SurveySensum

FEBRUARY 13, 2025

Given its significance, how do you improve your Net Promoter Score? How can you convert these unhappy customers into brand advocates or encourage your promoters to do positive word of mouth and bring referrals? 14 Strategies on How To Improve Net Promoter Score (Tried & Tested) 1.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Execs In The Know

MARCH 31, 2025

Spirit Airlines recognized this, embarking on a bold AI-powered transformation to redefine customer service (or “Guest Care,” as Spirit calls it) and move its brand into the future. Spirit Airlines saw AI as the solution to enhance guest experiences while managing operational efficiency at scale.

AI 78

AI Customer Experience Net Promoter Score Legal 78

Retently

MARCH 18, 2019

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. After all, brands with high customer retention are usually companies with high NPS score. It can also cause existing Promoters to act as your brand advocates, and potentially turn Passives into Promoters.

Net Promoter Score 127

Net Promoter Score NPS Customer Retention Innovation 127

ECXO

JULY 10, 2024

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric.

Sentiment Analysis 374

Sentiment Analysis Customer Feedback NPS Net Promoter Score 374

CX Accelerator

JANUARY 7, 2019

You’d want to first build a machine learning model where you feed it thousands of customer interactions and tie those interactions back to success metrics like Net Promoters Score, Customer Satisfaction, or closed sales. Pretty soon, the machine will be able to understand the patterns that lead to success or lack thereof.

Machine Learning 275

Machine Learning AI CX Net Promoter Score 275

Uniphore

DECEMBER 13, 2021

To deliver both, retailers are increasingly turning to conversational AI and automation. From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS).

Retail 262

Retail Net Promoter Score Customer Experience NPS 262

SurveySensum

SEPTEMBER 23, 2019

Learn about the Net Promoter Score and its importance to drive customer loyalty. Net Promoter Score (NPS) is not just a metric but an indicator of brand success and has a direct relation with Customer Experience (CX). What is a Net Promoter Score (NPS) Survey? To answer it.

Net Promoter Score 72

Net Promoter Score NPS E-commerce Machine Learning 72

ECXO

MAY 15, 2023

A holistic picture of customer data leads to a better understanding of metrics such as net promoter score, individual conversion propensity by channel and business decisions backed by data. Better control over marketing and advertising processes. More information that leads to continuous and iterative engagement planning.

Net Promoter Score 400

Net Promoter Score Technology Technology Retail 400

ECXO

MARCH 6, 2025

B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. Self-service portals, mobile apps, and AI-driven chatbots can complement traditional account manager relationships. analyse sentiment, and trigger alerts for immediate follow-up.

CX Transformation 339

CX Transformation B2B CX Government 339

eglobalis

JUNE 27, 2024

This involves setting up multiple feedback channels such as customer surveys, social media listening, direct customer interviews, and net promoter scores (NPS) to capture ongoing customer sentiment and insights. Regularly updating the strategy based on customer feedback and evolving market conditions is crucial.

Customer Experience 467

Customer Experience Net Promoter Score VOC Government 467

ECXO

JANUARY 21, 2025

Net Promoter Score, Customer Effort Score) and set clear goals to improve them. Consider outsourcing or AI-driven tools if scaling is an issue. To avoid this, build a customer-focused strategy that permeates every department, from product design to post-sales support.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

ECXO

DECEMBER 4, 2024

This interaction can be scaled using automation tools and AI, making it easier to manage a larger customer base. c. Net Promoter Score (NPS): NPS measures customer loyalty and satisfaction by asking customers to rate on a scale of 0-10 how likely they are to recommend the software to others.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Retently

MARCH 11, 2025

Another valuable sources of insight in this process comes from open-ended responses in customer satisfaction surveys like NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score). NPS (Net Promoter Score) : Would you recommend us? The challenge?

CX 116

CX Customer Experience Net Promoter Score NPS 116

SurveySensum

APRIL 14, 2025

Thats where NPS ( Net Promoter Score ) can be your closest ally. By categorizing customers into promoters, passives, and detractors, you will get a clear picture of your customer sentiments. AI -Powered Insights If your NPS calculation tool is not giving you AI-powered insights, it is not the one for you.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

Win the Customer

NOVEMBER 20, 2024

Measure Empathy: Use metrics like customer satisfaction surveys and Net Promoter Score to assess the impact of empathy on your business. For example, AI-powered chatbots can be programmed to respond to customer inquiries with empathy and understanding.

Net Promoter Score 59

Net Promoter Score Artificial Intelligence Social Media Business Growth 59

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. 6 Common Rookie Mistakes in Net Promoter Score Analysis 1.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Lumoa

NOVEMBER 8, 2017

The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability. In many companies, customer experience is measured, but the results are not actionable. All of this takes both time and money.

