as well as suggestions or recommendations. Social media: It’s best not to turn a blind eye to your social media pages.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

These valuable insights come from various digital channels, such as the following: Customer surveys Online reviews Emails Social media Website Customer feedback may be in the form of opinions or comments as well as suggestions or recommendations. Social media: It’s best not to turn a blind eye to your social media pages.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

VOZIQ

JUNE 7, 2023

Instead, you can leverage AI and machine learning to address this issue. Use machine learning (ML) to predict NPS for every customer and identify detractors, passives and promoters. Collect feedback from your customers through surveys, social media, customer service interactions and other channels.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

Instead, you can leverage AI and machine learning to address this issue. Use machine learning (ML) to predict NPS for every customer and identify detractors, passives and promoters. Collect feedback from your customers through surveys, social media, customer service interactions and other channels.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40