InteractionMetrics

MARCH 13, 2025

Sentiment analysis reveals the emotions your customers feelbut knowing how they feel is only useful if you know why they feel the emotion in the first place. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SurveySensum

FEBRUARY 24, 2025

When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Uniphore

DECEMBER 14, 2021

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases. .”

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

ECXO

APRIL 10, 2024

When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience. This concept can be applied to customer experience as well.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. It uses NLP and AI to extract insights, detect sentiment, and identify common customer issues, trends, and opportunities for improvement.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Qualtrics Large enterprises Predictive analysis Benchmarking Advanced reporting capabilities AI-enabled analytics Contact Qualtrics for pricing details 4.4 What is CustomerGauge?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

OCTOBER 29, 2024

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Intercom, Inc.

OCTOBER 22, 2020

Once you understand your customers’ priorities, expectations, and pain points, you can design a personal, contextual customer journey that helps them seamlessly achieve their version of success in a delightful way, at every touchpoint. And this will be powered by the emergence of new, more sophisticated, AI-powered tools.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

PeopleMetrics

FEBRUARY 27, 2025

Implement a full-scale, omnichannel transactional VoC program across every touchpoint. There are three key reasons why this approach works: Validating Your Survey Design AI-powered survey design tools have made creating surveys faster and more efficient. But even with AI, real-world testing is necessary. The natural instinct?

VOC 62

VOC Close the Loop Sentiment Analysis Predictive Analytics 62

SugarCRM

NOVEMBER 2, 2021

Our society experiences an empathy deficit due to cultural and environmental factors, so introducing sentiment analysis software to register positive and negative feelings might be the new challenge. Sentiment Analysis and the Sugar Platform. The future of sentiment analysis is encouraging. Closing Thoughts.

Sentiment Analysis 46

Sentiment Analysis Customer Service Customer Satisfaction Omnichannel 46

Retently

OCTOBER 11, 2024

Loris AI 4. The challenge lies in ensuring that every touchpoint across all channels meets the high standards your customers expect. Quality Assurancetools are versatile, offering customizable features like scorecards and sentiment analysis to suit various business needs and optimize service quality. Loris AI Loris.ai

Retail 135

Retail Scorecard Sentiment Analysis Customer Service 135

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. But, the workings of AI are often complex.

AI 125

AI Artificial Intelligence Machine Learning ML 125

SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

FEBRUARY 13, 2025

Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? Thats why, NPS is measured at every touchpoint of marketing, sales, product, after-sales, onboarding, support, and renewal. Identify the High-Impact Journey Understanding customer feedback at individual touchpoints wont help you.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

APRIL 28, 2025

A VoC program helps businesses analyze customer feedback across different touchpoints – website, support, in-store visits, mobile app, and more – to identify pain points and fix them before they drive customers away. Discover the true voice of your customers with SurveySensums AI-powered analysis.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Retently

MARCH 17, 2025

Helps teams react fast to emerging issues in different CX touchpoints (e.g., Impact of CX Initiatives : Are new self-service tools, AI chatbots, or policy changes reducing ticket volume? Customer Sentiment by Region : Are certain locations experiencing more shipping or fulfillment-related complaints? Whats frustrating them?

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

Retently

JANUARY 13, 2025

Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more. Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments. Retently Dashboard 2.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Hodusoft

NOVEMBER 27, 2024

Tools like HoduCC’s omnichannel CX suite enable businesses to provide a seamless, integrated experience across multiple touchpoints—whether it’s via phone, chat, social media, or email. AI-powered chatbots and helpdesk software are also essential tools for providing quick, 24/7 support.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

CommBox

JULY 18, 2024

This is where AI help create p ersonalised customer experiences. Despite these challenges, Jane sees a bright future in AI’s rise. She attends a tech conference and learns about AI’s capabilities in understanding and responding to customer needs more effectively, albeit digitally.

AI 52

AI Sentiment Analysis Customer Experience Artificial Intelligence 52

Hodusoft

DECEMBER 26, 2024

They fail to leverage every touchpoint for deeper customer interaction and engagement. Collect feedback at every touchpoint (chat, call, or email) to refine contact center operations. Use AI-driven sentiment analysis to gauge customer emotions in real-time across channels. Jackson Brown Jr.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Features & Usability Key features include dynamic dashboards, role-based reporting, and Ask Athena, its AI tool for identifying sentiment trends.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Comm100

SEPTEMBER 26, 2023

By doing so, it pools together all customer data from across every touchpoint. AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ. Sentiment Analysis is a great example of emotionally intelligent bot interaction.

Omnichannel 96

Omnichannel Sentiment Analysis AI Customer Service 96

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges.

AI 364

AI CX Sentiment Analysis Net Promoter Score 364

CSAT.AI

JUNE 7, 2023

Make every touchpoint as user friendly as possible. How many touchpoints on average do your customers go through before resolution? AI Summaries Customer pain points are revealed in customer service interactions as well. Speaking of agents, AI can also track their interactions with customers as they occur.

Sentiment Analysis 69

Sentiment Analysis AI Entertainment Touchpoint 69

SurveySensum

JULY 12, 2019

The real problem is understanding what customer want and expect from the business by identifying the customer journey at different touchpoints, especially for growing organizations. With text and sentiment analysis, that too real-time, this problem will be solved once and for all.

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Unstructured Data 68

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Execs In The Know

JANUARY 10, 2024

Few can deny the transformative power of AI, with customer experience (CX) set to see some of its biggest and most immediate impacts. There’s always a gap between the development and adoption of new technologies, and AI is no different. Year 5: Agent as conductor, AI as driver Within five years, agents will no longer just be experts.

AI 52

AI CX Sentiment Analysis Touchpoint 52

Zendesk

DECEMBER 8, 2023

Few can deny the transformative power of AI, with customer experience (CX) set to see some of its biggest and most immediate impacts. There’s always a gap between the development and adoption of new technologies, and AI is no different. Year 5: Agent as conductor, AI as driver Within five years, agents will no longer just be experts.

AI 52

AI CX Sentiment Analysis Touchpoint 52

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? It will also track any customer issues and provide reports for further analysis and actions. Sentiment analysis. Text and Sentiment Analysis.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

1 to 1

DECEMBER 19, 2024

Now that AI has fully made the leap from theoretical buzzword to a cornerstone of contact center operations and brands are seeing its benefits firsthand, the year ahead is poised to be truly transformative. Not only will AI agents help make associates much more efficient, but theyll also let customers become more self-sufficient.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

SEPTEMBER 24, 2024

Limited touchpoints : With the “essential” plan you can add up to 5 unique touchpoints and with the “pro” one you can only add up to 7 unique touchpoints, limiting touchpoint analysis.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

TeamSupport

NOVEMBER 6, 2023

Related: Discover a better, cheaper alternative to Salesforce How TeamSupport Outperforms Salesforce The market for live chat has seen impressive growth over the past few years as companies seek to offer more virtual touchpoints for customers.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59