SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

FEBRUARY 14, 2024

By leveraging AI-enabled text analysis , SurveySensum turns qualitative feedback into actionable insights, enabling data-driven decisions and continuous improvement in the employee experience. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Medallia : Medallia comes with deep analytics and robust reporting, especially for customer experience trends.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. However, this is a problem area for Medallia, as addressed by many users.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 6, 2025

The tool caters to both beginners and seasoned professionals with a user-friendly interface for beginners and also advanced features like AI-enabled text and sentiment analysis, cross-tab analysis, a real-time ticketing system, WhatsApp surveys , and many more for CX professionals. Is there an app like Google Forms for Outlook?

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52