Zendesk

JANUARY 30, 2023

In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece—VOC. You’ll come away knowing everything you need to get started with customer sentiment analysis and to provide an excellent experience for your customers. What is customer sentiment analysis?

Sentiment Analysis 52

Sentiment Analysis Customer Experience VOC Social Media 52

SurveySensum

MARCH 3, 2025

that can easily be AI-Powered Text Analytics Software. Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Social Media Text Analytics. But, what is it, and how does it work for social media monitoring?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

Retently

OCTOBER 23, 2024

Survey Questions to Ask When we refer to product experience, an ecommerce & retail business should focus on: Product Experience (product quality, design, and performance): Did you need any help or additional information to start using the product? Taking the importance of collecting customer feedback out of the way, where do we start?

Retail 110

Retail CX NPS Touchpoint 110

Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. The good news is that you don’t need to be a mind reader to understand them—you just need artificial intelligence (AI).

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

APRIL 28, 2025

Take, for instance, a retail store like IKEA, where customers will find it difficult to locate products. Discover the true voice of your customers with SurveySensums AI-powered analysis. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

CommBox

JULY 18, 2024

This is where AI help create p ersonalised customer experiences. Jane is the owner of a growing retail company. Despite these challenges, Jane sees a bright future in AI’s rise. Enter AI-The Game-Changer Inspired by the possibilities, Jane explores AI further and its potential to transform customer service.

AI 52

AI Customer Experience Sentiment Analysis Artificial Intelligence 52

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

JUNE 29, 2023

Manufacturers, goes the established wisdom, sell through distributors, who sell on to retailers or directly to customers. Use AI to turbocharge your customer experience, right off the bat One of the keys to providing an outstanding customer experience is being able to recognize, even anticipate, customer needs and preferences.

Manufacturing 52

Manufacturing E-commerce AI Sentiment Analysis 52

CSAT.AI

AUGUST 7, 2019

In an earlier blog we proposed the differing views on how AI wil l aff ect the contact center in the future. There is the doom and gloom approach that AI will take over jobs and dehumanize the experience. Alternatively, when used strategically as a helpful ass istant , AI enhances CX. That includes embracing AI.

AI 52

AI CX Sentiment Analysis Contact Center 52

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

SurveySensum

MAY 31, 2024

“60% of CX Leaders Expect AI to Have ‘transformative’ or ‘significant’ impact.” With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. AI isn’t just talk anymore, it’s turning out to be a strategic tool in the business realm.

AI 52

AI CX Customer Experience Sentiment Analysis 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Features & Usability Key features include dynamic dashboards, role-based reporting, and Ask Athena, its AI tool for identifying sentiment trends.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Zendesk

DECEMBER 1, 2022

When we talk about AI in customer service, a lot of people immediately default to thinking about chatbots that act like humans. One of the most powerful ways businesses are using AI is by making their service teams more agile, especially when dealing with high volumes of customer requests. AI adds up to savings. Smart Assist.

AI 52

AI Customer Service Sentiment Analysis Retail 52

Zendesk

MAY 30, 2023

Zendesk AI is the CX professional’s latest and greatest toolkit, designed with the support experience top of mind. An AI solution made for CX teams is just the beginning. The Intelligence panel is the center of the agent experience, enabling teams to solve issues faster with AI-powered insights and recommendations.

AI 52

AI Sentiment Analysis Retail CX 52

SurveySensum

MAY 18, 2023

What are Retail Surveys?: This scenario may seem simple, but it’s critical for any retail business. Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. Whether you’re a small business owner or a big retail corporation, this blog is for you.

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

CSAT.AI

JANUARY 12, 2023

provide automated QA and CSAT for these channels that are becoming preferred retail platforms. The post 2023 Customer Service Trends: What the Data and the Pros Have to Say appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Solutions like CSAT.AI

Customer Service 86

Customer Service Sentiment Analysis Contact Center CX 86

CSAT.AI

SEPTEMBER 7, 2022

Also in 2021, A study by the IBM Institute for Business Value (IBV) and the National Retail Federation (NRF) together found that customers who choose brands in line with their values now make up the largest consumer group across all products at 44%.

Customer Service 89

Customer Service Non-Profits Sentiment Analysis Social Media 89

CSAT.AI

MARCH 27, 2023

The online shoe and clothing retailer provides extensive training to its customer service team and encourages the sharing of knowledge and experiences among team members. AI driven tools, like CSAT.AI , reduce the historical manual labor of data collection. However, actionable data analytics aren’t just for Amazon-sized companies.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

CSAT.AI

SEPTEMBER 25, 2017

Analyze Customer Reviews to Gauge Sentiment. For companies large or small, it can be difficult to gauge how prospects and customers feel about your brand, especially if your products are sold by hundreds of retailers. AI has successfully been implemented in this scenario as well when combined with data sets.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

AI 52

AI Artificial Intelligence Sentiment Analysis Start-ups 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

AUGUST 5, 2024

The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. The Standard plan builds on this with employee engagement tools and AI theme analysis. It uses advanced AI and machine learning for analytics. showing good user approval.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Zendesk

OCTOBER 31, 2023

Generative AI Voice Analytics Generative AI Voice Analytics (Support) rapidly assesses the call with an AI-generated narrative summary of its progression. You can also see AI summaries of conversations and links to call transcripts/recordings in your Zendesk tickets. FirstSupport AI Assistant (Support) is AI copilot GPT.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Zendesk

MAY 18, 2023

We also launched our largest product announcements for the year, including Zendesk AI. And, in the wake of the pandemic, amidst ongoing economic uncertainty and the advent of advanced AI, we all have a lot to think about. We like to take the long view but realize the very real need to adapt to market changes in real time.

Sentiment Analysis 52

Sentiment Analysis AI CX Retail 52

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

OCTOBER 9, 2024

For example, a global retailer brand discovers that customers from North America are facing delivery issues while customers from Asian countries are reporting product quality issues. Text and Sentiment Analysis : EFM systems offer NLP and AI capabilities that allow for the analysis of qualitative feedback.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

SurveySensum

SEPTEMBER 25, 2024

Costco leads the race for the seventh year in a row with first position in the 2024 ASCI for general merchandise retailers, securing a score of 82. With almost 60 design studios worldwide, they leverage local knowledge, AI, and tech expertise to assist their clients, who are strategists, designers, developers, and data specialists.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. AI Sentiment Analysis.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

MAY 2, 2024

Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. The Magic of Speed Imagine a chat window where a customer’s complaint is instantly analyzed and addressed by an AI-powered assistant, offering solutions and predicting their next need.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. It is ideal for businesses like B2B, retail, insurance, etc. . Its text Insights allow customers to reveal significant insights in large amounts of unrestricted text feedback through sentiment analysis and identifying key phrases.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52