SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions. Finally, surveys lack the depth needed to identify the root causes behind customer experience.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As Adjust expectations around AI. Everything else is still very much up to us.

AI 118

AI Start-ups B2B Predictive Analytics 118

Totango

FEBRUARY 12, 2025

AI-powered insights and early warning systems A core advantage of health scores is their ability to function as an early warning system. Leverage predictive analytics: Use technology to forecast risks before they escalate. For enterprises, where the loss of a single high-value client can be devastating, this is essential.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

DMG Consulting

MAY 26, 2020

2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). . WFO Trends in 2020.

Predictive Analytics 96

Predictive Analytics Contact Center Artificial Intelligence Text Analytics 96

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. Lets start with Qualtrics. Are they helping you meet your CX goals?

CX 52

CX Sentiment Analysis Text Analytics AI 52

TeamSupport

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand. Needless to say, the stakes are high.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. No additional training is required to get started. You get what you pay for – without surprises.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Retently

NOVEMBER 27, 2024

With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. Whether you’re just starting out or looking to level up, these insights will give you the tools to succeed in a fast-paced industry.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

SurveySensum

FEBRUARY 4, 2025

To Avoid Heavy Penalties: If your survey platform is not GDPR compliant, you may need to face a fine of up to 20 million or 4% of your global annual turnover, whichever is higher. SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. Lets take a look at them.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Lets start with Qualtrics. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MARCH 26, 2025

Heres how text mining and text analytics are different from each other. It uses sentiment analysis, opinion mining, and predictive analytics to understand customer feedback, market trends, and brand perception. Customers are telling you exactly what they want – but can you keep up? How Does Text Mining Work?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. But, How Do Text Analytics Tools Work? Reduce manual effort and speed up decision-making.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Hodusoft

NOVEMBER 27, 2024

That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long. Cost Efficiency Depending on what industry you’re in and which study you read, retaining an existing customer could be up to 25 times cheaper than acquiring a new one!

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Customer Experience Matrix

MAY 7, 2015

My thesis was that AI-based systems already exist for most tasks that marketers perform, but are not yet connected into a single robo-marketer that (or is it who?) could do the job from start to finish. To test this, I listed the tasks that go into building a marketing program and matched these against my list of AI-based products.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

DMG Consulting

APRIL 17, 2025

AI Can Help. They will typically start on a companys website or mobile app, but they expect to easily reach a knowledgeable, helpful, and empathetic live employee if needed. Companies using cloud-based contact center systems likely already have access to some of these AI-enhanced capabilities. Like what you’re reading?

48

48

Aquire

SEPTEMBER 18, 2021

For example, you can start by listing your brand’s customer experience stages. Start from there and ask: what do we need to make sure customers go through this stage seamlessly? And of course, you can start from customer expectations. Follow up with customers over the phone or email to get clarifications. Learn More.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Features & Usability Key features include dynamic dashboards, role-based reporting, and Ask Athena, its AI tool for identifying sentiment trends.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Long-term actions are based on the analytics results of customer feedback. Long-term actions are based on the analytics results of customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Beyond Philosophy

OCTOBER 20, 2022

It combines data, behavioral science, and artificial intelligence (AI) to gain insight into customer behavior and predicts what they will do next. On another podcast , we learned about how AI has some shortcomings, but they are humanity’s fault. For example, some experts assert that AI is opinions written in code.

Contact Center 78

Contact Center Artificial Intelligence AI Predictive Analytics 78

Execs In The Know

MARCH 7, 2025

Artificial intelligence (AI) is everywhere. The pressure to act is relentless boardrooms demand innovation, customers expect seamless AI-powered interactions, and vendors are offering cutting-edge solutions that claim to transform businesses overnight. Yet, for many organizations, AI remains more hype than reality.

AI 52

AI CX Artificial Intelligence Predictive Analytics 52

Lumoa

JANUARY 11, 2022

And without great analytics, you would not understand your data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. You can easily identify the topics that drives your NPS score up and down. Promotoer.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. AI can automate activities, offer highly tailored customer interactions, and provide important insights.

AI 52

AI Artificial Intelligence CX Compliance 52

Fonolo

NOVEMBER 11, 2022

These factors add up to a new industry focus on keeping agents engaged , healthy and happy. IVR and Self-Service Step Up . AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. . Did we say happy?

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. Your CES tool needs to keep up. Automated Alerts and Follow-Ups Real-time feedback identifies issues, but automation ensures swift action.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. From product and service design, to support, sales and management, more and more teams are starting to harness the power of customer insights. Fortunately, technology is keeping up with these demands.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. What is AI? Definition and Types of AI What is Artificial Intelligence?

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Fonolo

MAY 23, 2023

Let’s start with some definitions. Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. AI-Powered Chatbots Intelligent chatbots assist in delivering real-time, personalized customer support while reducing agent workload.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

DMG Consulting

MAY 2, 2024

The rapid progress of artificial intelligence, especially generative AI, is leading to vastly smarter and more capable bots. Leveling Up Bots Intelligent self-service applications are based on several AI technologies, including machine learning, advanced speech technologies (e.g.,

Artificial Intelligence 59

Artificial Intelligence Contact Center Omnichannel AI 59

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

AI 52

AI Artificial Intelligence Sentiment Analysis Start-ups 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

TeamSupport

JANUARY 9, 2024

Companies set up centralized offices to handle customer inquiries and issues via telephone. Companies started using customer relationship management (CRM) software to manage customer information and interactions. 1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support.

Technology 59

Technology Technology Artificial Intelligence Social Media 59

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52