PeopleMetrics

MARCH 18, 2025

Heres an important nuance: AI hasn't fundamentally changed the reality or the importance of social reviews themselves. AIs Role in Social Reviews AI's role here isn't revolutionary, but it can significantly streamline how you manage social reviews. Are you using AI to help analyze social reviews across platforms?

Sentiment Analysis 62

Sentiment Analysis VOC B2C AI 62

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. It uses NLP and AI to extract insights, detect sentiment, and identify common customer issues, trends, and opportunities for improvement.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

SurveySensum

MARCH 10, 2025

Whether its chat, email, or call transcripts, valuable VOC is everywhere – but are you making the most of it? It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Before any real analysis can take place, the system cleans, structures, and organizes the data.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

APRIL 28, 2025

Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? What is Voice of Customer (VoC)? Brand Example: Amazon leverages VoC extensively by collecting reviews, ratings, chat feedback, and post-purchase surveys.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Zendesk

JANUARY 30, 2023

There are three key pieces to the customer experience puzzle: A customer-first approach, a clear understanding of the voice of the customer (VOC) , and a company-wide determination to excel. In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece—VOC.

Sentiment Analysis 52

Sentiment Analysis Customer Experience VOC Social Media 52

SurveySensum

DECEMBER 30, 2024

Qualtrics Large enterprises Predictive analysis Benchmarking Advanced reporting capabilities AI-enabled analytics Contact Qualtrics for pricing details 4.4 Medallia B2B and B2C businesses Real-time feedback management Customer journey mapping Text and sentiment analysis Analytical dashboards Contact Medallia for pricing details 4.5

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

MARCH 3, 2025

that can easily be AI-Powered Text Analytics Software. Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Social Media Text Analytics. But, what is it, and how does it work for social media monitoring?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Beyond Philosophy

AUGUST 15, 2019

Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. However, Peppers says many marketing professionals, favor VOC data over observational data, and that’s not always great.

Net Promoter Score 125

Net Promoter Score VOC CX NPS 125

Experience Investigators

OCTOBER 3, 2023

Text Analysis for CX Text analysis isn’t new, but it is becoming more and more reliable to understand our customers like never before. At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Intercom, Inc.

MAY 22, 2019

In the last year, we’ve really invested in machine learning and AI to shift the discussion from “What are my customers saying?” We’re not going to make you think up an entire “Voice of the Customer” (VoC) program. to “What are they doing in my product with my other business interactions?” Deepa: It was chaos!

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

FEBRUARY 13, 2025

Suggested Read: Discover what NPS survey questions you should ask in your next NPS survey STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. To achieve the same, deep dive into the customers open responses and run text and sentiment analysis. But how can you do it?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

CSAT.AI

APRIL 5, 2023

Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level. Well known examples include ChatGPT and Bard.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. VoC Unfiltered.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

1 to 1

JULY 25, 2024

A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding. Companies like Rakuten and L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

SurveySensum

JUNE 24, 2019

Things are ever pacing up in the telecom industry as technology is making it more customer-centric and the biggest reason behind is the dawn of Artificial Intelligence (AI). However, with the advent of AI, the feedback is no longer remain the same as it now tells the real-time insights and storytelling to improve customer experience.

Net Promoter Score 40

Net Promoter Score Artificial Intelligence NPS Sentiment Analysis 40

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. You can seamlessly enjoy templates for NPS, CES, CSAT, VoC, product experience, brand experience, and more. . SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

SEPTEMBER 14, 2020

Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . Listen to your customers with a comprehensive VOC program and analyze their feedback lucratively.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Text Analysis. Sentiment Analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

NOVEMBER 24, 2021

That’s why we created Text and Sentiment Analysis. The AI-enabled Text and Sentiment Analysis automates the entire process of tagging and saves hours of your manual work. You can click here to know more about text and sentiment analysis. Customer Call Data. Support Call Data. Social Mentions.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

OCTOBER 4, 2023

It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 15, 2023

5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) Retently NPS surveys and trend analysis Detailed reports and dashboards 7 days free trial available $25/month 4.8 (5) 5) Let’s now dive into each tool.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. AI Sentiment Analysis. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING! Listen to Your VOC & Improve Your Website CX – Request a Demo 6. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

FEBRUARY 10, 2022

STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. Identify the detractors, passives, and promoters, and go in-depth in the open qualitative feedback to understand the sentiment of the customer and analyze if the problem is in a specific product, service, or channel.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. Identify the detractors, passives, and promoters, and go in-depth in the open qualitative feedback to understand the sentiment of the customer and analyze if the problem is in a specific product, service, or channel.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

NOVEMBER 23, 2023

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. It offers a Voice of the Customer (VoC) feature that alerts and allows everyone to listen, comprehend, and impart customer stories. . SurveySensum. Best features. Best features. It offers feedback surveys in multiple languages.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 15, 2022

Comes with built-in sentiment analysis tools. Equipped with advanced tools like AI, ML, etc. It offers extensive integration support and provides real-time analytics. . Features: . Offers enterprise-level survey tools. Lets you capture feedback from multiple sources. Can make real-time changes.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

eglobalis

AUGUST 19, 2024

Real-World Cases of Companies Moving Away from NPS Fujitsu Fujitsu transitioned from NPS to a comprehensive Voice of the Customer (VoC) program, integrating various feedback sources to better understand and respond to customer needs. What’s Next in VoC as Traditional Customer Surveys Fade from Our Memories? Eglobalis, [link].

NPS 463

NPS Net Promoter Score VOC Actionable Insights 463

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. The tool can capture feedback from various channels, integrate it with operational data, and leverage AI-powered insights for smarter decisions. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52