ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 453

NPS Customer Feedback Net Promoter Score B2C 453

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. What is Call Center Text Analytics? Lets now understand how contact center text analytics software works. Lets find out!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

PeopleMetrics

FEBRUARY 27, 2025

There are three key reasons why this approach works: Validating Your Survey Design AI-powered survey design tools have made creating surveys faster and more efficient. AI can also run simulations, predicting response rates and analyzing question fatigue before surveys even go live.

VOC 62

VOC Close the Loop Sentiment Analysis AI 62

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

CSAT.AI

FEBRUARY 22, 2023

You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. Your company doesn’t need to be gigantic or have a massive budget for an entire overhaul to be able to benefit from the power of AI.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

MARCH 3, 2025

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. What is Social Media Text Analytics? Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. It also provides advanced logic, including AI-based recommendations and dynamic surveys.

CX 52

CX Sentiment Analysis Text Analytics AI 52

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. What’s AI in Customer Service?

Sentiment Analysis 52

Sentiment Analysis AI Artificial Intelligence Predictive Analytics 52

CSAT.AI

SEPTEMBER 25, 2017

Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. AI has successfully been implemented in this scenario as well when combined with data sets.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

MARCH 26, 2025

Heres how text mining and text analytics are different from each other. Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. Text Analysis , on the other hand, focuses on interpreting text data to derive meaningful conclusions.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 29, 2024

Instead of relying on the traditional method of manually keeping track of customer interactions, feedback, and agent performance, contact center analytics centers around improving and optimizing customer service processes with the help of advanced analytics like AI, machine learning, etc. Let’s understand each of them.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

Retently

JANUARY 13, 2025

Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments. Some tools even incorporate text and sentiment analysis, which goes beyond the numbers to reveal customer emotions and recurring themes in feedback.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

Hodusoft

NOVEMBER 27, 2024

AI-powered chatbots and helpdesk software are also essential tools for providing quick, 24/7 support. Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Lumoa

JANUARY 11, 2022

Lumoa With Lumoa you can easily find out what drives your NPS score up and down Lumoa is one of the leading AI-based customer insight platforms that help companies gather and generate insights from customer feedback. Sentiment analysis Yearly, weekly and monthly tracking of trends Read more: Surveysparrow 5.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

MAY 31, 2024

“60% of CX Leaders Expect AI to Have ‘transformative’ or ‘significant’ impact.” With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. AI isn’t just talk anymore, it’s turning out to be a strategic tool in the business realm.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Today, AI is paving the way for personalized, efficient, and engaging interactions that leave customers delighted and businesses thriving.

AI 52

AI Predictive Analytics Artificial Intelligence Sentiment Analysis 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Ameyo Callversations

MARCH 2, 2022

Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022.

Contact Center 52

Contact Center Artificial Intelligence AI Sentiment Analysis 52

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Customer Experience Matrix

MAY 7, 2015

My thesis was that AI-based systems already exist for most tasks that marketers perform, but are not yet connected into a single robo-marketer that (or is it who?) To test this, I listed the tasks that go into building a marketing program and matched these against my list of AI-based products. could do the job from start to finish.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. What is AI? Definition and Types of AI What is Artificial Intelligence?

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

TeamSupport

JANUARY 9, 2024

2010s: The Rise of Artificial Intelligence & Natural Language Processing The 2010s marked a significant shift toward AI in customer support. Chatbots and virtual assistants powered by AI became increasingly popular for handling routine inquiries, providing 24/7 support, and improving response times.

Technology 59

Technology Technology Artificial Intelligence Social Media 59

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

AI 52

AI Artificial Intelligence Sentiment Analysis Start-ups 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

AUGUST 5, 2024

The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. The Standard plan builds on this with employee engagement tools and AI theme analysis. It uses advanced AI and machine learning for analytics.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

1 to 1

JULY 25, 2024

A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding. Companies like Rakuten and L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20