Customer Feedback 110

Customer Feedback Net Promoter Score AI Machine Learning 110

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. The investment was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland.

Net Promoter Score 113

Net Promoter Score AI Customer Experience Machine Learning 113

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. And patient satisfaction counts. out of 100.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Uniphore

NOVEMBER 11, 2021

Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving efficiency and accuracy.

Net Promoter Score 130

Net Promoter Score Contact Center NPS Finance 130

RateMyService

APRIL 22, 2025

What the board isnt going to get is why we need to spend so much on an AI chatbot. So bring out the big guns and show them themoney : Show them that boosting your Net Promoter Score (NPS) by 10 points could lift revenue by 15% a year, based on your customerdata. We all get it. Six months of hard work, down thedrain!

Net Promoter Score 52

Net Promoter Score Gambling Finance NPS 52

SurveySensum

MARCH 10, 2025

It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Using AI, Conversational Analytics detects whether customer feedback is positive, neutral, or negative.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions. ClientSuccess sets the standard for being powerfully simple and simply powerful.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Uniphore

NOVEMBER 16, 2021

Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving productivity and accuracy. Poor promises management directly affects your call handling times, wait times, customer satisfaction, and loyalty as measured by your Net Promoter Score (NPS).

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Intercom, Inc.

MAY 22, 2019

To understand the voice of the customer , companies need to measure three critical points in the user experience: onboarding effort, support satisfaction and an overall net promotion score that measures relationship health. It’s time for product teams to go from being revenue-led or product-led to being customer-led.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Beyond Philosophy

MARCH 19, 2020

For us, value typically means how much people are going to spend, the amount of market share the company has, the perception of the brand, improvements in the Net Promoter Score® (NPS), or customer satisfaction score, and so on. AI Seems to Be the Least of Your Worries. To be honest, I am shocked.

CX 191

CX Net Promoter Score AI NPS 191

Uniphore

JUNE 16, 2021

Many contact centers, therefore, have opted to favor outcome metrics such as First Contact Resolution or Net Promoter Score, with secondary emphasis on AHT. Automate Knowledge Search with AI One of the key areas where contact centers set their agents up for extended calls is with their knowledge management systems.

NPS 147

NPS Net Promoter Score Contact Center AI 147

InteractionMetrics

NOVEMBER 21, 2024

Prioritize the Right Metrics Avoid over-relying on generic scores like Net Promoter Score (NPS). Technology’s Role in Enhancing Customer Service AI and automation are revolutionizing customer service. Combine this with mystery shopping to get an unbiased view.

Customer Service 52

Customer Service Mystery Shopping Net Promoter Score Customer Journey Map 52

CX Accelerator

OCTOBER 25, 2018

Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever. NPS still has value.

CX 140

CX Net Promoter Score NPS Contact Center 140

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Intercom

OCTOBER 4, 2023

But with AI transforming customer service as we know it, how should support leaders adapt their core metrics to get a true measure of success in this new era? Our own Customer Support team is already adjusting the metrics and benchmarks we use to measure success as our AI chatbot, Fin, resolves more and more of our customers’ queries.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

SurveySensum

DECEMBER 4, 2024

This is where Net Promoter Score comes into play. And generally, a negative score indicates poor performance because of more detractors. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

InteractionMetrics

FEBRUARY 20, 2025

Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. With decades of expertise in Net Promoter surveys , we know what works. Here are 21 actionable strategies to improve your net promoter score and elevate your NPS the right way.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Beyond Philosophy

JANUARY 4, 2024

This year is about artificial intelligence (AI). As we see it coming, I know a lot of organizations diving into AI integrations. The same thing is happening with AI. Different departments within an organization are looking for ways to integrate AI, but they aren’t talking to each other. NICE Systems, Inc.,

Net Promoter Score 97

Net Promoter Score NPS Artificial Intelligence AI 97

PeopleMetrics

JUNE 26, 2019

The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously evolving core software, the industry is experiencing a renaissance. Artificial Intelligence (AI) might be useful, but what good is it if it isn’t helping customers feel any better about your brand?

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

Totango

AUGUST 11, 2021

AI increases the efficiency of automation by allowing you to monitor customer data and trigger workflows when specific criteria are met. Automation and AI can help here by allowing you to segment messages so that they speak to the needs of specific groups within your customer base. Incorporate Personalization.

Artificial Intelligence 118

Artificial Intelligence Customer Experience Net Promoter Score Customer Satisfaction 118