SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Modern feedback analytics tools—like Lumoa—mean you’re no longer blocked by the amount of data or tools used across your organization. Think about it.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

InteractionMetrics

JUNE 19, 2020

And this applies not just to survey comments but other sources of customer data like reviews, chats, interviews—all of which can give insight into why customers feel, think, and rate the way they do. While unstructured data like this may appear to defy quantification, that’s not actually the case. AI-based Text Analytics.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

SEPTEMBER 5, 2024

This means that banking and financial organizations need to migrate and enhance their digital customer experience with continuous improvements like omnichannel customer interactions, AI-assisted chatbots, customer data integration across channels, etc. Personalization But With A Twist Of AI Every CX strategy includes personalization.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

OCTOBER 4, 2024

Effective analysis involves managing both structured and unstructured data and identifying meaningful trends that guide business decisions. By leveraging AI capabilities like text and sentiment analysis , you can extract key themes, patterns, top customer sentiments, and emotions.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

Fonolo

NOVEMBER 17, 2020

AI is here to stay. AI has been a growing trend in contact centers and customer service providers for a couple of years now, but in 2020 we’re expecting to see it come to the fore. With that in mind, Data Scientists have become more desirable since it’s the management and use of all this data that will be the key differentiator.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. Both times in that Net Promoter score zero with. I mean we use a lot of AI.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Intercom

APRIL 20, 2023

AI can take customer data, fill those gaps, and even reveal issues that weren’t captured by surveys in the first place. It was surprising that about half of the Change Makers use net promoter score, which is very popular. Bridging the survey gap with AI Liam: Before we wrap up, I want to get your thoughts on AI.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

SurveySensum

MARCH 7, 2025

Text Analytics in Healthcare refers to the process of extracting meaningful insights from unstructured medical text, such as patient records, doctors notes, clinical trial data, and research articles. It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

JANUARY 13, 2025

While it can be challenging to extract clear insights from this unstructured data, social listening tools help track trends and understand customer sentiment. By integrating feedback with data on their browsing behavior, you can spot issues and improve their experience directly, increasing both satisfaction and sales.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52