Gainsight

APRIL 10, 2023

According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones. DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement.

B2B 59

B2B Outlook Customer Retention Omnichannel 59

DMG Consulting

MARCH 18, 2025

When a contact center must limit IT investments, purchasing a mission-critical AI-enabled infrastructure solution is often moved to the top of the list. Aggressively incorporates AI/generative AI (genAI) throughout the platform and supports the use of third-party AI/large language models. Offers pricing models (e.g.,

Contact Center 48

Contact Center Artificial Intelligence Outlook Predictive Analytics 48

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Hodusoft

JULY 12, 2021

Going by the outlook, software aiding in work from home will be a valuable addition for any business. 9 billion by 2024, as users embrace expansive capabilities including multichannel, AI, analytics, and WEM. Key features of HoduCC contact center software: Omnichannel .

Contact Center 52

Contact Center Outlook Omnichannel Social Media 52

DMG Consulting

SEPTEMBER 7, 2023

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. New AI-based algorithms, predictive models, and simulation techniques enhance forecasting and scheduling capabilities. The inclusion of AI and automation throughout WFM suites greatly enriches these solutions.

Contact Center 48

Contact Center CX Real Estate Artificial Intelligence 48

SurveySensum

FEBRUARY 14, 2024

You can also personalize questions and launch surveys anonymously , ensuring unbiased feedback collection. Additionally, SurveySensum allows you to reach employees through their preferred channels , seamlessly integrating with existing tools for omnichannel reach.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., Not just that, there are many more benefits that this tool offers and you can leverage. simplifying the incorporation of feedback into existing workflows.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 23, 2023

Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. But what makes Qualaroo one of the top NPS tools is the AI-powered analytics engine that lets you dig through the free-text responses in real-time using sentiment analysis and word cloud.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SugarCRM

OCTOBER 27, 2022

These are universal priorities that any professional in sales operations, CRM, or sales strategy should consider: AI and the data capture that fuels it: When times are hard, we need to make decisions on more than gut alone; and AI powers the ability to understand information faster and in greater depth than human analysis can achieve.

E-commerce 26

E-commerce B2B CRM CX 26

SurveySensum

JANUARY 26, 2022

For example, about 40% of customer experience-centric organizations believe AI tech to be exceptionally significant in helping with decision-making and giving out recommendations to employees, which in turn helps you to predict what the customer requires and this helps you to improve the overall customer experience for the customer.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

DMG Consulting

NOVEMBER 25, 2024

Companies today want CCaaS solutions to be open artificial intelligence (AI)-enabled platforms that are easy to integrate, implement, use, and maintain. There are many types of deals and investments; however, it’s common for investors to have a three- to five-year outlook, after which they want to get their money out.

Artificial Intelligence 48

Artificial Intelligence Contact Center Outlook AI 48

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. This AI-powered customer feedback software helps you create and launch customer experience surveys like NPS, CSAT , CES, etc across multiple industries like B2B, SaaS, Retail, NBFC, etc.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52