SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

CSAT.AI

SEPTEMBER 25, 2017

Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. AI has successfully been implemented in this scenario as well when combined with data sets.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

InteractionMetrics

JULY 10, 2023

While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. There’s no question that AI is a powerful tool. “…for most [machine learning] projects, the buzzword “AI” goes too far.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text & sentiment analysis . Verint ForeSEE.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. CX leaders all recognize the importance of a robust structured VoC data collection program. First off, can you explain what unstructured data is? social media comments , user reviews, etc.). About Tethr.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

OCTOBER 4, 2024

Effective analysis involves managing both structured and unstructured data and identifying meaningful trends that guide business decisions. By leveraging AI capabilities like text and sentiment analysis , you can extract key themes, patterns, top customer sentiments, and emotions.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

PeopleMetrics

JANUARY 16, 2025

Fast forward to 2025, and while AI is beginning to enhance these platforms, human expertise remains just as critical to their success! Lets explore where AI is making strides, where its still emerging, and why humans are irreplaceable in the VoC journey. And at scale.

AI 71

AI VOC Sentiment Analysis E-commerce 71

SurveySensum

MARCH 7, 2025

Text Analytics in Healthcare refers to the process of extracting meaningful insights from unstructured medical text, such as patient records, doctors notes, clinical trial data, and research articles. It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 13, 2025

While it can be challenging to extract clear insights from this unstructured data, social listening tools help track trends and understand customer sentiment. By integrating feedback with data on their browsing behavior, you can spot issues and improve their experience directly, increasing both satisfaction and sales.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52