SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

APRIL 14, 2025

Thats where NPS ( Net Promoter Score ) can be your closest ally. By categorizing customers into promoters, passives, and detractors, you will get a clear picture of your customer sentiments. AI -Powered Insights If your NPS calculation tool is not giving you AI-powered insights, it is not the one for you.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

Confirmit

JANUARY 15, 2020

Surveys provide real-time feedback on specific customer experience interactions, from a preparedness to recommend (Net Promoter Score®) and from an ease-of-use scale (Net Easy Score). The RS team using Net Promoter Score® to monitor the impact of the decisions they make based on customer insight.

Text Analytics 52

Text Analytics Net Promoter Score VOC Voice of the Customer 52

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. 6 Common Rookie Mistakes in Net Promoter Score Analysis 1.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

OCTOBER 29, 2024

Instead of relying on the traditional method of manually keeping track of customer interactions, feedback, and agent performance, contact center analytics centers around improving and optimizing customer service processes with the help of advanced analytics like AI, machine learning, etc. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

OCTOBER 17, 2024

So, always opt for AI text analytics tools for it, and there are many in the market! When text analytics give you top customer trends, complaints, and sentiments, the key challenge is to understand what to prioritize and take action on. Manually doing it can take days.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

MARCH 19, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free SurveySensum – A Balanced CX Solution SurveySensum is an AI-enabled customer experience management software that delivers comprehensive CX solutions, empowering you to prioritize actions that enhance your bottom line and propel business growth.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. Then, analyze customer feedback with text analytics to find recurring themes. You can also train the AI models to improve accuracy and customize categorization to fit specific business needs. Scroll down!

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

DECEMBER 4, 2024

This is where Net Promoter Score comes into play. And generally, a negative score indicates poor performance because of more detractors. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

APRIL 7, 2025

With ready-to-use survey templates , AI-powered insights, and customizable surveys, it makes gathering and analyzing data quick and easy. Ease-of-Use Creating surveys is effortless with SurveySensum’s AI-enabled survey builder. AI Closed-loop Ticketing System – Turn Detractor into Promoter! And the best part?

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Lumoa

JANUARY 11, 2022

Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time text analytics Superb user interface (UI) Read more: promoter.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? Horizon AI is Gainsight’s integrated artificial intelligence.

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Customer Service Life

MARCH 15, 2019

Here’s an example from the text analytics world. You’d want to first build a machine learning model where you feed it thousands of customer interactions and tie those interactions back to success metrics like Net Promoters Score, Customer Satisfaction, or closed sales. The post My Understanding of AI in CX so Far.

AI 64

AI Machine Learning CX Net Promoter Score 64

Experience Investigators

APRIL 23, 2024

Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. Integrating Technology and Personalization CX leaders know that investing in technology such as AI and automation empowers our customers.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. So, is it worth the investment? Lets dive in and explore. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. Consider AI-driven solutions to help your reps.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lumoa

JANUARY 25, 2021

How to Use Rating Scales When Measuring Customer Experience Net Promoter Score The Net Promoter Score (NPS) is often used as a representation of a customer’s loyalty for a business, product, or service. One particularly 21st-century solution is artificial intelligence.

Net Promoter Score 78

Net Promoter Score Text Analytics NPS Artificial Intelligence 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 20, 2024

HubSpot NPS stands for Net Promoter Score integrated with HubSpot’s CRM platform. link] Integrating SurveySensum with HubSpot to track NPS (Net Promoter Score) is straightforward. SurveySensum takes this a step further by offering easy survey creation and powerful AI Text Analytics.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

APRIL 16, 2025

It displays real-time CSAT scores, customer sentiments, and behavior trends in a unified view. This AI-powered tool analyzes open-ended responses – helping you see the full picture of your customer journey without manual effort. SurveySensum takes this a step further with AI-powered text analytics software.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Execs In The Know

MAY 4, 2023

So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

SEPTEMBER 10, 2024

Many businesses gather Net Promoter Score data, but only a few truly harness the power of this simple and powerful CX metric to gain deeper insights. By analyzing the responses from promoters, passives, and detractors, you gain valuable insights into what your customers truly think about your product or service.

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

PeopleMetrics

FEBRUARY 25, 2022

This connection is a critical factor in driving customer retention and net promoter score improvements over time. Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. CX metrics and KPIs.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Retently

SEPTEMBER 12, 2018

These are some of the reasons that compelled us to search for automated text analysis solutions and finally go with MonkeyLearn. By letting AI do the job for us, we obtained insights from high volumes of NPS responses automatically, avoided doing the manual work, and ensured consistent tagging criteria, without errors, 24/7.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

SurveySensum

FEBRUARY 7, 2025

SurveySensum takes this automation a step further with its AI-powered capabilities. With SurveySensums AI and automation, turn your NPS feedback into valuable, real-time insightseffortlessly./strong> It makes the whole process feel effortless, from creating NPS surveys to diving deep into the results with AI-powered Text Analytics.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Lumoa

AUGUST 8, 2023

Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction. In the visual above, we see Lumoa’s AI in action, determining whether parts of a comment are positive, negative, or neutral.In Here, we see an example of Lumoa’s AI performing regression analysis.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Think about it.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

InteractionMetrics

JUNE 19, 2020

AI-based Text Analytics. Well, if you are a sizable consumer company with a large, consistent data set to match, then AI-based Text Analytics are at least part of your solution. Machine Assigned Sentiment Scores. Not only are anecdotes not actionable, they can be misleading.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JUNE 9, 2023

Net Promoter Score (NPS) Surveys Net Promoter Score (NPS) surveys are the widely used survey to gauge customer loyalty on an 11-point scale. The respondents of the NPS scale are divided into three categories, Promoters (9-10), Passives (7-8), and Detractors (0-6).

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52