Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Put in the work with your customers.

AI 118

AI Start-ups B2B Predictive Analytics 118

Beyond Philosophy

MAY 23, 2024

Today’s newsletter explores how AI can realistically help in this area. Second, here are three points that resonated with me regarding the video: Using AI as a copilot rather than an autopilot: Overemphasizing AI’s ability is a significant issue that organizations face with AI. Suppose you were in a call center.

AI 78

AI Predictive Analytics Retail Education 78

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy.

Artificial Intelligence 52

Artificial Intelligence Retail Customer Service Predictive Analytics 52

Execs In The Know

JULY 31, 2024

AI is undoubtedly the star innovation of recent years, since the game-changing technology, especially with the introduction of generative AI, has reshaped the landscape of CX management. AI can streamline Workforce Management. AI creates personalized customer interactions at scale. AI optimizes omnichannel experiences.

Customer Experience Management 52

Customer Experience Management AI Customer Experience Predictive Analytics 52

Execs In The Know

JANUARY 24, 2025

In the world of luxury retail, delivering exceptional customer experiences isnt just a goal its the standard. Hyder breaks down the data-driven strategies that made this possible, from reimagining warranty processes to empowering Style Consultants with AI tools that enhance not replace human interactions.

AI 52

AI Customer Experience Artificial Intelligence Predictive Analytics 52

SurveySensum

MARCH 3, 2025

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. What is Social Media Text Analytics? Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Retently

NOVEMBER 27, 2024

Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. If tracking behavior is about understanding the present, predictive analytics is about planning for the future. Use buyer journey mapping to see where customers drop off.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

SurveySensum

MAY 31, 2024

“60% of CX Leaders Expect AI to Have ‘transformative’ or ‘significant’ impact.” With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. AI isn’t just talk anymore, it’s turning out to be a strategic tool in the business realm.

AI 52

AI CX Customer Experience Sentiment Analysis 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Features & Usability Key features include dynamic dashboards, role-based reporting, and Ask Athena, its AI tool for identifying sentiment trends.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Fonolo

MAY 23, 2023

Let’s dive deeper into the key components that make up a hyper-personalized customer experience: Proactive Problem Resolution: Using customer data and predictive analytics, contact center managers can identify customer’s needs and potential pain points and proactively address them. It’s worth it!

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SurveySensum

FEBRUARY 4, 2025

SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. The tool is AI-powered and especially suitable for B2B, automotive , SaaS , Telecom, Retail, Insurance, Healthcare, and NBFC industries. Lets take a look at them.

Compliance 52

Compliance Start-ups Healthcare AI 52

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Lumoa

NOVEMBER 7, 2022

According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”. With the ongoing advancements in AI, this powerful tool is now more useful and widely available for CX teams. And it’s not going away anytime soon.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

CommBox

DECEMBER 6, 2023

Whether it’s smoothly working with artificial intelligence (AI) or becoming more skilled in different languages, businesses that understand and adjust to these changes will be the pioneers in customer service.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

AI 52

AI Artificial Intelligence Sentiment Analysis Start-ups 52

SurveySensum

SEPTEMBER 2, 2024

Let’s scroll and discover the top trending AdTech trends used by ad networks and retail media. Ad Networks and Retail Media Ad networks and retail media allow brands to engage with customers based on shopper data at the point of purchase decision. 1st party data from retailers. Meeting the demand for diverse ad formats.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Customer Experience Matrix

JUNE 18, 2017

Most of the comments I’ve seen about Amazon ’s acquisition of Whole Foods have described it as Amazon (a) expanding into a new industry (b) continuing to disrupt conventional retail and (c) moving more commerce from offline to online channels. The AIs Have It. Everybody wins, although the networks win more. - Marketing to Networks.

Artificial Intelligence 84

Artificial Intelligence Transportation Predictive Analytics Retail 84

Fonolo

DECEMBER 5, 2018

In today’s call, CEO Chirico said: “We have expanded cloud by launching multi-tenant CCaaS, implementing a Master Agent model, growing our UCaaS public cloud to nearly 200,000 seats, and next week we will be launching a retail offer to compete in the SMB market.”. Artificial Intelligence (AI): Hero or Villain? Mind blowing!).

Contact Center 57

Contact Center Artificial Intelligence Predictive Analytics Social Media 57

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Understanding context is perhaps the key function of advanced AIs. Ecommerce and Retail.

Machine Learning 59

Machine Learning Healthcare Predictive Analytics Finance 59

Aquire

AUGUST 27, 2021

Hyper-personalization is the use of artificial intelligence (AI) and real-time customer data to display relevant content, products, services, and information to each individual user or customer. One of the most hi-tech examples of facial-recognition technology used in retail stores that assesses the passing moods of customers.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

Retently

AUGUST 5, 2024

The Standard plan builds on this with employee engagement tools and AI theme analysis. The Business plan costs €99 per month and offers more responses and features like AI survey analysis. Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback. showing good user approval.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SugarCRM

SEPTEMBER 10, 2024

Some may even use AI and predictive analytics for forecasting. With a large customer base, they may rely on predictive analytics models that aren’t available in off the shelf CRMs. This may work for a retail or service-based business that doesn’t have additional considerations like data security.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

SugarCRM

DECEMBER 7, 2023

Manufacturing enterprises face different challenges than traditional retailers. data-secret="vfHMgGvSF4" frameborder="0" scrolling="no" width="500" height="281"> Enter Predictive Analytics for Advanced Forecasting and Ditch the Guesswork Often, salespeople handle enormous amounts of data when they generate sales forecasts.

Manufacturing 26

Manufacturing Sales Predictive Analytics CRM 26

Zendesk

SEPTEMBER 5, 2023

Optimize workflows with AI and automations AI and automations play an important role in omnichannel communication by assisting employees with their tasks and customers with their requests. Companies can streamline processes by leveraging AI and automation to deliver better customer experiences.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SurveySensum

MAY 2, 2024

Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. The Magic of Speed Imagine a chat window where a customer’s complaint is instantly analyzed and addressed by an AI-powered assistant, offering solutions and predicting their next need.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. Sales Sell Selling Commerce Costs Profit Retail Concept. About Commbox.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Market Trend Data Look out for new customer experience trends sweeping the market.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Market Trend Data Look out for new customer experience trends sweeping the market.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

1 to 1

JULY 29, 2022

What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Manufacturing 29

Manufacturing Artificial Intelligence Contact Center Retail 29