ECXO

AUGUST 12, 2024

These platforms facilitate real-time sentiment analysis and predictive analytics, enabling proactive improvements in customer satisfaction. Social Media Management Tools: Tools like Hootsuite and Sprout Social enable businesses to effectively manage their social media presence, schedule posts, and track engagement.

Customer Experience 355

Customer Experience Predictive Analytics Social Media Machine Learning 355

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction. As AI evolves, chatbots will become better.”

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 325

CX Customer Experience Social Media Sentiment Analysis 325

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. AI driven tools, like CSAT.AI , reduce the historical manual labor of data collection. Automated QA and sentiment analysis give leaders and agents insight into what is working and what needs improvement. Smart surveys are one way of doing this.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Lumoa

MARCH 12, 2023

Lumoa’s proprietary AI analyses all feedback and points you to the items that have the biggest impact on your KPIs. The nice touch is that you have full control on AI model and can adapt them to your needs. Its primary features include survey creation, sentiment analysis, social listening, and AI-powered insights.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. .

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59